Victor Gonzalez

I am extremely disappointed in this dealership. I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Inclu I bought a 2021 Acura ILX last year at St Charles cdjr dealership. I purchased a almost 4500 dollar aftermarket full bumper to bumper warranty. Including the engine and transmission, just to find out that headlights are not covered. After I bought it, within about a month I took it in twice for a headlight issue, they looked at it they said everything was fine I still have the ongoing issue which is deteriorating over time turns out I would have to have both headlights replaced and the aftermarket warranty company is not going to cover the claim. It is not just a simple bulb . It is the whole headlight assembly, driver and passenger side headlights. The warranty company will not approve the claim and it would be almost $4400.00 to replace both headlights with the labor. I got back to the St. Charles CDJR dealership and I explained to them the situation, and they are just giving me the runaround. I spoke with the GM, the GM's assistant, and the BCM assistant. I wound up taking the vehicle to an Acura dealership. Their technicians said that there is a problem with the headlamps. I wound up spending $219 for a diagnostic fee because the warranty company would not approve the claim. St Charles cdjr dealership is not doing anything about it. Besides giving me the runaround. I was supposed to go in tomorrow to have them do a complimentary inspection for the vehicle. I am not going to go tomorrow. I am tired of the runaround. I believe the dealership knew the headlights were faulty to start with. I am very disappointed in this dealership. More

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Customer service is great. Friendly fast and professional. I would recommend them to anyone who needs service. Friendly fast and professional. I would recommend them to anyone who needs service. More

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Jeffrey helped me out with purchasing a Jeep Wrangler. He was extremely patient, knowledgeable, and kind. The process was very quick. Everyone was knowledgeable, professional and courteous. I would highly He was extremely patient, knowledgeable, and kind. The process was very quick. Everyone was knowledgeable, professional and courteous. I would highly recommend this dealership! More

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We were so impressed with the professionalism, knowledge and patience of the sales staff. They were truly a pleasure to deal with. and patience of the sales staff. They were truly a pleasure to deal with. More

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It was a pleasure to work with Anna! She helped me with my Grand Cherokee purchase! She knows her inventory and product! Her and Victor are great! She helped me with my Grand Cherokee purchase! She knows her inventory and product! Her and Victor are great! More

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I was extremely happy with my purchase, Victor the finance manager & jimmy my sales person did an incredible job helping me out. I will recommend purchasing a car from here to all my friends and fam finance manager & jimmy my sales person did an incredible job helping me out. I will recommend purchasing a car from here to all my friends and family! More

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Friendly staff that took the time to work with me on a used car. Would recommend anyone to check out the team here when searching for a car. used car. Would recommend anyone to check out the team here when searching for a car. More

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Everyone was very friendly and helpful. Vic came over and made sure things we were going well. Vic came over and made sure things we were going well. More

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They did excellent service on helping me pick out my car and were very nice and kind and understanding! The process went smoothly and easy and thanks to Vic for also helping me and making things easier and and were very nice and kind and understanding! The process went smoothly and easy and thanks to Vic for also helping me and making things easier and helpful. More

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Jeep xx Charles CDJ has once again delivered exceptional service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with oth service! After recently selling my old Jeep Compass, I decided to explore hybrid cars. Despite encountering some less-than-ideal experiences with other dealerships and their sales teams, we ultimately returned to our trusted choice: Jeep. Tommy warmly welcomed us, ensuring a seamless experience from start to finish. Vic,a familiar face, joined in to assist, leveraging our longstanding relationship to craft an exceptional deal. And of course, the highlight for my enthusiastic 4-year-old was celebrating with her favorite song. She eagerly anticipated the celebration since we stepped into the dealership. Thank you Tommy, Vic, Zuhri, Alexis and to the entire team for consistently going above and beyond for us! We will definitely be recommending friends and family for the amazing experience. More

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