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Sandy Monson
Sandy Monson at BMW of Palm Springs

Sandy Monson | Page 16

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
288 Reviews

Sandy has dedicated 16 years of her career to BMW of Palm Springs and has been involved in the automotive industry for a total of 20 years. Outside of work, she finds joy in visiting Universal Studios, Disneyland, and zoos, all while cherishing moments spent with her family. Sandy has a passion for fashion and enjoys shopping in her free time. Her top choice among BMW models is the M3.

4.9

288 Reviews

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288 Reviews of Sandy Monson

November 01, 2023

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Employee Rating

Sandy is great to work with, she keeps her customers informed as to the status of their vehicles repair. When technicians report issues, she's there to help you prioritize the critical ones and follows More

by DSCOTT2763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Kudos to Sandy! We're thrilled to hear about your positive experience working with her. Keeping customers informed, helping prioritize critical issues, and ensuring comprehensive repairs are part of our commitment to excellent customer service.

October 30, 2023

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Sandy is a terrific service counselor. She is knowledgeable, communicative and caring. She is very responsive to all manner of communications. She provides updates as needed and insures More

by fred58
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Brad Williams , Kevin Rock

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing Sandy as a terrific service counselor. Her knowledge, communication skills, and caring approach make her an invaluable member of our team. We're glad to hear about the positive impact she has on your service experiences.

October 27, 2023

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Employee Rating

She is always professional and helpful and I find she gets back with her customers to inform them of the progress on our vehicle. More

by yogiruiz
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Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for highlighting Sandy's professionalism and helpfulness. Keeping customers informed of progress is a key part of our commitment to excellence. We're grateful for your positive comments.

October 26, 2023

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Sandy Monson is truly exceptional. Her supervision of my experience is outstanding from start to finish. More

by REILLYRC
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Sandy is indeed exceptional, and we're grateful for your acknowledgment of her outstanding supervision throughout your experience. We aim to deliver service that exceeds expectations.

October 26, 2023

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I was very pleased with the service I received. Everyone attempted to make the process as seemless as possible and my advisor worked diligently to get me out do there as quickly as possible. The de More

by CHRISTOPHER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your positive feedback on the efficient and seamless process. Making your experience as smooth as possible is a priority, and we're pleased that everyone contributed to achieving this goal.

October 25, 2023

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Sandy is very helpful and goes above and beyond to make sure we are satisfied with our service. More

by Mguarino2008
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Freddy Valenzuela

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Dec 06, 2023

BMW of Palm Springs responded

Sandy is dedicated to ensuring your satisfaction, and we're pleased to hear that she goes above and beyond in her service. Your trust and satisfaction are our priorities.

October 25, 2023

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clean, comfortable, and great to see the new models. Everyone there at the time was curtious and willing to help. More

by onesst2nv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Chris Hapner, Bryan Gacayan, Freddy Valenzuela, Juan Sanchez , Doug Clark, Savanna King, Joe Lopez, Kevin Rock

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Dec 06, 2023

BMW of Palm Springs responded

Creating a clean, comfortable environment is important to us, and we're glad you found our dealership welcoming. Our team is always here to assist with courtesy and willingness. If there are any further details you'd like to share or if you have additional questions, please feel free to reach out. Your continued trust in BMW Palm Springs Service is greatly valued, and we look forward to serving you on your future visits.

October 25, 2023

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BMW of Palm Springs has always treated me well. The service department gets my vehicle in quickly and has always fixed every issue right the first time. More

by mattlee223
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Gannon

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Dec 06, 2023

BMW of Palm Springs responded

We're honored by your loyalty and trust in our service. Providing quick, effective solutions to every issue is our commitment, and we're pleased to have consistently met your expectations.

October 25, 2023

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Employee Rating

Easy to make appointments, Staff friendly and accommodating. Waiting time was seamless as the lounge area had comfortable seating, large TV and refreshments. Car 530i More

by pohope
Workmanship
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Your positive feedback on the ease of making appointments, friendly staff, and a comfortable waiting area is encouraging. We aim to make your time with us as seamless and enjoyable as possible.

October 25, 2023

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Employee Rating

Top notch service experience. Looking forward to my next service visit in 2024 or 2025. More

by KNEDD
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging our top-notch service experience. We look forward to continuing to provide exceptional service during your future visits in 2024 or 2025.

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