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Sandy Monson
Sandy Monson at BMW of Palm Springs

Sandy Monson | Page 15

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
288 Reviews

Sandy has dedicated 16 years of her career to BMW of Palm Springs and has been involved in the automotive industry for a total of 20 years. Outside of work, she finds joy in visiting Universal Studios, Disneyland, and zoos, all while cherishing moments spent with her family. Sandy has a passion for fashion and enjoys shopping in her free time. Her top choice among BMW models is the M3.

4.9

288 Reviews

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288 Reviews of Sandy Monson

November 13, 2023

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Employee Rating

Apparently they did not do the repair work that they said they did,because the problem still there. More

by WBLACKMON21
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The brake squeal was verified by an unknown tech person. #90. If that means anything.

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Dec 06, 2023

BMW of Palm Springs responded

We apologize for any inconvenience you experienced. Please contact our service department, and we'll ensure that any outstanding issues are addressed promptly.

November 12, 2023

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Always helpful. Usually can get in n in a timely mannner.!!no negatives my car is 10 years old and still runs like new More

by rgart19945
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Sanchez

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Dec 06, 2023

BMW of Palm Springs responded

We're grateful for your continued trust and positive feedback. It's our pleasure to provide timely and helpful service for your 10-year-old car. We look forward to serving you for years to come.

November 12, 2023

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Sandy is great to work with. . All work high quality and done on time and as estimated More

by CHARLIE71
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're thrilled to hear about your positive experience with Sandy. Thank you for recognizing her great work, high-quality service, and timely completion. We appreciate your feedback and look forward to providing the same level of excellence in the future.

November 11, 2023

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Though the dealership and the service advisor were very busy, the drop off and pick up were seamless. More

by TWOLIPS122000
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging the seamless drop-off and pick-up experience despite our busy schedule. We strive to make your service visits as convenient as possible, and we're pleased to know we achieved that for you.

November 10, 2023

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Very helpful and accommodating…along with the entire team. Would definitely use again…very timely also. More

by GBRANDT08
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Workmanship
Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We appreciate your positive feedback about our helpful and accommodating team. Thank you for considering us for future services, and we're committed to maintaining a timely and efficient experience.

November 10, 2023

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Quick, efficient, friendly. Coffee machine with lots of yummy drinks available to be freshly made. Great experience overall More

by bmiller1992
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your quick, efficient, and friendly service experience. We hope the coffee machine with yummy drinks added to the overall positive experience.

November 09, 2023

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Employee Rating

Excellent customer service. Professional and friendly. Sandra was very informative and pleasant to work with. Having service done there is as pleasant as that type of necessa More

by PHIL76
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Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear about your excellent customer service experience with Sandra. Thank you for acknowledging her professionalism, friendliness, and informative approach. We strive to make service visits as pleasant as possible.

November 07, 2023

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Sandy was friendly, efficient and helpful. We had a loaner which helped a lot too! More

by gwenjoseph
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for your positive comments about Sandy's friendly, efficient, and helpful service. We're glad the loaner vehicle added convenience to your experience. Your satisfaction is our priority.

November 04, 2023

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Great team, Great service, Great experience! I booked my appointment last minute and Bryan was able to accommodate without any issues - many thanks! More

by christopher.sleeman
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Chris Hapner, Bryan Gacayan, Juan Sanchez , Bob Hogan, Savanna King, Justin Luettjohan, Vince Saunders

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Dec 06, 2023

BMW of Palm Springs responded

We're glad to hear about your positive experience with our team, service, and Bryan's accommodating approach. Your last-minute appointment was our pleasure to accommodate. Thank you for choosing BMW Palm Springs.

November 02, 2023

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Employee Rating

Pleasant atmosphere, professional representatives and helpful friendly service. Since my purchase, I have always brought my car in for service. Quick easy in and out service. More

by IDAAMBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Freddy Valenzuela, Juan Sanchez , Joe Lopez

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Dec 06, 2023

BMW of Palm Springs responded

Thank you for acknowledging the pleasant atmosphere, professional representatives, and helpful, friendly service. Creating a positive and welcoming environment for our customers is a top priority.

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