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Sandy Monson
Sandy Monson at BMW of Palm Springs

Sandy Monson | Page 14

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
288 Reviews

Sandy has dedicated 16 years of her career to BMW of Palm Springs and has been involved in the automotive industry for a total of 20 years. Outside of work, she finds joy in visiting Universal Studios, Disneyland, and zoos, all while cherishing moments spent with her family. Sandy has a passion for fashion and enjoys shopping in her free time. Her top choice among BMW models is the M3.

4.9

288 Reviews

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288 Reviews of Sandy Monson

November 26, 2023

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Employee Rating

Sandra worked hard for us to give status at the end of the day and get the repairs needed in a timely fashion. More

by GERALDHOWSON
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Yes
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Nov 28, 2023

BMW of Palm Springs responded

Thank you for acknowledging Sandra's efforts in keeping you informed and ensuring timely repairs. We're glad she worked hard for you, and we'll make sure she receives the recognition she deserves.

November 23, 2023

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Great customer service and prompt service appointment . .... really satisfied. Dealt with professional staff .... Thank You More

by A17salerno
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Service Time
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for recognizing our great customer service and prompt service appointment. We're delighted to have met your expectations and appreciate your kind words about our professional staff.

November 22, 2023

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Savanna King provides excellent customer service . She is one of the reasons we stay with Palm Springs BMW . More

by LEOJSOSA
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Bryan Gacayan, Juan Sanchez , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're honored to have Savanna King as part of our team. Thank you for highlighting her excellent customer service. Your loyalty means a lot to us, and we're committed to providing the service you deserve.

November 20, 2023

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Service department did what was needed, updated our files, we needed our airbags replaced due to a recall. More

by FORD955731
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We're grateful for your trust in our service department for the needed recall service. Updating your files is part of our commitment to ensuring the safety and satisfaction of our customers. Your feedback is instrumental in helping us improve our services, and we assure you that your concerns are being addressed. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 18, 2023

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Employee Rating

Forgot to deduct $50 discount coupon I had if I spent $100 or more. Everything else was great. More

by ittdarrell
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Workmanship
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Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

We appreciate your feedback and apologize for the oversight regarding the discount coupon. We'll make sure to address this internally to ensure a smoother process in the future.

November 16, 2023

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Leased, purchased and serviced many cars with PS BMW. Always professional. Always responsive. Lifelong customer for sure! More

by JCRANFORD
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Recommend Dealer
Yes

Other Employees Tagged: Veneisha Foster, Brody Williams , Joey

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Dec 06, 2023

BMW of Palm Springs responded

We're honored to have you as a lifelong customer and appreciate your trust in our professional and responsive services. Your loyalty means a lot to us, and we look forward to serving you in the years to come.

November 16, 2023

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Great service all around, very helpful staff. Took care of the car and got me in and out pretty quickly More

by AUMOREI20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Bryan Gacayan, Juan Sanchez , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're delighted to know that you had a great service experience with our helpful staff. Your satisfaction is our goal, and we appreciate your positive comments. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing an even better experience on your next visit.

November 16, 2023

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Sandy is awesome! She keeps in communication with me. Explains the issues and has always deliver car when she said it would be ready. More

by KENTSCADDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner

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Dec 06, 2023

BMW of Palm Springs responded

We're delighted to hear about your positive experiences with Sandy. Thank you for recognizing her excellent communication, issue explanations, and on-time delivery. We're fortunate to have her as part of our team.

November 15, 2023

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Employee Rating

Sandy is my absolute favorite service advisor. She’s has been a trusted and valuable member of what I consider my car family! She’s seen me through many BMW’s and has always shown nothing but supe More

by BMEJIA1982
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 06, 2023

BMW of Palm Springs responded

Thank you for considering Sandy your absolute favorite service advisor. We're honored to be part of your car family and appreciate your kind words about her superb service, responsiveness, and genuine care.

November 14, 2023

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Employee Rating

Sandy was so nice and helpful. Everything went really well and everyone was as great. Thank you More

by kelly77777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Bryan Gacayan, Juan Sanchez , Savanna King

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Dec 06, 2023

BMW of Palm Springs responded

We're pleased to hear about your positive experience with Sandy. Thank you for acknowledging her niceness and helpfulness. We strive to make every interaction seamless and enjoyable.

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