Sandy Monson | Page 13

Took car in to get 4 new tires at a cost of $1792. It had an error code relate to tire pressure monitor. After I picked up the car with the new tires, I was told one or more of the individual monitor It had an error code relate to tire pressure monitor. After I picked up the car with the new tires, I was told one or more of the individual monitors likely needed a battery replaced. To diagnose this it would be $225. To replace a battery requires the wheel take off, the tire removed or at least the bead broken. More labor cost.. I cant fathom why I wasnt told this while the wheels were off and before the new tires put on. I’m told a similar car needing two batteries replace was 750. I feel like I have lost the trust of BMW service dept that had been built over the past 9 years. Not good. and the new tires were not cleaned to remove the brown stuff. I’m sad. More

by JNIES Verified Customer Verified Customer

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Well organized; keeps to promised schedule. I would be glad to reccomend it to another person. I would be glad to reccomend it to another person. More

by brianlmc53 Verified Customer Verified Customer

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Good people they car about fixing the problem kind try to get job done professionally get job done professionally More

by CESARMUNOZ_POOLS Verified Customer Verified Customer

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The dealership did an outstanding job of inspecting my 13 year old BMW. The repairs were fairly priced year old BMW. The repairs were fairly priced More

by MJRICKUS Verified Customer Verified Customer

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Thanks for doing the right thing and I was very thankful for all the help I received from Sandy. for all the help I received from Sandy. More

by bmwjde Verified Customer Verified Customer

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Savanna King, my service advisor is a GREAT asset to BMW of Palm Springs!!!! Excellent!! of Palm Springs!!!! Excellent!! More

by BRAD71 Verified Customer Verified Customer

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Savannah is THE BEST. Bryan is also so nice and always greets me every time I come in. Also, all the other staff are incredibly welcoming and helpful. It is nice to feel v Bryan is also so nice and always greets me every time I come in. Also, all the other staff are incredibly welcoming and helpful. It is nice to feel valued as a customer. More

by ttremblay Verified Customer Verified Customer

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As always, I am very pleased with the service. Sandy is the very best! I appreciate her attention to detail. Sandy is the very best! I appreciate her attention to detail. More

by ronpfenning Verified Customer Verified Customer

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Great service, and attention to detail. Sandy listened to my problems and fixed them all. Sandy listened to my problems and fixed them all. More

by PRITZITOO Verified Customer Verified Customer

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The dealership in nice as are the people, but the pricing for service is obscenely high. The quoted price to replace the DEF tanks was close to the value of the vehicle, and it's very far out of line for wh for service is obscenely high. The quoted price to replace the DEF tanks was close to the value of the vehicle, and it's very far out of line for what work was to be done. More

by RHULSEY99 Verified Customer Verified Customer

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