Sandra was very professional and helpful.
Her knowledge made my experience very user friendly.I recommend contacting her.
Her knowledge made my experience very user friendly.I recommend contacting her.
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by JADARCO00
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with Sandra. It's fantastic that she was very professional, helpful, and her knowledge contributed to a user-friendly experience. We appreciate your recommendation to contact her. If you ever have more questions or automotive needs, don't hesitate to reach out. We look forward to serving you again!
Sandy’s responsive and understands the consumer.
I appreciate her good service. Most of all, I trust her which is a rare quality these days.
I appreciate her good service. Most of all, I trust her which is a rare quality these days.
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by DKBARNESON
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for your positive feedback about Sandy! We're delighted to hear that she is responsive, understands the consumer, and provides good service. Trust is a valuable quality, and we're honored that you trust Sandy and our team at BMW Palm Springs. If you have any more automotive needs or questions, feel free to reach out. We appreciate your trust and look forward to serving you again!
Fast and easy.
Sandy and Molly were excellent in assisting me and answering all questions.
Sandy and Molly were excellent in assisting me and answering all questions.
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by MINDY.DADON
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Molly
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for your feedback! We're glad to hear that Sandy and Molly provided excellent assistance, making your experience fast and easy. If you have any more questions or automotive needs, feel free to reach out. Thanks for choosing BMW Palm Springs!
Always accommodating.
They go above and beyond to provide excellent service with a smile. Very knowledgeable about their business and products.
They go above and beyond to provide excellent service with a smile. Very knowledgeable about their business and products.
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by RTOULER
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for choosing BMW Palm Springs! We're delighted to hear about your positive experience with our team. It's fantastic that we've been able to accommodate your needs and go above and beyond to provide excellent service with a smile. We appreciate your kind words about our knowledge of the business and products. If you have any more automotive needs or questions, feel free to reach out. We appreciate your feedback and look forward to serving you again!
The only positive is that they had an service appointment
available when I wanted it, the day after Christmas. And now for the negatives. It's great that they give the option to communicate via text, but the
available when I wanted it, the day after Christmas. And now for the negatives. It's great that they give the option to communicate via text, but they don't respond to this method of communication, so it's worthless. Further, after they had my car for over 24 hours, I called to see why I hadn't been contacted yet (the problem was just the check engine light). The guy on the phone said they needed more time to get to the bottom of the problem. Well, ends up that the check engine light was just an emissions valve; they needed more time to come up with additional problems that are just normal wear and tear and are not urgent. I told them via text I was going to get a second opinion and asked when I could pick up the car. No response of course, so the next day I went in to pick it up. They had it torn apart and I had to wait over an hour in the freezing waiting room to get my car back. Total ripoff and embarrassing lack of communication.
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by vmruggles
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your recent service appointment. We understand the importance of effective communication and efficiency in our service processes, and it's disappointing to hear that we fell short of your expectations.
We appreciate your patience in addressing the issues with the check engine light. Your concerns about the lack of response to text communication and the waiting time are valid, and we genuinely apologize for any inconvenience caused.
We take your feedback seriously, and we will review our communication processes and service timelines to ensure a more streamlined and responsive experience for our customers in the future. If there's anything specific you would like us to address or if you have further concerns, please feel free to reach out. We value your input, and we're committed to improving our service.
Sandy is the reason I work with PS BMW!
PS - you should NOT make comments needed to submit the survey.
PS - you should NOT make comments needed to submit the survey.
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by KRISTIN9
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for choosing BMW Palm Springs! We're thrilled to hear about your positive experience with Sandy, and we appreciate your loyalty. It's fantastic that she is a key reason you choose to work with us. We value your feedback, and if you ever have more automotive needs or questions, feel free to reach out. We appreciate your continued trust, and we look forward to serving you again!
First experience with this dealership.
All was well with my experience. Very clean dealership. Thank you
All was well with my experience. Very clean dealership. Thank you
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by mattdigregory
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for choosing BMW Palm Springs for your automotive needs, and we're thrilled to hear that your first experience with our dealership was positive. We appreciate your kind words about the cleanliness of our facilities. Providing a clean and welcoming environment is important to us, and we're glad it contributed to a positive experience for you. If you have any more automotive needs or questions in the future, please feel free to reach out. We look forward to serving you again, and thank you for your feedback!
Sandra Monson provides the highest standard of customer
service—- Excellence, knowledge of product , fairness , and reliability.Thank you!. With great appreciation , Yvette Sheree McPeak
service—- Excellence, knowledge of product , fairness , and reliability.Thank you!. With great appreciation , Yvette Sheree McPeak
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by YSMCPEAK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Juan Sanchez
, Savanna King, Molly , Alphonso
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you, Yvette, for your wonderful feedback! We're delighted to hear that Sandra Monson provides the highest standard of customer service with excellence, knowledge, fairness, and reliability. Your appreciation means a lot to us. If you have any more needs or questions, feel free to reach out.
My service experience was not pleasant.
A message for Sandra left with the front desk at service never made it to her. The scope of the work kept growing and communication was poor. I ha
A message for Sandra left with the front desk at service never made it to her. The scope of the work kept growing and communication was poor. I have been a customer of BMW of Beverly Hills for years and I will likely not return to BMW of Palm Springs for service or sales.
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by GAFacktor
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
We apologize for the challenges you experienced during your service visit. We appreciate your feedback, and we're sorry to hear that the scope of work and communication fell short of expectations. We value your loyalty as a customer and would welcome the opportunity to discuss and address your concerns. Please feel free to reach out to Venisha Foster directly.
its always a joy to come in for a service, the staff are
all nice and professional.they are all top notch !
all nice and professional.they are all top notch !
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by chester.overlock
Verified Customer
Verified Customer
Service Price Transparency
Jan 17, 2024 -
BMW of Palm Springs responded
Thank you for your kind words! We're delighted to hear that it's always a joy for you to come in for service and that the staff are nice and professional. Your feedback motivates us to continue providing top-notch service. If you have any more needs or questions, feel free to reach out.
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