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Sandy Monson
Sandy Monson at BMW of Palm Springs

Sandy Monson | Page 11

Professional BMW Service Advisor

BMW of Palm Springs

3737 East Palm Canyon Dr
Palm Springs, CA 92264

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4.9
288 Reviews

Sandy has dedicated 16 years of her career to BMW of Palm Springs and has been involved in the automotive industry for a total of 20 years. Outside of work, she finds joy in visiting Universal Studios, Disneyland, and zoos, all while cherishing moments spent with her family. Sandy has a passion for fashion and enjoys shopping in her free time. Her top choice among BMW models is the M3.

4.9

288 Reviews

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288 Reviews of Sandy Monson

February 08, 2024

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Excellent service thank you so much for getting my oil changed . I will be back again More

by christopherlcurtis
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Yes
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February 08, 2024

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Repair process was great. I was a bit confused as to why it took 40 minutes to get my car once I arrived to pick it up More

by sxl1
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Yes
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January 31, 2024

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HAD THE CAR IN THE SHOP FOR ALMOST 8 DAYS AND THE BRAKES ARE STILL HAVING THE SAME ISSSUE, I CALLED TWICE AND NO RESPONSE. More

by VICTOR27MENDOZA
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No
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January 24, 2024

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Our service advisor Sandy was off the charts. Sandy always goes above ad beyond for us. Service is in and out quickly unless they have to order parts. We are always able to get a loaner w More

by Sghanson
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Recommend Dealer
Yes

Other Employees Tagged: Doug Clark, Bob Hogan, Michael Pope, Kevin Rock

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Jan 26, 2024

BMW of Palm Springs responded

Thank you for your wonderful feedback! We're thrilled to hear that Sandy, your service advisor, goes above and beyond for you. Providing quick service and offering loaner cars are essential aspects of our commitment to customer satisfaction. We're grateful for your loyalty to our BMW team, and we look forward to continuing to provide excellent service for you. Safe travels, and thank you for choosing us as your automotive partner!

January 20, 2024

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Efficient, professional and good workmanship and excellent communication with the owner or client. A great experience all around. More

by ESANDLER2003
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Bryan Gacayan, Juan Sanchez , Savanna King

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Jan 26, 2024

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that your experience with us was efficient, professional, and showcased excellent workmanship. Communication is key, and we're pleased to know that it met your expectations. At BMW Palm Springs, we aim to provide a great experience for our clients. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for choosing us for your automotive needs!

January 20, 2024

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Sandra was fantastic. She worked closely with the technician and step by step resolved the issues and also kept me informed in every step of the repair. I manage 2 repair More

by smw52453
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Recommend Dealer
Yes
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Jan 26, 2024

BMW of Palm Springs responded

We're thrilled to hear about your fantastic experience with Sandra and our team! At BMW Palm Springs, providing excellent service is our priority, and we appreciate your positive feedback. We understand the importance of clear communication and efficient resolution. Thank you for recognizing Sandra's efforts, and we're honored to have exceeded your expectations. We look forward to serving you again in the future. Safe travels, and thank you for choosing us

January 17, 2024

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Terrific service and on time as promised. met me high level of expectations. I will definitely be bringing my BMW back for all service needs. More

by Bryan
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Recommend Dealer
Yes
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Jan 26, 2024

BMW of Palm Springs responded

Thank you for your positive feedback! We're delighted to hear that you had a terrific service experience and that we met your high expectations. At BMW Palm Springs, we aim to provide reliable and timely service for our customers. We look forward to welcoming you back for all your future service needs. Safe travels, and thank you for choosing us

January 17, 2024

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Easy pick up and drop off and keeps you well informed. Sandy is the best! More

by Kelley
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Recommend Dealer
Yes
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Jan 26, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs and for taking the time to share your positive experience! We're thrilled to hear that the pick-up and drop-off process was easy for you and that Sandy provided excellent service. Your satisfaction is our priority, and we appreciate your feedback. If you have any further needs or questions, feel free to reach out. Safe travels, and thank you for being a valued customer!

January 13, 2024

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Whenever I bring my car here, I feel confident and secure with the service as I know the techs are the best in the industry. The customer service is always phenomenal with my service advisors as well. More

by b.barsakis
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Recommend Dealer
Yes

Other Employees Tagged: Chris Hapner, Bryan Gacayan, Juan Sanchez , Savanna King

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Jan 17, 2024

BMW of Palm Springs responded

We're honored to have your confidence in our service at BMW Palm Springs! Thank you for recognizing our techs as the best in the industry and appreciating the phenomenal customer service from our advisors. We look forward to serving you with excellence.

January 12, 2024

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Excellent experience and always have a positive experience with Sandy the advisor in servicing department More

by DONNAMTAYLOR1955
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Recommend Dealer
Yes
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Jan 17, 2024

BMW of Palm Springs responded

Thank you for choosing BMW Palm Springs! We're delighted to hear about your excellent experience and positive interactions with Sandy, your service advisor. We appreciate your kind words, and it's always our goal to provide top-notch service. If you ever need further assistance or have any questions, feel free to reach out. Thanks again for your continued trust in our servicing department!

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