Sandra Van Hook | Page 42

2015 Ford Mustang EcoBoost This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sa This was my second purchase from Kelly Ford. The service I received was awesome. From the phone call from Jocelyn to the closing of the deal with Sandra it was a smooth, professional transaction. Phil Pettus went above and beyond in helping me make my decision to purchase this vehicle. He was very patient in that he spent a great deal of time explaining all the bells and whistles that I did not have in my 2006 Mustang. He even came out of his way to pick up my title and whatnot from my office. When he learned that I was traveling across the state (lovebug territory) before I could get the clear coat treatment, he volunteered to take it back with him so it could be done before I left. Everyone there was courteous, helpful and friendly. I will definitely come back for my next new Mustang More

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Purchase of a new Ford Truck Specialed ordered a new F350 Diesel from Kelly Ford. My purchase was made thru Phil Pettus. Phil was very professional in all aspects with the purch Specialed ordered a new F350 Diesel from Kelly Ford. My purchase was made thru Phil Pettus. Phil was very professional in all aspects with the purchase. I never had to leave a message on his phone for he was always very responsive and was available every time I had a concern about the process including delivery. He is very knowledgable about the technology in the new vehicles and spent as much time as needed explaining every detail. I would recommend working with Phil anytime and would contact him with any future purchase. Thanks Phil! Also Sandra Smith helped us with the financial side of the purchase. A pleasure working with her. She is very knowledgable in getting the paper work completed. More

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The most pleasant car buying experience ever I went from finding the car I wanted online to pulling into my driveway with it in under 24 hours. The salesman, Chris Hill, was a pleasure to work wi I went from finding the car I wanted online to pulling into my driveway with it in under 24 hours. The salesman, Chris Hill, was a pleasure to work with and the finance office went above and beyond the call of duty to get me an interest rate I thought impossible. As long as I live within 100 miles of these folks, they will get all of my business More

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Knowledgeable and Customer Oriented Staff We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be We were looking to purchased a used or new car within our budget. Mike Sullivan was our salesman and was very helpful in showing us cars we might be interested in considering. Once we settled on a new Escape, Charlie worked with us to get the price and payments where we needed them. From there we met with Sandra Smith to finalize the financial transactions. She was very knowledgeable of all the other options available for us. Was very patient in explaining all the questions we had. We had a very pleasant experience with everyone that helped us that day. More

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Purchased 2014 Ford Escape, our Ford truck totaled. We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, We met Dave Pariso on Thursday, July 16; he was professional, knowledgeable and not pushy, so we were stress free because our Ford Truck was totaled, other driver's fault! Both insurance companies continue to haggle! The dealership is very clean and the best well-kept restrooms we have ever encountered! Everyone we met at this dealership was kind W/huge smiles! We also noticed how nicely dressed everyone was, as well, which always provides a first impression of a company. Sandra/Finance also very knowledgeable and helpful as we completed the finance process (W/O an insurance check in hand!) We love our 2014 Ford Escape and have already talked to a few of our friends/family/neighbors about our great experience on Thursday and Friday (July 16 - 17) at Kelly Ford, in Melbourne, FL. Thanks for the popcorn and water, too! Diane & Steve - Rockledge, FL More

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Tristan Palmer .... ford limited 7/11/15 all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friend all we can say is what a wonderful experience we got by going to kelly ford and having Tristan attend to us and our needs. Never pushy but real friendly, we done the talking he listen and guided us through the figures and paperwork and reach the happy point. customer service was great, was willing to stay 2hrs past close on a weekend night... also i need to mention the other management involved who also made this a pleasant adventure Vinny, Charlie and Sandra..... would highly recommend a visit if your in the market for a car..... More

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Sales team are winners Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were Although my servicing with Kelly Ford was pretty terrible, I still want to say thank you to Sandra and Ed who helped me lease my Ford Focus! They were so sweet, Sandra worked incredibly hard and Ed was courteous and helpful through the process! THE SALES TEAM ARE FULL OF WINNERS! THANK YOU AGAIN SANDRA AND ED!!!!!!!!! More

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Professional courtesy exceeded my expectations Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed h Dealership personnel were helpful, courteous and never pressured me into making a purchase. Their combined efforts and professional courtesy weighed heavily in my decision to buy from Kelly Ford. After the sale, their follow-up and sincere approach to assure I was completely satisfied with my purchase was outstanding and unexpected. Many thanks to Mike, Charlie, Sandy and Cheryl. More

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Comfortable, easy and fast Everyone involved obviously loved their jobs and made my decision to buy from this dealer an easy one. I will definitely send my friends their way. Everyone involved obviously loved their jobs and made my decision to buy from this dealer an easy one. I will definitely send my friends their way. More

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Fantastic Tristan was awesome! Helped us with our vehicle with no pressure. The whole dealership was beautiful and everyone was nice and relaxed. Not like some Tristan was awesome! Helped us with our vehicle with no pressure. The whole dealership was beautiful and everyone was nice and relaxed. Not like some places. Will definitely be back for my next truck!! More

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