Ryan Holcomb

We’ve worked with Brooks multiple times in the past. While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshi While he’s pleasant to talk to, he’s extremely difficult to get in touch with. Recently, we had an issue with our truck—a clunking noise when downshifting. Since it’s our only vehicle, we carefully scheduled a time to drop it off when we could borrow a friend’s car. We left the truck at the shop for a week, and during that time, we were reassured it would be test-driven thoroughly to identify the problem. They also told us that if a deeper issue was found, they could reschedule the service and provide us with a rental. After the week was up, we learned the truck had been driven less than a mile, and they claimed they couldn’t replicate the issue. Communication became a problem, as Brooks stopped answering our calls or returning messages. I eventually had to contact the service manager, Ryan. After a few conversations, Ryan personally tested the vehicle, confirmed the noise, and promised to get back to us with a rental and a plan to dig deeper into the issue. It has now been four months, and we still haven’t heard back. While Don Mast has always been helpful, this experience has been extremely frustrating and disappointing. More

by joeb Verified Customer Verified Customer

Report | Print

Great service department, my vehicle is always fixed correctly and in a timely manner. Awesome place! correctly and in a timely manner. Awesome place! More

by KEN.ADAMS0 Verified Customer Verified Customer

Report | Print

EXCELLENT body shop repair work by Scott & his Crew on recent my F150 Hood Repair. recent my F150 Hood Repair. More

by Jim Sefcik Verified Customer Verified Customer

Report | Print

The best sales, management and service team. I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for I was very stressed from Hurricane Helene when I lost my Red Mustang. My condo was also flooded and was making preparations to pack to move out for mitigation and renovations. Traci and Stacy really worked their butts off to help me get a new car. This included coordination with car insurance and disaster relief discount. I have worked with Tracy for over 20 years and always assists and sets me up with the right team. Stacy was patient and did an excellent job helping me get set up the beautiful new Edge. Walker Ford sales was swapped with clients coming in just like me who needed a new car ASAP More

Report | Print

Great service as always from Walker ford. I’ll be back again for my future services. I’ll be back again for my future services. More

by KSIMPSON1 Verified Customer Verified Customer

Report | Print

Busy week there but as always, service was fast and dependable. Communication regarding repair was easy dependable. Communication regarding repair was easy More

by crottskaren Verified Customer Verified Customer

Report | Print

I’ve had 2 cars that I’ve owned serviced at Walker Ford. I have a great relationship with them. My car is serviced promptly and I find the service team pays attention to details I have a great relationship with them. My car is serviced promptly and I find the service team pays attention to details More

by LSG1 Verified Customer Verified Customer

Report | Print

Depends on what I hear back from them. Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the r Waiting to find out if Ford will pay me back for a transmission repair that I had done that may not have been required due to a recall from all the research I did I shouldn’t of had to do the repair if the recall would’ve been done sooner, I’m not a mechanic so I did what the shop told me to do. Therefore I should get paid back so it’s a matter of what will Ford do More

by amymillersteelers Verified Customer Verified Customer

Report | Print

Always good service. They go out of there way too take care of your needs. Keep up the great job you are doing. They go out of there way too take care of your needs. Keep up the great job you are doing. More

by 81hooker Verified Customer Verified Customer

Report | Print

Customer service was excellent, I was treated with up most respect. Thank you Ryan, Brian and all your staff. most respect. Thank you Ryan, Brian and all your staff. More

by galtenore Verified Customer Verified Customer

Report | Print