Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
96 Reviews

Dealership Experience

1 yr, 11 mos

Industry Experience

28 yrs, 10 mos

4.8

96 Reviews

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96 Reviews of Brooks Falzone

June 11, 2026

Dealership Rating
Employee Rating

The service was great happy every thing went well brooks was very good to work,with. More

by RICHLAROCHE
Workmanship
Service Time
Recommend Dealer
Yes

June 10, 2026

Dealership Rating
Employee Rating

A simple oil change and alignment should never be a 4-hour job, especially when i had an appointment. I did request that the steering wheel be checked, as it had a strange, loose, clicking sensation. T More

by Austin C Sheldon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jun 11, 2026

Walker Ford responded

Hi Austin, thank you for taking the time to share your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to learn more. Please reach out to our Service Director, Vince Romano, at 727-240-1653 so we can better understand what occurred and work toward a resolution. Your satisfaction is important to us.

June 06, 2026

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Employee Rating

My phone call to custom service at Walker Ford was handled very professionally. Having the tech come out and inspect my truck for the. Recall was very convenient as he came to my house.And I really ap More

by HORSESWILD.US
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2026

Walker Ford responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

May 13, 2026

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Great customer svc he listened to what I had to say and gave me the info to solve my problem More

by HUNICOMBS1@gmail.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 16, 2026

Walker Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2026

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Always friendly service in a clean modern atmosphere and free shuttle. A pleasure to do business with More

by AZUIDERVLIET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Walker Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

May 10, 2026

Dealership Rating
Employee Rating

We not only had one, but two vehicles that had recalls. We got our first vehicle in and Brooks checked on parts and set an appointment to get our next vehicle in the next day. Pick up one, drop off the oth More

by Dmmccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Walker Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 10, 2026

Dealership Rating
Employee Rating

From Brooks the service advisor to the repair shop including the shuttle driver great job More

by bonner2
Recommend Dealer
Yes

Other Employees Tagged: Brooks Falzone

May 16, 2026

Walker Ford responded

Hi, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!

May 09, 2026

Dealership Rating
Employee Rating

I have purchased vehicles from Walker Ford for over 40 years and have always been satisfied with their service. More

by Mikew010124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Walker Ford responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

May 07, 2026

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Employee Rating

Excellent service as always. Much appreciated how professional they are. I am happy to take my car there knowing they will take good care of it! More

by CURTISADAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Victory

May 16, 2026

Walker Ford responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Walker Ford Company. Safe travels!

May 04, 2026

Dealership Rating
Employee Rating

Very informative on how long a project's going to take so we can keep our schedules More

by Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2026

Walker Ford responded

Hello Bobby, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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