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Brooks Falzone
Brooks Falzone at Walker Ford

Brooks Falzone | Page 11

Master Certified Service Advisor

Walker Ford

17556 US Hwy 19 North
Clearwater, FL 33764

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4.8
107 Reviews

Dealership Experience

2 yrs

Industry Experience

28 yrs, 11 mos

4.8

107 Reviews

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107 Reviews of Brooks Falzone

November 30, 2024

Dealership Rating
Employee Rating

Would be helpful if anyone would ever call you back. Very frustrating experience with two different advisors. Won’t be coming back. More

by bweise2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Brian Kirk

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Dec 02, 2024

Walker Ford responded

Hello, we are so disappointed to learn of this situation you have described. We would like the opportunity to try and regain your trust in our business and resolve this matter for you, if we still can. Please give us a call at (727) 535-3673 at your earliest convenience so we can work with you to make this better. We look forward to speaking with you soon. Take care.

November 23, 2024

Dealership Rating
Employee Rating

Very fast service, I was expecting to be there for 4-5 hours and they were done in 2 More

by HAUDRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2024

Walker Ford responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 29, 2024

Dealership Rating
Employee Rating

I called Brooks late in the afternoon, I needed to get the truck serviced as I was leaving town that week. Somehow he was able to squeeze me in on a Saturday. I waited there for the truck which took a lit More

by MCostello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gatlin Hatcher

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Nov 01, 2024

Walker Ford responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

October 16, 2024

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Employee Rating

Brooks was great and all went well. Very satisfied with the service. Thank you Walker More

by NBCPAT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2024

Walker Ford responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 05, 2024

Dealership Rating
Employee Rating

Would highly recommend Walkers Service Center, Brooks was very professional very helpful and had great prices will definitely come back More

by MARYMORGAN52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2024

Walker Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

October 01, 2024

Dealership Rating
Employee Rating

Great service as always from Walker ford. I’ll be back again for my future services. More

by KSIMPSON1
Recommend Dealer
Yes

Other Employees Tagged: Ryan Holcomb, Brian Kirk, Daniel Victory, Mike Murray, Steve McHenry, Donald Mast, Shelley Ritter , Gatlin Hatcher

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Oct 04, 2024

Walker Ford responded

Hello, we are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit!

September 08, 2024

Dealership Rating
Employee Rating

Professional and courteous . Took the time to listen to my concerns and addressed them appropriately More

by AARONH.17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 21, 2024

Walker Ford responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks for your business! Take care!

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