Ryan Caldwell | Page 3

They are always really good to me. Both my salesperson (Stan McKnight) and the dealership manager (Jamie) always come by to say hello and check to make sure everything is being handled. Both my salesperson (Stan McKnight) and the dealership manager (Jamie) always come by to say hello and check to make sure everything is being handled. More

by JCOHN73 Verified Customer Verified Customer

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Great Ryan has the best customer service I’ve ever been around. He is a very valuable part of your team. Do not let him get away or you would lose customers Ryan has the best customer service I’ve ever been around. He is a very valuable part of your team. Do not let him get away or you would lose customers. Other indivials who work at this location are not as friendly. More

by CORY_BELL Verified Customer Verified Customer

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Great Improvement I was pleased with the improvement in your customer service at White. Allen. Ryan Caldwell seemed to be a knowledgeable service manager. My previous I was pleased with the improvement in your customer service at White. Allen. Ryan Caldwell seemed to be a knowledgeable service manager. My previous experiences with your service department was very bad. The lady at the service desk was not very friendly. I had major service to replace the fan belt. You kept my car over night, and your cleaning department trashed my engine cover. It took several days to get a replacement cover, and she didn't even offer a loner car. $3,000 worth of repairs , the next day I had a dead battery. When I returned to ask that they check the battery, the service lady indicate that I would need to make an appointment for service, they were booked. Needless to say, I got a replacement battery elsewhere. I swore that I would not use your service again. I have been spoiled by the excellent service I get on my Toyota Venza both here and in Naples Florida. More

by TMILLER588 Verified Customer Verified Customer

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20,000 mile check up. I love the new VW center. It’s very open, clean and welcoming. I was assisted very quickly and everyone was very friendly. All of my maintenance was d I love the new VW center. It’s very open, clean and welcoming. I was assisted very quickly and everyone was very friendly. All of my maintenance was done and finished sooner than I expected. When I picked up my Tiguan it had been washed - thank you. Your location is very convenient for me. More

by PJK27 Verified Customer Verified Customer

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Quick and easy Had the appointment scheduled, only issue was finding the brand new service center! Once I realized it was the next building down, it was easy to pul Had the appointment scheduled, only issue was finding the brand new service center! Once I realized it was the next building down, it was easy to pull in, confirm the appointment and service needed, and then relax in their lounge. I was able to use their Wi-Fi and take a conference call in the hour and then the car was ready, including a car wash. Easy peasy. More

by sjwano Verified Customer Verified Customer

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Service issue; now resolved General Manager Jamie reached out to my husband about the customer service issue described below, after I'd posted this review. The dealership made th General Manager Jamie reached out to my husband about the customer service issue described below, after I'd posted this review. The dealership made the situation right in taking care of the cost of the required repairs made by the other shop. Although we did not receive an apology for how the issue was first addressed or a refund for the initial charge of bringing my Jetta to White Allen for the original assessment of the issue, we do appreciate that the dealership covered the financial burden. We have had great experiences with the VW service department in the past, but this incident was an overall stressful and negative one. Again though, we are satisfied with the resolution and relieved that we were not expected to cover the cost of the repairs caused by the mistake. A couple weeks ago, I took my Volkswagen Jetta to VW White Allen for emissions modification work (part of the VW emissions recall). After picking it up, within the week, the air conditioning (which had been working perfectly) stopped working and started blowing warm air. Due to the timing, I was convinced this could not be a coincidence. I took my Jetta back to the VW White Allen and explained the issue with the air conditioning and asked several times if this could have anything to do with the service we'd just had. The dealership took a look and explained that the compressor needed replaced and quoted us for over $2K to fix the issue. They claimed that our recent service could not have resulted in the problem. Due to the high cost of the estimate and my continued suspicion that something during the emissions modification work likely caused the AC malfunction, I took my car to a different shop for a second opinion. The other shop found a red shop towel wrapped and tangled around one of the compressor fans, which would have caused the overheating and internal breakdowns which resulted in breaking the compressor, condenser, and other impacted parts, leading to the AC failure. The shop took photos so we could explain the situation to VW White Allen and provide them with evidence of their negligence. VW White Allen is the only shop that has ever touched my Jetta (until taking it to get this second opinion), so it is impossible anyone other than the VW White Allen service department is responsible for dropping the shop rag into the front end where it tangled itself around the aforementioned fans. My husband explained this to the service manager, and they basically said that their service technicians said they never dropped in a rag, despite the fact that we have photo evidence. (Edit: as mentioned above, after this, I wrote this amended review and then the GM called my husband to say they would take care of the cost of repairs.) More

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Two thumbs up! We had a fantastic experience buying our new Alltrak. Once we chose the one we wanted, they went above and beyond to find it, trade another dealer t We had a fantastic experience buying our new Alltrak. Once we chose the one we wanted, they went above and beyond to find it, trade another dealer to get it and perform the paperwork in a fast, simple manner. More

by Brian Verified Customer Verified Customer

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Excellent - friendly, timely, and stress free Thank you to everyone at White Allen for making my first service so easy. I appreciated the call I received as a reminder and the ease in making an a Thank you to everyone at White Allen for making my first service so easy. I appreciated the call I received as a reminder and the ease in making an appointment that worked with my schedule. The service experience was excellent, also. The White Allen staff was friendly, and went out of their way to make me comfortable in the waiting area. During the service time, I received refreshments and periodic updates about when my car would be ready. Excellent customer service - thank you! More

by SEMME Verified Customer Verified Customer

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Excellent service! Outstanding service from the boys in the service department - all of my questions were answered; they were very friendly; and took care of my car quic Outstanding service from the boys in the service department - all of my questions were answered; they were very friendly; and took care of my car quickly and efficiently. More

by LJPOWELL0621 Verified Customer Verified Customer

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Professional and efficient. The work was done better than expected and all areas were clearly explained. Had a confidence when leaving the dealership. A beautiful service experie The work was done better than expected and all areas were clearly explained. Had a confidence when leaving the dealership. A beautiful service experience was had. More

by MELVINH508 Verified Customer Verified Customer

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