Ryan Belcher | Page 5

Excellent service friendly people I have been a Toyota Direct customer for "3 cars". I have been pleased and have no complaints. Everyone is courteous and friendly and the work had b I have been a Toyota Direct customer for "3 cars". I have been pleased and have no complaints. Everyone is courteous and friendly and the work had been done accurately and in a timely fashion..thx More

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Terrible experience BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the webs BEWARE! Bait and switch tactics Went to Toyota direct today to purchase a 2015 Camry XSE. I came in to purchase a specific car that was on the website for 22,999. I walked around the lot for about 10 minutes before finally walking into the showroom to look for a salesman. First guy i see is Cordell. I explain why I was there, the car I was looking for, and the price that was on the site. We walk around the lot for 10 minutes and he said I'll go get the keys. 15 minutes go by before I walk inside and he's sitting on a chair looking at his phone. I said... I thought you were looking for the keys? He said... well I was looking up the car on my phone because our internet is down... I decide at that point to thank him for his time (even though he did nothing... Not to mention never introduced himself) I find another salesman (Frank) who was great. I explained my frustration with Cordell. Explained what I was looking for, the price, and stock number. He gets the keys and we go for a drive. After the test drive I tell him to put some numbers together and get me an OTD price. A short time later Frank walks back with the "Manager" Andrew Andrew introduced himself and says it was a price mistake, and they price is $2000 more. 24,999 I said that's clearly a bait and switch tactic... I've been here for two hours and not once was it brought to my attention that the price was wrong when I clearly stated to both salesmen what the vehicle was listed for. I asked to speak with the manager in which the reply I received was "I am the manager" as he walks away to basically tell me to piss off. I stop him and tell him I want to speak with his manager in which he replies "He's not here" I understand that errors can sometimes occur... however the way it was handled was BEYOND unprofessional. Especially the "Good luck getting that car for that price" under his breath as he walked away. I feel bad for the salesman Frank. He was a great person to talk to and very friendly. With questionable business practices (I'm not the only reviewer to complain about "mistakes") and terrible management... The only people suffering are the Sales Staff. More

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Fun time had!! I just want to say this was a fun time! Bill Huff was fun and we made him laugh!! No high pressure, great popcorn!! that sold the truck!!Everyone we I just want to say this was a fun time! Bill Huff was fun and we made him laugh!! No high pressure, great popcorn!! that sold the truck!!Everyone we spoke to was fun. Luke is a great guy to work with also. He had a great personallity and made it fun for us. I rate this a Five Star purchase!!!! More

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New car sales Salesman Reggie Scott was great to work with. Very knowledgeable, honest and friendly. Deal was fair and very quick with no pressure sales. Appre Salesman Reggie Scott was great to work with. Very knowledgeable, honest and friendly. Deal was fair and very quick with no pressure sales. Appreciated this approach. More

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My Excellent Service and Sales Experience at Toyota Direct I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry H I have enjoyed my experiences with Toyota Direct and see no reason to use another Columbus-area Toyota dealer. We purchased our pre-certified Camry Hybrid for a very fair internet price about eight months ago. I walked in with financing from my bank but, working with their knowledgeable finance people, I walked out with an interest rate almost 3% less than I was expecting to pay. The Camry has served us very well while we have had it, but there was one hiccup. On a hot day in May, I attempted to open the rear driver’s side door with the window down, the window shattered inside the door. I took the car into Toyota Direct and they explained to me that there had been damage to the door and a piece inside the door had put pressure on the window when the window was down and the door was opened. Thankfully, they believed me when I explained that this was almost certainly pre-existing damage and fixed the window and door gratis! I have also used to the service department for routine maintenance and they were easy to deal with, efficient and reasonably priced. More

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