Rusty Miller
Rusty Miller at Faulkner Buick GMC West Chester, INC.
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Rusty Miller

Service Advisor

Faulkner Buick GMC West Chester, INC.

705 Autopark Blvd.
West Chester, PA 19382

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4.7
199 Reviews
4.7

199 Reviews

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199 Reviews of Rusty Miller

March 13, 2025

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Employee Rating

They offer great service. Prompt, knowledgeable and pleasant. Very reliable, clean and comfortable waiting room. More

by JONNAMCCOY
Service Price Transparency
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Recommend Dealer
Yes

March 12, 2025

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always have a good experience when dealing with Faulkner Buicks service department. Good communication and fixed right More

by TSWEENEY20
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind words! We're so glad to hear that you've had a positive experience with our service department. We strive to provide great communication and ensure that everything is fixed right the first time. We appreciate your feedback and look forward to serving you again!

March 11, 2025

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Service at the dealership has been completely satisfactory and the workmanship produced excellent results, exceeding expectations. More

by ewchurchv
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Recommend Dealer
Yes
Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience with our service department exceeded expectations and that the workmanship met your standards. We truly appreciate your trust and look forward to continuing to provide you with excellent service in the future!

March 11, 2025

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Easy to deal with and professional. My car was finished a day earlier than expected. More

by WHEELONFIRE
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Recommend Dealer
Yes

Other Employees Tagged: Michael

Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your great review! We're so glad to hear that your experience was easy and professional, and that we were able to finish your car a day ahead of schedule. We appreciate your feedback and look forward to serving you again in the future!

March 11, 2025

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The dealership was very responsive when I brought my vehicle in, but upon leaving, I noticed some recurring issues which should have been fixed during the service. The dealership has not responded to my More

by ffludd123
Service Price Transparency
Service Time
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Recommend Dealer
No
Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for sharing your feedback. We sincerely apologize for the issues you've encountered and for the lack of follow-up regarding your request. This is not the experience we strive to provide, and we truly appreciate you bringing this to our attention. Please reach out to us directly, and we’ll make sure to address your concerns promptly and ensure the necessary work is verified and completed. Your satisfaction is very important to us, and we’re committed to resolving this matter.

March 11, 2025

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The entire staff was friendly, professional and very knowledgeable in their particular functional area - a joy to do business with. More

by MARKPIKE0319
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: John Simonelli, Brett Paden

Mar 13, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for the fantastic review, Mark! We're thrilled to hear that you had such a positive experience with our friendly, professional, and knowledgeable team. It's our goal to make every interaction a great one, and we're so glad we could do that for you. We truly appreciate your business and look forward to working with you again!

March 10, 2025

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Unbelievable knowledge and professionalism. They kept me in the know which was greatly appreciated. This is the only service team that ever handle the repairs on my trucks. More

by GTONY0
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Recommend Dealer
Yes
Mar 11, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the amazing review! We’re thrilled to hear that our team’s knowledge and professionalism stood out to you. Keeping our customers informed is something we prioritize, so it’s great to know you appreciated that. We’re honored to be the only team you trust with your truck repairs, and we look forward to continuing to provide you with excellent service in the future!

March 08, 2025

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Every time I need service on my vehicle, they are always accommodating and the job is done on time. More

by JEFF@GASSEWASSOCIATES.COM
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Recommend Dealer
Yes
Mar 10, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind feedback! We’re so glad to hear that our service team consistently meets your needs and gets the job done on time. We truly appreciate your continued trust in us, and we look forward to helping you again in the future!

February 25, 2025

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Very pleased with Personnel & Service wish it was closer to my Residence as its 18 miles More

by JOSEPHDIMATTEO
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Recommend Dealer
Yes
Feb 26, 2025

Faulkner Buick GMC West Chester, INC. responded

Thank you for your kind review, Joseph! We're so glad to hear that you're pleased with our personnel and service. We completely understand that the distance can be a bit of a challenge, but we're grateful for your continued trust in us. If there's anything we can do to make your experience even better, please don't hesitate to let us know!

February 21, 2025

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Everyone at faulkner is a pleasure to work with. They diagnose and fix the problems 100% everytime! I cant thank them enough!! More

by JBERARDI105
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Recommend Dealer
Yes
Feb 24, 2025

Faulkner Buick GMC West Chester, INC. responded

Our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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