Russ Arons
Russ Arons at Douglas Volkswagen

Russ Arons | Page 11

marketing

Douglas Volkswagen

491 Morris Ave.
Summit, NJ 07901

4.9
142 Reviews
4.9

142 Reviews

Write a Review

142 Reviews of Russ Arons

June 09, 2021

Dealership Rating
Employee Rating

Easy drop off, transparent updates, timely completion, friendly service, all round a quality experience. Video updates are a really good idea and explanations were clear. More

by jjjsmith2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 23, 2021

Douglas Volkswagen responded

Thank you for taking the time to leave us a positive review. We always strive for excellence in customer service. We look forward to seeing you again in the future. Happy Driving

May 14, 2021

Dealership Rating
Employee Rating

I take my tiguan 2020 r line for service...oil change i was there at 9:20 and took 2 hours 10 minutos to do the job...i don't understand how they took 2 hours and more to do an oil change...this is xxxxxxx More

by Jose Moya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
May 26, 2021

Douglas Volkswagen responded

Hello Jose and thank you for making us aware of your recent negative experience with our Service Department when you waited 2 hours and 10 minutes for an oil change to be completed. Please accept my personal apology for the extended wait period during your visit. Customer feedback is very important and helpful and I will be looking into the cause of the delay during your visit promptly to ensure that this situation does not recur. I am available to talk with you about this experience and if you are interested. Egon Cantor Service Manager 908.522.7300

May 14, 2021

Dealership Rating
Employee Rating

The repairs were perfect and completed in a timely manner. Service professionals were polite and professional and provided good communication during the repair process. Overall excellent. More

by Cwilson7951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dennis

May 08, 2021

Dealership Rating
Employee Rating

Thank You to James Deutschkron for the excellent service we received while purchase of 2021 VW Tiguan. We appreciate the fast work and How you made the buying process so easy.. More

by nfrferwf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

May 05, 2021

Dealership Rating
Employee Rating

Excellent Customer Service! I seriously appreciate the help and driven off the lot with the truck I really wanted. My family love it! Thank you guys! More

by Leonardsmith33
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 05, 2021

Douglas Volkswagen responded

Thank you Leonardsmith33 for a 5-star review and for letting us know that you received Excellent Customer Service! We appreciate your review and your business!

April 22, 2021

Dealership Rating
Employee Rating

The service on my 2012 Golf was thorough and prompt, but I had to wait half an hour to get my car back when it was done. More

by vwgolfman2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marvin Ma

Apr 23, 2021

Douglas Volkswagen responded

Thank you for your review. We hope to see you again and hopefully earning a 5* rating from you. Safe driving!

April 20, 2021

Dealership Rating
Employee Rating

Had the opportunity to work with James Deutsihkron on purchasing a 2018 Audi s4. James made the entire proccess seamless, he was able to collect all my information the day prior to arriving to ensure tha More

by rbeltz15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 23, 2021

Douglas Volkswagen responded

Thank you for leaving such a great review. Our team here at Douglas Volkswagen are so glad you had a great experience with James. We look forward to seeing you again sometime in the future! Enjoy your 2018 Audi S4. Happy Driving!

January 01, 2021

Dealership Rating
Employee Rating

Douglas Volkswagen took the time to find me the best vehicle that fits my needs and took my details instructions in to consideration before I arrived at the dealer. The sales staff was very kind and mot More

by lisandrawalker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lou and Isaac

September 30, 2020

Dealership Rating
Employee Rating

Everyone was very nice and professional, they kept me update on how my car was coming, the car looked great when they were done. They did a great job. More

by Starkane106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

August 31, 2020

Dealership Rating
Employee Rating

I was very impressed with the dealership. Both the Sales and Aftersales from the dealership was very good. Clear explanation on the car, clear pricing and truly friendly and helpful throughout the process. More

by Miguel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nick Malanga

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