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Roy Reger
Roy Reger at Gordie Boucher Lincoln of West Allis
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Roy Reger

Service Manager

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Roy Reger

March 01, 2025

Dealership Rating
Employee Rating

Gordie Boucher sold me a bad car under the false pretense of me having 'bumper to bumper coverage. The service was very dishonest and they charged me thousands of dollars for problems that were never address More

by DHUB72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, Brian Mattison, Roberto Hernandez, AJ Kallas

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Mar 05, 2025

Gordie Boucher Lincoln of West Allis responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Roy Reger Service Manager 414-327-6000

January 24, 2025

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Employee Rating

Very happy with my experience of buying a new vehicle from the boucher group. I will recommend others to the boucher group. Dew to the great people that work their. More

by Shawn kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Loth, Brian Mattison, Fred Bomberg, David Matuszczak, Joe England, Rachel Minshall, Skye Artrip , Mike Jansen

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Jan 26, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

January 17, 2025

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Employee Rating

Always great service at Gordie Boucher. Big thank you to Pat, Roy and Aj for helping us through some tough mechanical issues and relieving some of the stress that comes with it. More

by s.zanzig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: AJ Kallas

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Jan 17, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

January 16, 2025

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Employee Rating

Had to go there 3 times when it should have been once. They did compensate me for my troubles but the problems should have not happened More

by KSTEGER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

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Jan 20, 2025

Gordie Boucher Lincoln of West Allis responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Roy Reger Service Manager 414-327-6000

January 11, 2025

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Employee Rating

Brian was extremely helpful and very patient when answering my many questions. His communication and follow through during the process was excellent and made my experience stress free. More

by scapardine
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Schwanke, John Katrichis , Mike Jansen

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Jan 13, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Brian our team can assist you with in the future, please let us know. Joe England General Sales Manager 414-327-6000

January 03, 2025

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Employee Rating

Dawn was extremely helpful as it was my first time at that location. The waiting area was one of the best I have ever seen. They even did a car wash that included doing my mats. I will continue to use th More

by gstelma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison, Roberto Hernandez, AJ Kallas

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Jan 04, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. Dawn and our team appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

December 06, 2024

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Employee Rating

They went above and beyond for service helping when my wheel was broken. Won’t take my Lincoln’s anywhere else for service. More

by Stephen H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Brian Mattison

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Dec 06, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department, Stephen! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

November 02, 2024

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Employee Rating

Been quite satisfied with all of our service visit. Really appreciate the complimentary car wash. Wish they would take an extra 10 minutes and vacuum the interior and clean the glass from the inside. W More

by 911guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas

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Nov 04, 2024

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

October 03, 2024

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Employee Rating

Always friendly, professional and able to accommodate my timing. My car is always serviced correctly and on time. More

by Todd.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Mattison, AJ Kallas

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Oct 04, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you, Todd! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

October 03, 2024

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Employee Rating

The work was completed as quickly as possible and to my satisfaction. I was kept appraised of progress. More

by Jspurlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Brian Mattison, Roberto Hernandez, AJ Kallas

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Oct 04, 2024

Gordie Boucher Lincoln of West Allis responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Roy Reger Service Manager 414-327-6000

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