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Dawn Kelly
Dawn Kelly at Gordie Boucher Lincoln of West Allis

Dawn Kelly

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.9
467 Reviews

Dealership Experience

11 yrs, 1 mo

Industry Experience

11 yrs, 1 mo

Languages Spoken

English English

4.9

467 Reviews

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467 Reviews of Dawn Kelly

June 01, 2026

Dealership Rating
Employee Rating

Everything was very smooth and organized On time for my appointment. Definitely worth for the trip More

by bob
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Jun 01, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad your Lincoln Nautilus service went smoothly and stayed right on schedule. Thank you for making the trip and trusting us with your vehicle. Joe England General Sales Manager 414-327-6000

June 01, 2026

Dealership Rating
Employee Rating

Good service Good service . . fast time to fixing the issues and nice people except one person More

by azzam3731
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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Jun 01, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for entrusting your Lincoln to our service team. We’re pleased to hear your issues were addressed quickly and that most of our staff made you feel welcome. We regret one interaction didn’t meet expectations and will share your feedback with Dawn to help us improve. Joe England General Sales Manager 414-327-6000

May 31, 2026

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Employee Rating

Enjoyable and highly transparent My experience at the dealership was enjoyable and Greg was very transparent with about the car and the whole process. More

by Bschloemer10
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 28, 2026

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Employee Rating

5, my service was excellent. My service rep took great care of my wife's vehicle and was very aware of my time. More

by RSTILLMAN1
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 28, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for the 5-star review. We’re glad our service rep provided excellent care for your wife’s Lincoln Navigator while respecting your time. We appreciate the trust you placed in us. Joe England General Sales Manager 414-327-6000

May 25, 2026

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Employee Rating

Communication is excellent. Dawn is personable and attentive. Explains everything. It's nice to go to the lounge and get something to drink and snack on. More

by dalegraeven
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 26, 2026

Gordie Boucher Lincoln of West Allis responded

Thanks for highlighting our communication and Dawn’s attentive service. We’re pleased you enjoyed our lounge and refreshments while your Lincoln Aviator was in for service. We appreciate your feedback and look forward to welcoming you back. Joe England General Sales Manager 414-327-6000

May 20, 2026

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Employee Rating

Excellent, exceptional, customer focused. They always make sure the customer vehicle has the maintenance and or repairs it needs. More

by Dale L.
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 22, 2026

Gordie Boucher Lincoln of West Allis responded

Dale, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe England General Sales Manager 414-327-6000

May 20, 2026

Dale L. responded

Boucher Lincoln is excellent, exceptional, and customer focused. They always make sure the customer vehicle has the maintenance and or repairs it needs. Service Advisor Dawn Kelly is stellar!

May 17, 2026

Dealership Rating
Employee Rating

Dawn was excellent. Kept me updated on my vehicle and even got me a loaner car More

by ksiejkowski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2026

Gordie Boucher Lincoln of West Allis responded

We appreciate your kind words about Dawn’s assistance and the updates on your Ford Escape. We’re glad the loaner car made your visit more convenient, and we look forward to assisting you again. Joe England General Sales Manager 414-327-6000

May 15, 2026

Dealership Rating
Employee Rating

Very happy with the service. Car was purchased elsewhere The on-site service was very good. I also had brought the car in last year and that was very good too. More

by CLEsteve
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 15, 2026

Gordie Boucher Lincoln of West Allis responded

We appreciate you returning for service on your Lincoln Corsair. We’re glad both visits met your expectations. Please let Dawn know if you need anything else. Joe England General Sales Manager 414-327-6000

May 10, 2026

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Employee Rating

Came in for new tires. Got them installed the next day. Very quick and Dawn always goes above and beyond More

by Mvasic783
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

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May 10, 2026

Gordie Boucher Lincoln of West Allis responded

We appreciate you sharing your experience with the new tire installation for your Honda Civic. It’s great to know we could schedule your appointment for the next day and that Dawn went above and beyond. Please let us know if there’s anything else we can assist you with in the future. Joe England General Sales Manager 414-327-6000

May 09, 2026

Dealership Rating
Employee Rating

Great place to work with. Communicate with you and always get the job done and right. More

by GRADI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 09, 2026

Gordie Boucher Lincoln of West Allis responded

We appreciate you choosing us for your Lincoln service. We’re glad our team communicated clearly and completed the work correctly. We hope to assist you again soon. Joe England General Sales Manager 414-327-6000

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