Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.6
115 Reviews

Dealership Experience

4 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

4.6

115 Reviews

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115 Reviews of Roberto Hernandez

July 25, 2026

Dealership Rating
Employee Rating

Spent $610 bux for u to diagnose my ac and front suspension when I brought the veichle the passenger side worked n drivers didn't now for a week ive had no ac...... More

by KILOKACHELMEIER
Recommend Dealer
No

Other Employees Tagged: Roberto Hernandez

July 24, 2026

Dealership Rating
Employee Rating

They always take care of me and my vehicle great service Great service The service is great More

by Williamskim062
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 25, 2026

Gordie Boucher Lincoln of West Allis responded

We’re happy to know our service team consistently takes excellent care of you and your Lincoln Nautilus. Thank you for trusting us with your vehicle. Joe England General Sales Manager 414-327-6000

July 24, 2026

Dealership Rating
Employee Rating

I just brought my Lincoln in for a recall. Roberto brought me my keys when it was finished and I left. More

by hagenfamily81
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 26, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you so much for taking the time to share your feedback with us. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Joe England General Sales Manager 414-327-6000

July 24, 2026

Dealership Rating
Employee Rating

The work performed on my car was great. The technician did a great inspection and evaluation of my car. The dealership presented itself as very professional and upkept. Vehicles did seem to More

by alligulbrandson31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe England General Sales Manager 414-327-6000

July 23, 2026

Dealership Rating
Employee Rating

They got the job done. Drivers were courteous and on time. Communication on the status of my repair would have been nice More

by mhschilt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 26, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Gordie Boucher Lincoln of West Allis are glad to have you as a customer. Joe England General Sales Manager 414-327-6000

July 16, 2026

Dealership Rating
Employee Rating

The dealership had my vehicle due to a problem with something draining the battery. After updating several modules and retesting the electrical system the vehicle is running fine. A loaner was provided More

by Chuck S.
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 16, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear your Lincoln Corsair is running smoothly after the module updates and electrical testing. Thank you for highlighting Roberto’s clear communication and for letting us provide a loaner during your service. We appreciate your feedback and look forward to assisting you again. Joe England General Sales Manager 414-327-6000

July 16, 2026

Dealership Rating
Employee Rating

The dealership had my vehicle due to a problem with something draining the battery. After updating several modules and retesting the electrical system the vehicle is running fine. A loaner was provided More

by Chuck S.
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 16, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing your feedback. We’re pleased to hear the battery issue on your Lincoln Corsair was resolved after our updates and testing and that the loaner and communication with Roberto met your expectations. We look forward to assisting you again. Joe England General Sales Manager 414-327-6000

July 15, 2026

Dealership Rating
Employee Rating

The Staff at Boucher West Allis have always provided me with the best service for the vehicles I have purchased from them. I feel like a part of their family as I am always greeted with warmth. For vehicle More

by Dale L.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing your experience with your Lincoln. We’re delighted that our team’s warm welcome and attentive service put you at ease and give you peace of mind. We’ll be sure to pass along your appreciation to Adam and our expert technicians. Joe England General Sales Manager 414-327-6000

July 15, 2026

Dealership Rating
Employee Rating

Roberto Hernandez was very helpful and patient as a Service Advisor. The Service crew was very quick and thorough in executing the visit. More

by Z-Man
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 15, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for recognizing Roberto’s patient support. We’re pleased our technicians completed your Ford Mustang service both quickly and thoroughly. We look forward to serving you again. Joe England General Sales Manager 414-327-6000

July 12, 2026

Dealership Rating
Employee Rating

Very satisfied. .the place is very clean Surprised at the cashier that you ate charging 3% on credit cards...very glad I was told ahead of time More

by KUMANOKO01
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jul 12, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for highlighting how clean our facility felt and for noting the credit card fee clarity. We’re glad Roberto let you know about the 3 percent charge beforehand and that your Cadillac XT5 service went smoothly. We look forward to welcoming you back. Joe England General Sales Manager 414-327-6000

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