Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.8
84 Reviews

Dealership Experience

4 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

4.8

84 Reviews

Write a Review

84 Reviews of Roberto Hernandez

April 22, 2026

Dealership Rating
Employee Rating

Always great Helpful knowledgeable friendly staff from service to cashiers I have been going there for years More

by Pklm1220
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Apr 22, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for trusting us with your Ford Edge over the years. It’s wonderful to hear our service team and cashiers have been so helpful and knowledgeable. We look forward to continuing to support you. Roy Reger Service Manager 414-327-6000

April 09, 2026

Dealership Rating
Employee Rating

Excellent Very helpful and informative on the repair Customer focused and responsive. Friendly kind caring More

by ed4miller
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Apr 09, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful Roberto and our service team provided helpful, informative, and responsive care for your Chevrolet Cruze. We appreciate your praise of our friendly and caring approach. We look forward to assisting you again. Roy Reger Service Manager 414-327-6000

April 08, 2026

Dealership Rating
Employee Rating

They picked up my car and quickly diagnosed the problem, however the part was on backorder. The furnished me a nice loaner car and returned my car fixed and washed. More

by HALLSPLACEWI
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Apr 08, 2026

Gordie Boucher Lincoln of West Allis responded

It’s great to hear we could pick up your Lincoln, diagnose the issue promptly and provide a loaner while the part arrived. We’re glad your car was returned fixed and clean. Thank you for the five stars. Roy Reger Service Manager 414-327-6000

April 03, 2026

Dealership Rating
Employee Rating

I’ve serviced my vehicle at other locations but GBLWA went above and beyond the call of “Service”. Firstly, the facility is stunning for a car dealership, looks very contemporary but you feel special jus More

by MARCUS REYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2026

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to know you felt welcomed by our contemporary facility and that Roberto provided courteous and transparent service on your Lincoln MKZ. We’re pleased the final cost matched expectations without surprises. We look forward to assisting you with future maintenance. Roy Reger Service Manager 414-327-6000

March 05, 2026

Dealership Rating
Employee Rating

Everything about my dealer experience has been outstanding. Dawn and other service advisors are very accommodating and go the extra mile to help. We also love the convenience of your drop off More

by hhmatson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly

Mar 06, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for the outstanding feedback. We’re delighted Dawn and our advisors accommodated your needs and that our drop off delivery proved convenient. We appreciate the opportunity to service your Lincoln and look forward to assisting you again. Roy Reger Service Manager 414-327-6000

February 25, 2026

Dealership Rating
Employee Rating

Roberto could not have been more helpful With the long and complex repair of my car. More

by AARON PALMER
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Feb 25, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad Roberto could help you through your long and complex Lincoln repair. Thank you for trusting our team and for your five-star review. Roy Reger Service Manager 414-327-6000

February 16, 2026

Dealership Rating
Employee Rating

Service department was excellent. I was kept up to the minute with progress on my car. Everyone was very professional and courteous. ?? More

by BUMPANDBARB
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Feb 16, 2026

Gordie Boucher Lincoln of West Allis responded

We appreciate you noting our service team’s courteous professionalism and clear communication regarding your Lincoln Corsair. Roberto and the rest of our staff are glad to have kept you informed throughout the process. We look forward to assisting you again. Roy Reger Service Manager 414-327-6000

February 12, 2026

Dealership Rating
Employee Rating

Got new brakes for my wife, new tires for my mom and oil changes for all three of us. Quality of work was excellent, and the price was right. Oh and Roberto's servcice: legendary. More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lange is the BEST IN THE BUSINESS

Feb 12, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad our team could handle brake service, tire installation and oil changes for your Toyota and your family’s vehicles with top quality and value. Roberto appreciates your legendary praise. We look forward to serving you again. Roy Reger Service Manager 414-327-6000

January 20, 2026

Dealership Rating
Employee Rating

Great service experience! All outstanding: check in | coffee bar | WiFi | video of service | check out. How many times can you say -Looking forward to my next service appoint More

by Kriaten Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

December 24, 2025

Dealership Rating
Employee Rating

Excellent service people are very helpful and the quality of work is outstanding. This is the place to go More

by NJMEILAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

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