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Roberto Hernandez

Overview Reviews (100) Inventory (224)

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Roberto Hernandez

Roberto Hernandez | Page 2

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

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4.7

100 Reviews

Overview Reviews (100) Inventory (224)

Dealership Experience

4 yrs, 10 mos

Languages Spoken

English

Spanish

4.7

100 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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100 Reviews of Roberto Hernandez

May 26, 2026

Dealership Rating

Employee Rating

Smooth and seamless Everything went smooth and seamless from start to finish. Best service every from start to finish. Best service every More

by brysonlaferguson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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May 26, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing your experience with the service on your Lincoln Nautilus. We’re glad our team delivered smooth, seamless support from start to finish. We look forward to helping you again whenever you need service. Joe England General Sales Manager 414-327-6000

May 22, 2026

Dealership Rating

Employee Rating

Good and clean I wish they could remind us of we have options Ok good options Ok good More

by John_jeson

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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May 22, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you, John, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Joe England General Sales Manager 414-327-6000

May 11, 2026

Dealership Rating

Employee Rating

They did I great job working around my schedule but 130$ for an oil change and tire rotation is to much. for an oil change and tire rotation is to much. More

by Tyler Thrall

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Erika Pinzer

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May 11, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thanks, Tyler, for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Joe England General Sales Manager 414-327-6000

May 07, 2026

Dealership Rating

Employee Rating

Roberto and Boucher Lincoln handled my classic Mustang with kid gloves and not only did they do a thorough tune-up but also had it detailed!!! Special thank you to my sales executive Gus who coordinated with kid gloves and not only did they do a thorough tune-up but also had it detailed!!! Special thank you to my sales executive Gus who coordinated everything!! More

by GREG@ADVANTAGEMEDIA.NET

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 07, 2026 -

Gordie Boucher Lincoln of West Allis responded

We’re thrilled Roberto and our team cared for your classic Ford Mustang with precision, delivering a thorough tune-up and detailed cleaning. Your five-star feedback is much appreciated. Thank you, and we look forward to serving you again. Joe England General Sales Manager 414-327-6000

May 04, 2026

Dealership Rating

Employee Rating

Always goes above and beyond. Never had a complaint. Wouldn't go anywhere else. Best customer service Never had a complaint. Wouldn't go anywhere else. Best customer service More

by JESSICAZABOROWSKI4585

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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May 04, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you for sharing your experience. Roberto and the service team are delighted to know we’ve provided extraordinary care for your Lincoln Aviator. We appreciate your continued trust and look forward to assisting you again. Joe England General Sales Manager 414-327-6000

April 30, 2026

Dealership Rating

Employee Rating

I still have the same issues Some of my issues did not repeat for the service tech repeat for the service tech More

by fmgrippe

Verified Customer

Recommend Dealer

Other Employees Tagged: Roberto Hernandez

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May 06, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe England General Sales Manager 414-327-6000

April 22, 2026

Dealership Rating

Employee Rating

Always great Helpful knowledgeable friendly staff from service to cashiers I have been going there for years service to cashiers I have been going there for years More

by Pklm1220

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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Apr 22, 2026 -

Gordie Boucher Lincoln of West Allis responded

Thank you for trusting us with your Ford Edge over the years. It’s wonderful to hear our service team and cashiers have been so helpful and knowledgeable. We look forward to continuing to support you. Roy Reger Service Manager 414-327-6000

April 09, 2026

Dealership Rating

Employee Rating

Excellent Very helpful and informative on the repair Customer focused and responsive. Friendly kind caring Customer focused and responsive. Friendly kind caring More

by ed4miller

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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Apr 09, 2026 -

Gordie Boucher Lincoln of West Allis responded

It’s wonderful Roberto and our service team provided helpful, informative, and responsive care for your Chevrolet Cruze. We appreciate your praise of our friendly and caring approach. We look forward to assisting you again. Roy Reger Service Manager 414-327-6000

April 08, 2026

Dealership Rating

Employee Rating

They picked up my car and quickly diagnosed the problem, however the part was on backorder. The furnished me a nice loaner car and returned my car fixed and washed. however the part was on backorder. The furnished me a nice loaner car and returned my car fixed and washed. More

by HALLSPLACEWI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Roberto Hernandez

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Apr 08, 2026 -

Gordie Boucher Lincoln of West Allis responded

It’s great to hear we could pick up your Lincoln, diagnose the issue promptly and provide a loaner while the part arrived. We’re glad your car was returned fixed and clean. Thank you for the five stars. Roy Reger Service Manager 414-327-6000

April 03, 2026

Dealership Rating

Employee Rating

I’ve serviced my vehicle at other locations but GBLWA went above and beyond the call of “Service”. Firstly, the facility is stunning for a car dealership, looks very contemporary but you feel special jus went above and beyond the call of “Service”. Firstly, the facility is stunning for a car dealership, looks very contemporary but you feel special just walking in. Secondly, Roberto was EXTREMELY professional and HIGHLY courteous. There was no detail left untouched and at the end my bill was exactly what he told me it would be. No frills, no games, no run-around, clarity and kindness altogether. My entire experience was great from start to finish and I have no problem returning for Service. 10 out of 10!! More

by MARCUS REYES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dawn Kelly, AJ Kallas, Roy Reger

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Apr 03, 2026 -

Gordie Boucher Lincoln of West Allis responded

It’s wonderful to know you felt welcomed by our contemporary facility and that Roberto provided courteous and transparent service on your Lincoln MKZ. We’re pleased the final cost matched expectations without surprises. We look forward to assisting you with future maintenance. Roy Reger Service Manager 414-327-6000

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