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Rosie Hernandez
Rosie Hernandez at Beck & Masten Buick GMC South
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Rosie Hernandez

Service Advisor

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.5
429 Reviews
4.5

429 Reviews

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429 Reviews of Rosie Hernandez

October 25, 2024

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Employee Rating

Roció Hernandez has always taken care of me in the service department. I will always go to Beck & Masten South! More

by Juan Bernal
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Oct 26, 2024

Beck & Masten Buick GMC South responded

Hi Juan, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

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Great service from staff and from loaner car service. Finally got car serviced in a timely manner. More

by BSMITH0990
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Gaby Cano, Frany Zepeda, Deanna Andrews, Arturo Gonzalez, Albert Ramirez , Danielle

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Oct 25, 2024

Beck & Masten Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 07, 2024

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Employee Rating

Great staff, fast check in and the service was performed quickly so I was back in my vehicle within 2 hours. Great work ! More

by searlsj630
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 11, 2024

Beck & Masten Buick GMC South responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 04, 2024

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Rosie is the best service representative one could ask for! She is knowledgeable and professional! More

by lesleyrozo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 12, 2024

Beck & Masten Buick GMC South responded

Hello, we're happy you found Rosie to be so supportive during your experience here at Beck & Masten Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 30, 2024

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Employee Rating

By far, the Worst experience I’ve had with a service department. Goes to show not only the leadership lacks communication and customer service;, but the service department follows suit. Rosie Hernandez More

by alexlacy76
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Oct 05, 2024

Beck & Masten Buick GMC South responded

alexlacy76, I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service with us. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

September 09, 2024

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Employee Rating

Bad experience on my last visit. 15dollars was taken from my console on 9-30-2024. More

by 9702ruiz
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 14, 2024

Beck & Masten Buick GMC South responded

9702ruiz, Thank you for speaking with us about your bad experience. We truly appreciate your business and hope everything was resolved to your satisfaction. If there is ever anything I can assist you with in the future, please feel free to contact me. Hannah Wilson Service Manager hannahwilson@Group1Auto.com

August 20, 2024

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Employee Rating

Confident in explanation of service by Service Tech and the work performed. Completion within the reasonable estimated time is appreciated. More

by Realdeal
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 10, 2024

Beck & Masten Buick GMC South responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

July 28, 2024

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Employee Rating

Rosie is patient and excellent customer service. Rosie takes her time to explain issues at hand. I have been working with her for years. More

by tira608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 30, 2024

Beck & Masten Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

June 20, 2024

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Employee Rating

Buen servicio,trato amable, prontitud en el servicio, tiempo de espera corto y con muy buen cafe More

by m.elizaldi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 21, 2024

Beck & Masten Buick GMC South responded

Hola, le agradecemos que se haya tomado el tiempo para dejarnos estos comentarios. No dude en comunicarse si hay algo adicional que podamos hacer por usted.

May 14, 2024

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Employee Rating

Great service and they always willing to go above and beyond. Hannah, the service manager is amazing! More

by Phillip.p.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hannah Wilson

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May 17, 2024

Beck & Masten Buick GMC South responded

We're thrilled to hear about your positive experience and the amazing assistance provided by Hannah. Your satisfaction is our top priority, and we value your business. We look forward to assisting you again in the future!

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