Albert Ramirez

They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Then they adjusted a few things and came to be 252. Which was still outrageous. They did eventually say that the “shop charge” is normally 39. Then this needs to be what is shown on the pricing. Not 23. It was appreciated that the advisor looked into it to adjust the payment. This is the only reason why I would not go to a one star review. What prevented a review lower than three stars is the fact that the fuse block that showed no corrosion, rust, water damage, went to crap so soon RIGHT after the 3 year/36,000 warranty. These practices of charging an arm and a leg for a part as well as labor are unethical. If you can’t afford to pay your technicians without upcharging parts and labor by 200%, then maybe this company deserves to go out of business but never will because so many people fall for the pitfalls of it HAS to be fixed and you can’t get it done anywhere else. This will be the last GMC I purchase. I will give Albert the praise for being very calm and collected and dealt with me with professionalism. I became a frustrated customer with the new price change and he did what he could to ease the process. The overall 2 star review should not reflect him at all. It reflects the company itself. More

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Everything went well. I found a vehicle on the lot that I wanted to get pictures of and Raphael sent me pictures so even before the vehicle passed inspection I drove and p I found a vehicle on the lot that I wanted to get pictures of and Raphael sent me pictures so even before the vehicle passed inspection I drove and purchased it. I had to bring it back twice for parts before inspection passed but Raphael worked with me to make it happen, I highly recommend the dealership and Raphael for used vehicles. I would like to see more sales women on the floor, most single women prefer working with other women so please work towards making that happen. More

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I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

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Always do a great job always great customer service. I recommend service to all of my friends I recommend service to all of my friends More

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Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

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Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a text that some additional work needed to be completed so agreed to do work and signed papers online. Work was completed very quickly and out the door I go!! Thank you More

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Great experience and all around service. Thank you team, would definitely recommend beck and Masten south Thank you team, would definitely recommend beck and Masten south More

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Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

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Quick service and answered all my questions when I asked anything about my truck and their services anything about my truck and their services More

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We loved our experience at Beck & Masten. Sarah was so helpful and kind during our purchasing process! Sarah was so helpful and kind during our purchasing process! More

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