Albert Ramirez
Albert Ramirez at Beck & Masten Buick GMC South
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Albert Ramirez

Service

Beck & Masten Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.3
13 Reviews
4.3

13 Reviews

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13 Reviews of Albert Ramirez

June 11, 2024

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Employee Rating

They need to adjust the way they give pricing for repairs. I was given a price of 223.21 (parts, labor, taxes and apparently a shop charge). Showed up and was told it would be 299 and some change. Th More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

May 28, 2024

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Employee Rating

Everything went well. I found a vehicle on the lot that I wanted to get pictures of and Raphael sent me pictures so even before the vehicle passed inspection I drove and p More

by AR2g.llc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mohammed Qureshi, Rafael Benavides , Natalie

May 29, 2024

Beck & Masten Buick GMC South responded

Congratulations on your new vehicle! We're thrilled that Raphael provided you with an exceptional sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

May 05, 2024

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I always have a great experience when I got here and get my car serviced!!!! Recommend Anyone to come here all the reps are professional and friendly. More

by tahnisha.colson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 08, 2024

Beck & Masten Buick GMC South responded

We're delighted to learn that your experience was great! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

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Always do a great job always great customer service. I recommend service to all of my friends More

by anoby.o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Hernandez

May 04, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

May 01, 2024

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Employee Rating

Not happy about it at all. Service department was not very helpful and ignored me when I walked in. Didn’t acknowledge me till I had to say something. More

by Saucedo1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 01, 2024

Beck & Masten Buick GMC South responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jun 12, 2024

Beck & Masten Buick GMC South responded

Thank you for bringing this to my attention. I apologize for this negative experience you had during your visit with us. I would like an opportunity to fix this and to earn your business, please contact me at hannahwilson@Group1Auto.com. I look forward to speaking with you. Hannah Wilson, Service Manager

April 30, 2024

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Employee Rating

Schedule service online was very easy. Arrived at dealer and was greated and dropped off truck for service. Service advisor was very helpful and took all info and started work. Received a More

by 02harley69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2024

Beck & Masten Buick GMC South responded

It's great to hear that your experience scheduling service online at our dealership was smooth and convenient! Our team strives to provide helpful and efficient service, ensuring that your vehicle is well taken care of. We appreciate your feedback and look forward to assisting you with any future service needs. Safe travels!

April 29, 2024

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Employee Rating

Great experience and all around service. Thank you team, would definitely recommend beck and Masten south More

by bmcclain80
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Morelli, Jose Cuellar

May 02, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 14, 2024

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Employee Rating

Very personable service manager. Much improved service time. Surprisingly nicer experience. Dealer online scheduling system broken. Took 3 calls to make service appointment... More

by dhom888
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2024

Beck & Masten Buick GMC South responded

It's great to hear that you had a positive experience with the service manager and noticed an improvement in service time! We apologize for the inconvenience with our online scheduling system and appreciate your feedback about needing to make multiple calls to schedule your service appointment. We'll work on addressing this issue to ensure a smoother experience for our customers in the future.

April 02, 2024

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Employee Rating

Quick service and answered all my questions when I asked anything about my truck and their services More

by Macuellar28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Arturo Gonzalez

Apr 05, 2024

Beck & Masten Buick GMC South responded

We are thrilled to hear that you had a quick experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

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Employee Rating

We loved our experience at Beck & Masten. Sarah was so helpful and kind during our purchasing process! More

by JOwens
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Earl Alphonse, Anthony Garza, Jose Cuellar , Jorge Gomez, Sarah

Mar 29, 2024

Beck & Masten Buick GMC South responded

We're thrilled to hear that you loved your experience at Beck & Masten Buick GMC Gulf South! Sarah is indeed a valuable member of our team, and we're glad she provided you with helpful and kind assistance during your purchasing process. Thank you for choosing us, and we look forward to serving you again in the future!

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