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Frany Zepeda
Frany Zepeda at Group 1 Buick GMC South

Frany Zepeda

Service Advisor

Group 1 Buick GMC South

12820 Gulf Freeway
Houston, TX 77034

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4.2
397 Reviews
4.2

397 Reviews

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397 Reviews of Frany Zepeda

June 11, 2026

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Employee Rating

BB (Joel) was extremely helpful with my services. I went in for an oil change and tire rotation. He fully inspected my vehicle before they brought it back and after he sat down and fully explained th More

by leppy_love
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides , Joel “BB” B, Bryan Vance

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Jun 12, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found Joel to be so supportive during your experience here at Group 1 Buick GMC South. Thanks again for the recommendation, and have an amazing day!

June 08, 2026

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Great customer service, dropped my vehicle off at 7am and 3 hours later it was completed. Definitely recommend More

by Skyisthelimit86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 09, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 08, 2026

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Call to schedule a appointment and I was told that I was able to schedule appointment for today at 10 o’clock so I think that was pretty reasonable More

by Marcelluscherry65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christian Arellano

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Jun 09, 2026

Group 1 Buick GMC South responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

April 28, 2026

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Service Provider, Claudia provided me professional, patient and polite customer service. Claudia was prompt responding to any questions I had. More

by Mikel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Claudia

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May 15, 2026

Group 1 Buick GMC South responded

Hello Mikel, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 25, 2026

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Employee Rating

They did very well and I have a very good experience thank you so much More

by mario p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 27, 2026

Group 1 Buick GMC South responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 10, 2026

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Your service rep was very helpful with our problem with our car. Your service department check my car and found our issue and repaired them. Thanks for your service. More

by Albert Espinosa
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2026

Group 1 Buick GMC South responded

Hello Albert, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

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Terrible dealership after buying my first vehicle here at 18 years old and then purchasing 2 more and recommending family members to come here I will never come back here or recommend this dealership after t More

by alancastro1227
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ada Pasasin, Anthony Morelli, Hannah Wilson, Ena Pasasin, Kim Diaz, Rafael Benavides

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Apr 13, 2026

Group 1 Buick GMC South responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. That’s not the impression we want to leave, especially after you’ve trusted us with multiple purchases over the years. Regarding the diagnostic fee, I do want to clarify that this is a standard practice across the industry. Our technicians invest time, training, and specialized equipment to accurately identify issues, and the diagnostic fee covers that labor—just as it would in any professional service. That said, we should always clearly communicate this upfront and ensure you understand exactly what you’re being charged for and why. More importantly, it sounds like we may have fallen short in explaining the results of your visit or delivering the level of service you expect and deserve. That’s something we take seriously. I’d really appreciate the opportunity to connect with you directly to better understand what happened and work toward a resolution. Please reach out to me at your convenience so we can make this right. Thank you for your feedback—we value your business and hope to earn back your trust. Hannah Turpin Service Director hannahwilson@group1auto.com

April 06, 2026

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Employee Rating

Good customer service. I came here to do an oil change and it was quick and easy. More

by pmarin40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Group 1 Buick GMC South responded

Hi, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

March 31, 2026

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Employee Rating

My service rep was amazing. She took good care of me.. Will definitely recomend the service department More

by bytwngs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 03, 2026

Group 1 Buick GMC South responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Buick GMC South. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

March 21, 2026

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Employee Rating

Awesome service department and associates as well, will return for future oil changes. Thank you. More

by Jtmarquez70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Akalia Frey

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Mar 24, 2026

Group 1 Buick GMC South responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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