Roscoe Robinson
Roscoe Robinson at Ira Subaru

Roscoe Robinson

General Manager

Ira Subaru

97 Andover Street
Danvers, MA 01923

4.5
11 Reviews
4.5

11 Reviews

Write a Review

11 Reviews of Roscoe Robinson

June 01, 2024

Dealership Rating
Employee Rating

From the moment my dog and I walked into Ira Subaru we felt welcomed. My salesperson Devin explained the whole process and with cool technology, showed me the car that I wanted on a big screen. The entire More

by erica-11
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jun 03, 2024

Ira Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

April 09, 2024

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He is pretty direct and honest about their products in the inventory. Waiting time is reasonable. More

by Charlie
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem , Christopher Freire

Apr 10, 2024

Ira Subaru responded

That's great feedback about the salesperson's honesty and directness about our inventory, as well as the reasonable waiting time. If you have any other experiences or need further assistance, feel free to share!

January 12, 2024

Dealership Rating
Employee Rating

Entire team was great, went in for an oil change and to get a fix. What I thought was going to be a multiple days took 1 day, and staff was friendly and accommodating. Highly recommend going here! More

by Dan
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Emilio Rodriguez, Matt Leonard, Destiny Velasquez , Marco Ciampa, Stephen Eagleston, Manny Figueroa, William Hernandez, Jeff Lubas

Jan 16, 2024

Ira Subaru responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

September 07, 2023

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Chris Fierre, our salesman, was a pleasure to deal with, very knowledgeable and respectful of our wishes in the new Subaru we ended up purchasing. He made sure we understood all the features of the automobi More

by markusb741
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Manny Figueroa, Chris Fierre

Sep 23, 2023

Ira Subaru responded

We're happy you found Chris to be so supportive during your experience here at Ira Subaru.

August 24, 2023

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Employee Rating

This dealership is very clean and welcoming, I was greeted immediately by a salesperson and seated for assistance. The general manager Roscoe was very helpful and provided me with a demo car to test d More

by nix.john28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Shields , Manny Figueroa, Juan Tejada Hernandez

Sep 10, 2023

Ira Subaru responded

Thank you for choosing Ira Subaru! We are thrilled to hear that we were able to provide you with an excellent sales experience. It is great to know that our sales staff exceeded your expectations. We look forward to the opportunity to serve you again!

July 07, 2023

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Very responsive to my car issue. Nice and respectful crew and helpful. Had me in their best interest. Thank you Lindsay, Dan , and Rosco. More

by michelesusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsay and Dan

Aug 10, 2023

Ira Subaru responded

Thank you for choosing Ira Subaru and for your kind words about our service staff! It was our pleasure to provide you with a great service experience. We also want to say thank you for acknowledging Lindsay, Dan, and Rosco for their professionalism and dedication. We appreciate your business and the Five-Star review! We hope to look forward to assisting you again.

June 29, 2023

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Rich from the sales team was patient, answered all of our questions, and did not perform any high leverage sales tactics so common at dealerships nowadays. He made the otherwise very stressful experience of More

by Dhmsk998
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem , Rich Metellus

Jul 13, 2023

Ira Subaru responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 29, 2023

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Employee Rating

Overall great experience. Charlie Lambropoulos was great to work with as our sales consultant. We were extremely satisfied with our purchase. More

by Bob G.
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Jean Pierre "JP" El Hachem , Charlie Lambropoulos

Jul 30, 2023

Ira Subaru responded

Hi Bob, Congratulations on your new car! Ira Subaru's top priority is to ensure that you are satisfied with our Sales department, and we are pleased to hear that we have succeeded in providing you with a great experience! It's also wonderful to know that Charlie Lambropoulos was able to assist you effectively. We appreciate your Five Star review and we anticipate the opportunity to assist you again in the future.

June 02, 2023

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Employee Rating

ATTENTION: PLEASE BE PREPARED TO WAIT MONTHS BEFORE GETTING A VEHICLE. IRA SUBARU DOESNT HAVE TITLES TO MORE THAN HALF THEIR "AVAILABLE" VEHICLES POSTED ON THEIR WEBSITE. THEIR CARS ARE OVERPRICED AND More

by Curtis Jackson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Jun 14, 2023

Ira Subaru responded

Curtis Jackson, Thank you for your review. Unfortunately, we could not find you in any of our vast records. If you used another name, please contact me. In regards to your assertion, we are required by law to only sell vehicles with titles in-house. Please contact me directly so that I can better understand your concern and I am sure I will be able to resolve it. My email is roscoerobinson@group1auto.com Roscoe Robinson General Manager

May 20, 2022

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Recently purchased a used vehicle from Ira Subaru. Hard to find a late model with under 4K miles. Marc Rowe in sales was very professional and kept me up to speed throughout the entire process. The ca More

by Jeepfan321
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Emilio Rodriguez, Jean Pierre "JP" El Hachem, Chris Shields , Jeff Lubas, Marc Rowe, Kim

May 23, 2022

Ira Subaru responded

Thank you for the review! We are very happy to hear that our team treated you well and was able to help you with your shopping experience. Enjoy your new vehicle and have a great day!

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