Absolutely terrible experience for the 2nd time!
! STAY AWAY! And to top it off they will not return my calls! Zero integrity! Do yourself a favor and drive right past the entrance of Bob Rohrman!!
! STAY AWAY! And to top it off they will not return my calls! Zero integrity! Do yourself a favor and drive right past the entrance of Bob Rohrman!!
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by TSCHAEFER290
Verified Customer
Verified Customer
Other Employees Tagged:
Savan, and waiting for a call from Kris...
Feb 25, 2022 -
Gurnee Volkswagen responded
We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.
I haven’t heard back from Ron regarding my tire warning
light that remains on
light that remains on
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by RLOVE63
Verified Customer
Verified Customer
Other Employees Tagged:
Kris Tuchinskiy, Jason Whitley
Mar 07, 2022 -
Gurnee Volkswagen responded
Thank you for bringing this to our attention. We apologize for the lack of communication and hope to resolve this issue as soon as possible. Thank you for reaching out!
Feb 19, 2022 -
Gurnee Volkswagen responded
Thank you for your review. We apologize for the lack of communication, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. Thank you for your time!
Feb 19, 2022 -
RLOVE63 responded
Thanks for the personal call. I look forward to handling this issue
Scheduled an appt for 8:20.
I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not g
I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not going to get the car done in a realistic reasonable amount of time!
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by DENAPLOLI17
Verified Customer
Verified Customer
Mar 03, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Feb 15, 2022 -
Gurnee Volkswagen responded
We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jason, Ron- the entire team there was great. Very
knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again.
knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again.
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by Mike
Verified Customer
Verified Customer
Other Employees Tagged:
Jason Whitley
Feb 11, 2022 -
Gurnee Volkswagen responded
Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback.
We look forward to sharing this fantastic five-star review with Jason, Ron, and our crew.
Congratulations on your new purchase, Mike!
Worst car buying experience ever....the salesman was good
but dealing with management in securing a final price was a terribly demeaning experience and downright hostile.
but dealing with management in securing a final price was a terribly demeaning experience and downright hostile.
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by SARABLEMKE
Verified Customer
Verified Customer
Other Employees Tagged:
Javier Rivera, Kris Tuchinskiy
Jan 20, 2022 -
Gurnee Volkswagen responded
Sara, I am so sorry your experience wasn't as you had hoped. Here, at Gurnee VW, we pride ourselves in providing the best level of customer service and it pains me to see that we missed the mark with you. I am aware of the issues you had when negotiating the final agreement and we addressed them with our staff, to make sure this kind of misunderstanding doesn't occur in the future. If you are willing to share additional details of your experience, please feel free to contact me directly.
Respectfully,
Kris Tuchinskiy
General Manager
Ron and everyone involved in the purchase of the for my
wife and I were great. The process was stress free from beginning to end, working to fit our budget and get us a few perks as well.
wife and I were great. The process was stress free from beginning to end, working to fit our budget and get us a few perks as well.
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by Greg mahlstedt
Other Employees Tagged:
Javier Rivera, Javier Rivera, Jason Whitley
Jan 11, 2022 -
Gurnee Volkswagen responded
Greg, we are very happy Ron provided you and your wife with such a positive experience! We sincerely value your business and look forward to your next visit.
Terrible experience buying a used vehicle. I understand
that with all that is going on right now there is going to be delays but service department takes forever to get things done. Had to wait one week fo
that with all that is going on right now there is going to be delays but service department takes forever to get things done. Had to wait one week for a engine diagnosis. Once I purchased a used car. After inspection of that vehicle they need to replace the shocks and again it took a little over another week to get that done. For some reason when I went to pick up the car to take home, it broke down at the dealership and I had to wait another three weeks to get some module replaced. Yeah so I went a whole month without a vehicle but It's cool though cause they put as gas as they could in my vehicle which half a tank
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by JOSEJMORALES88
Verified Customer
Verified Customer
Jan 25, 2022 -
Gurnee Volkswagen responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Jan 11, 2022 -
Gurnee Volkswagen responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
I got a good rate and the car I wanted. With minimal pain
suffered win win
suffered win win
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by brendonhoots
Jan 04, 2022 -
Gurnee Volkswagen responded
Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
Proactive, welcoming staff, willing to go the extra mile
to help a customer and give a great deal.
to help a customer and give a great deal.
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by romanejulian
Other Employees Tagged:
Brendan Keough
Dec 28, 2021 -
Gurnee Volkswagen responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.
Ron was very patient with us as we searched for the right
vehicle. He was able to show us a variety of cars and ensured we test drove all even into the night. As we went through the buying process, he was v
vehicle. He was able to show us a variety of cars and ensured we test drove all even into the night. As we went through the buying process, he was very helpful and answered all the questions that we had. Ron is very friendly and was great to work with.
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by VWGuy14
Other Employees Tagged:
Javier Rivera, Jason Whitley
Dec 31, 2021 -
Gurnee Volkswagen responded
Thank you for sharing your review! It's a pleasure to know that Ron, Jason and our team provided you with such excellent assistance. We hope to see you again!
Dec 18, 2021 -
Gurnee Volkswagen responded
Thank you for sharing your review! It's a pleasure to know that Ron, Jason and our team provided you with such excellent assistance. We hope to see you again!