Ron Monaco
Ron Monaco at Gurnee Volkswagen

Ron Monaco | Page 4

Sales Associate

Gurnee Volkswagen

6301 W Grand Ave
Gurnee, IL 60031

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95 Reviews
not yet
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95 Reviews

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95 Reviews of Ron Monaco

February 21, 2022

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Employee Rating

Absolutely terrible experience for the 2nd time! ! STAY AWAY! And to top it off they will not return my calls! Zero integrity! Do yourself a favor and drive right past the entrance of Bob Rohrman!! More

by TSCHAEFER290
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Savan, and waiting for a call from Kris...

Feb 25, 2022

Gurnee Volkswagen responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

February 18, 2022

Dealership Rating
Employee Rating

I haven’t heard back from Ron regarding my tire warning light that remains on More

by RLOVE63
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Kris Tuchinskiy, Jason Whitley

Mar 07, 2022

Gurnee Volkswagen responded

Thank you for bringing this to our attention. We apologize for the lack of communication and hope to resolve this issue as soon as possible. Thank you for reaching out!

Feb 19, 2022

Gurnee Volkswagen responded

Thank you for your review. We apologize for the lack of communication, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. Thank you for your time!

Feb 19, 2022

RLOVE63 responded

Thanks for the personal call. I look forward to handling this issue

February 14, 2022

Dealership Rating
Employee Rating

Scheduled an appt for 8:20. I got my car back at 10:45! How does it take 2.5 hours to do a simple oil change and then charge me $107? Do not have me set an appt if you are not g More

by DENAPLOLI17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 03, 2022

Gurnee Volkswagen responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Feb 15, 2022

Gurnee Volkswagen responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

February 11, 2022

Dealership Rating
Employee Rating

Jason, Ron- the entire team there was great. Very knowledgeable, awesome environment, and resources in place to get the job done well. Look forward to working with this team again. More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Whitley

Feb 11, 2022

Gurnee Volkswagen responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback. We look forward to sharing this fantastic five-star review with Jason, Ron, and our crew. Congratulations on your new purchase, Mike!

January 20, 2022

Dealership Rating
Employee Rating

Worst car buying experience ever....the salesman was good but dealing with management in securing a final price was a terribly demeaning experience and downright hostile. More

by SARABLEMKE
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Javier Rivera, Kris Tuchinskiy

Jan 20, 2022

Gurnee Volkswagen responded

Sara, I am so sorry your experience wasn't as you had hoped. Here, at Gurnee VW, we pride ourselves in providing the best level of customer service and it pains me to see that we missed the mark with you. I am aware of the issues you had when negotiating the final agreement and we addressed them with our staff, to make sure this kind of misunderstanding doesn't occur in the future. If you are willing to share additional details of your experience, please feel free to contact me directly. Respectfully, Kris Tuchinskiy General Manager

January 11, 2022

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Employee Rating

Ron and everyone involved in the purchase of the for my wife and I were great. The process was stress free from beginning to end, working to fit our budget and get us a few perks as well. More

by Greg mahlstedt
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Javier Rivera, Javier Rivera, Jason Whitley

Jan 11, 2022

Gurnee Volkswagen responded

Greg, we are very happy Ron provided you and your wife with such a positive experience! We sincerely value your business and look forward to your next visit.

January 08, 2022

Dealership Rating
Employee Rating

Terrible experience buying a used vehicle. I understand that with all that is going on right now there is going to be delays but service department takes forever to get things done. Had to wait one week fo More

by JOSEJMORALES88
Customer Service
Friendliness
Price
Recommend Dealer
No
Jan 25, 2022

Gurnee Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

Jan 11, 2022

Gurnee Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 04, 2022

Dealership Rating
Employee Rating

I got a good rate and the car I wanted. With minimal pain suffered win win More

by brendonhoots
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cristian Vega , Lupe Bolanos

Jan 04, 2022

Gurnee Volkswagen responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 28, 2021

Dealership Rating
Employee Rating

Proactive, welcoming staff, willing to go the extra mile to help a customer and give a great deal. More

by romanejulian
Customer Service
Price
Recommend Dealer
Yes

Other Employees Tagged: Brendan Keough

Dec 28, 2021

Gurnee Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman's Gurnee Volkswagen.

December 14, 2021

Dealership Rating
Employee Rating

Ron was very patient with us as we searched for the right vehicle. He was able to show us a variety of cars and ensured we test drove all even into the night. As we went through the buying process, he was v More

by VWGuy14
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Javier Rivera, Jason Whitley

Dec 31, 2021

Gurnee Volkswagen responded

Thank you for sharing your review! It's a pleasure to know that Ron, Jason and our team provided you with such excellent assistance. We hope to see you again!

Dec 18, 2021

Gurnee Volkswagen responded

Thank you for sharing your review! It's a pleasure to know that Ron, Jason and our team provided you with such excellent assistance. We hope to see you again!

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