Salesman was very nice guy!
! Thank you! We are enjoing the car. I hope you can fixing our ac soon.
! Thank you! We are enjoing the car. I hope you can fixing our ac soon.
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by BOGDANKALI
Verified Customer
Verified Customer
Jun 13, 2022 -
Gurnee Volkswagen responded
Thanks for sharing your thoughts about your experience with Bob Rohrman's Gurnee Volkswagen. We appreciate your business and hope to see you again soon!
Everyone that I have worked with from the salesman to the
service department have been awesome.
service department have been awesome.
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by Mouhcine66
Verified Customer
Verified Customer
Other Employees Tagged:
Amanda, Stephanie
May 30, 2022 -
Gurnee Volkswagen responded
It's great to hear that Ron, Amanda, and Stephanie were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!
Above and beyond service, quick buying process,
knowledgeable staff, and convenient location all play into my overall positive buying experience. Thank you Jerry, and team.
knowledgeable staff, and convenient location all play into my overall positive buying experience. Thank you Jerry, and team.
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by dan schlicht
Other Employees Tagged:
Jerry, Tricia
May 30, 2022 -
Gurnee Volkswagen responded
Dan, We are very happy to have provided you with such a positive experience! Ron, Jerry,Tricia, and our team sincerely value your business and look forward to your next visit.
The people at the dealership are all professional and
knowledgeable. It made the purchase of my new car that much easier.
knowledgeable. It made the purchase of my new car that much easier.
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by SMILEYROCK
Verified Customer
Verified Customer
Other Employees Tagged:
Don’t recall but I’m finance
May 26, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
They wouldn’t let us simply buy the car for the full
price listed !!! all we wanted to do was buy the car!!!!!! We were literally getting BULLIED into buying a paint protection thing? and a seat protect
price listed !!! all we wanted to do was buy the car!!!!!! We were literally getting BULLIED into buying a paint protection thing? and a seat protection thing, and a anti theft thing??? WE DONT WANT IT! It was a 4 hour ordeal NOT COUNTING the test drive and checking the car out. 4 hours of literally telling the guy that we just want to buy the car for full price. I want to give our sales guy credit because he was nice and he told us that it wasn’t his choice to try and sell us all of this, so this review goes out to the upper management! I also want to mention that my locks are broken HAHAH!!!! Like my car doesn’t lock! DO NOT COME TO THIS DEALER !
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by DNH1
Verified Customer
Verified Customer
May 12, 2022 -
Gurnee Volkswagen responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Friendly atmosphere, great people who care about the
service they provide, I am very pleased with my purchase
service they provide, I am very pleased with my purchase
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by TOMMYGUNTRUCKING
Verified Customer
Verified Customer
May 02, 2022 -
Gurnee Volkswagen responded
Here at Bob Rohrman's Gurnee Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!
Was able to get the vehicle I was looking for and it was
a very smooth transition. Everyone was very helpful when ever I had extra questions and helped get my apps for the new car set up on my phone. Very g
a very smooth transition. Everyone was very helpful when ever I had extra questions and helped get my apps for the new car set up on my phone. Very good people.
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by heartless616
Apr 19, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
All of my experiences at Gurnee Volkswagen have been very
pleasant, from purchasing my vehicle to having it serviced. The people are awesome and the service is great.
pleasant, from purchasing my vehicle to having it serviced. The people are awesome and the service is great.
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by ILUVDJEETER
Verified Customer
Verified Customer
Other Employees Tagged:
Gregg Domenico
Apr 11, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!
Loved the Service and sales and Junior was super nice and
helpful, the finance manager was also to the point and quick.
helpful, the finance manager was also to the point and quick.
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by MONIQUEPRUITT710
Verified Customer
Verified Customer
Other Employees Tagged:
Ron was amazing best sales guy ever super nice !
Mar 23, 2022 -
Gurnee Volkswagen responded
Monique, It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Bob Rohrman's Gurnee Volkswagen!
Ron, Yonder and team was very pleasant to work with.
The only person that wasn't was the financial person he talked down to us, treated us like we were trying to pull something over on him.
The only person that wasn't was the financial person he talked down to us, treated us like we were trying to pull something over on him.
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by charlie-becky
Other Employees Tagged:
Kevin Ngorn, Javier Rivera, Yunior Villaneda
Mar 21, 2022 -
Gurnee Volkswagen responded
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a positive experience, and we hope you enjoy your new vehicle!