Rodney koon

Clay Cooley Mitsibushi is a very average dealership - one that resists follow through with everything they promise and one that tried to increase the agreed upon price of the car in the finance department. " that resists follow through with everything they promise and one that tried to increase the agreed upon price of the car in the finance department. "MO", my saleslady, was very attentive and helpful in the purchase. Another bright spot in my experience was Rodney Koon, the General Manager. Even though his finance department was inexperienced with a "Substitution of Collateral", Mr. Koon agreed to take a chance on the SOC after I pleaded with him to accept my personal check for half the price of the vehicle. The finance department rep, Faisel, was especially rude, and deceptive. He was the one that "forgot" the agreed upon purchase of the vehicle; he "forgot" the amount of the insurance settlement to be applied to the purchase price of the vehicle; he "forgot" a rebate was to be applied to the vehicle, and had to be reminded of the amount I was paying for the car out of pocket. If I hadn't been vigilant about the numbers he was writing on the paperwork, I would have been cheated out of thousands of dollars. Another reason I give only 3 stars in this review is the failure of Clay Cooley Mitsibushi to complete the registration process of the car. I paid all registration fees, but Clay Cooley has yet to deliver the registration sticker, even after I brought this to the attention of the General Manager, Rodney Koon. He told me to contact his service department manager, Ket. Ket texted me they would apply the registration sticker the next time I came to the service department. I made an appointment for 8:00 Wednesday, October 15, 2025. When I arrived, the service department rep said they don't have anything to do with registration stickers - that responsiblity was the sales team's. He graciously assured me he or someone in sales would contact me, and even made the implication I could expect someone to deliver the sticker to me. No one has called. So I have been operating my vehicle illegally all due to Clay Cooley Mitsubishi's lack of commitment to excellent customer service.This is the second review I have submitted - at the request of Rodney Koon who was upset I didn't mention how he took the chance on the SOC, even though NMAC, my finance company, a major player in the car finance world, agreed to the SOC. Unfortunately, NMAC botched the process and delayed payment to Clay Cooley Mitsubishi. When Mr. Koon contacted me about my previous review of my experience, he expressed outrage that I didn't mention the "chance" he took with my car deal. He said that he had thoughts of cancelling the deal because of the delay from NMAC - even though I gave him a personal check in excess of $8000. My check cleared with no problem. I would expect that he would appreciate having a customer who could write an $8000 check with any qualms. Mr. Koon's threat of cancelling the deal is another example of how Clay Cooley Mitsubishi has their bottom line as their main concern, not the customer's interest. I also want to mention an issue I had with the "Family Promise" Clay Cooley so proudly advertises. That family promise assures the customer that if a key fob is lost, it would be replaced. What the dealership and the commercials fail to mention is that the dealership has to supply two keys. The administrator of the program advises the customer to contact the service department to start the process. When I called the service department, the representative gave me a very hard time about providing a replacement, stating the customer must have two keys to implement the replacement service. Well, Clay Cooley Mitsubishi very pointedly gave me only one key. It wasn't until I mentioned that I felt I was being treated as a "red-headed stepchild" did the rep agree to send a locksmith to make a replacement key - apparently after speaking with the General Manager, Rodney Koon. So, again, I give kudos to Rodney Koon for this. If you prize excellent customer service, beware of Clay Cooley Mitsubishi. More

by canterbeary Verified Customer Verified Customer

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I purchased a vehicle in June of this year and I still have not received my title or the new plates. Every time I call they have new employees. It must be xxxx to work there also. I don't know what else t have not received my title or the new plates. Every time I call they have new employees. It must be xxxx to work there also. I don't know what else to do. Do not buy vehicles from this place. More

by nowe25 Verified Customer Verified Customer

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I didn’t buy a car here so stop asking me about my experience because I will put negative review experience because I will put negative review More

by ruby_reyna Verified Customer Verified Customer

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Ky was great! The management team and Ky did everything to get me into my new vehicle. I am so happy with it and highly recommend them. The management team and Ky did everything to get me into my new vehicle. I am so happy with it and highly recommend them. More

by aishah.calloway11 Verified Customer Verified Customer

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They make me have trouble with the second key of my truck I have to called them many times to get it, very bad experience with them. I have to called them many times to get it, very bad experience with them. More

by elyvr77 Verified Customer Verified Customer

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It was great. They had great workers great cars. We liked all the help the we received They had great workers great cars. We liked all the help the we received More

by HSALCIDO2525 Verified Customer Verified Customer

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Clay Cooley was great got and good deal and everyone was very friendly Troy was a superstar very friendly Troy was a superstar More

by mrslick45 Verified Customer Verified Customer

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Steve my salesman was amazing. He listened to my needs and wants. Rodney in financing was great as well even after I came back to negotiate my final cost. He listened to my needs and wants. Rodney in financing was great as well even after I came back to negotiate my final cost. More

by nitarok Verified Customer Verified Customer

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I've been purchasing here since 2012 Scott & Daniel are awesome. Tha ks for the best experience as always. awesome. Tha ks for the best experience as always. More

by mssexxystarr Verified Customer Verified Customer

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Super fast process. Typically you spend hours at the dealership. The team got me out of my old vehicle and heading home with my new one in less than 2 hours. Typically you spend hours at the dealership. The team got me out of my old vehicle and heading home with my new one in less than 2 hours. More

by ds37 Verified Customer Verified Customer

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