Ket Demoranville
Ket Demoranville at Clay Cooley Mitsubishi

Ket Demoranville

Service Director

Clay Cooley Mitsubishi

1500 Interstate 20 Frontage Rd
Arlington, TX 76018

4.7
84 Reviews
4.7

84 Reviews

Write a Review

Dealership Experience

5 yrs, 3 mos

Industry Experience

15 yrs

Languages Spoken

English English

84 Reviews of Ket Demoranville

October 02, 2026

Dealership Rating
Employee Rating

I walked into dealership unsure if I was going to get the vehicle I wanted and they definitely got me what I wanted. Very kind people there and focused on the customer the whole time 100% Ask for Howard and More

by jennvas0623
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Markwald, Daniel Mindieta, Martin Hernandez, Javier Perez , Howard in Sales department not sure of all the others listed there

September 23, 2026

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Employee Rating

They were very eager to help and assist. Did their best to come up with solutions and overcome obstacles to get me into a brand new car. 🙂🙂🙂 More

by the_durl@yahoo.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2026

Clay Cooley Mitsubishi responded

Thank you so much for your kind words! It's our pleasure to go above and beyond to help our customers find their perfect vehicle. We're so glad we could overcome any obstacles and get you into a brand new car.

August 14, 2026

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The dealership personnel was kind was workable. They were open to negotiation to tailor to my needs. Im in Architecture field, really wanted to update their facilities to make the facilities exper More

by Chagens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kyle, Jodye, Ian

Aug 24, 2026

Clay Cooley Mitsubishi responded

Hello Chagens, we're glad to hear that your experience with the service team was kind and thank you for taking the time to write a review, we will pass your expressions of our facilities to our corporate team. We look forward to your next service visit...

August 04, 2026

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My experience with Clay Cooley Mitsubishi was pleasant and service was in a timely fashion. More

by none41
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2026

Clay Cooley Mitsubishi responded

Thank you so much for sharing your positive experience with us! We take pride in providing timely and top-notch service to our valued customers. We appreciate your support and hope to see you again soon at Clay Cooley Mitsubishi.

July 29, 2026

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Excellent service they made very good job. They cleaned my van. I was so thankful. More

by dmiqueo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 07, 2026

Clay Cooley Mitsubishi responded

Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our service and we were able to exceed your expectations.

July 10, 2026

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Employee Rating

The service drive engaged in bait-and-switch pricing. I was sent a 20% off "repair only" coupon via their official digital system. The service manager Ket flat-out refused to honor it on my $299.99 rear More

by ebradg2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rodney koon , Robert Sherman

Jul 12, 2026

Clay Cooley Mitsubishi responded

We apologize for any confusion or discrepancy in our pricing and will make sure to address this with our team. After looking at the history of your vehicle services at our service department, it appears the service team has made every effort of discounting and offering the lowest price each time. We do our best to stay competitive in pricing and send coupons to our customers. We will always invite our customers to take advantage of all the offers, however when a service special has already been discounted, any additional discount will not be applied on the same service invoice.

Jul 13, 2026

ebradg2 responded

You are trying to change the rules after the fact. Here is exactly why your excuse is completely false and will not hold up. 1. The Math Proves It Is Not a "Special" As I advised earlier, $299.99 is your standard everyday retail menu price for rear pads and rotor resurfacing in the DFW area. You did not mark the price down from $400 or $500 to give me a deal—you charged me your standard, full retail shop rate. Calling a regular retail price a "special" just to block a coupon is textbook deceptive advertising. 2. There Is No "No Double-Dipping" Fine Print Look at the exact coupon text you sent me: "20% off all repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26." My service on my brakes is a "repair" not maintenance. It does not say: "Valid only on regular-priced menu items." It does not say: "Cannot be combined with service specials." It only has one single restriction: it excludes maintenance services. Because you did not write any "sale item" exclusions into the fine print of the coupon you sent me, you cannot legally invent that rule at the cash register. Here is the coupon below that was sent via text to me your promotions/marketing sales team: Thursday, Jul 2- 4:26 PM (972) 456 9698 This is Clay Cooley Mitsubishi of Arlington Service, your vehicle currently has an open Recall on it. Please call or text 817-670-5058 to schedule an appointment or use the online scheduling link below. We are turning our Service Drive not on a Mitsubishi Service Center, but a Pre-Owned Super Center where we can work on all vehicles with Non-Warranty Work, Mitsubishi we can do warranty and non-warranty. Diesel Oil and Filter Change Special for all Products: $199.95 (Normally close to $300.00 at other locations) Additional Offer: 20% off repairs (up to $200.00 (does not include maintenance services, repairs only) Expires 07/31/26. This includes non-Mitsubishi vehicles as well. Online Scheduling Link: https://c.podium.co/ClayCooley/DmKokbGzjwMr7dn6 Reply back "A" to schedule, and we will reach out to you.

June 25, 2026

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Employee Rating

Fast and great service,oferte great offer,have the car on time when they say More

by 092371vmg@gmail.com
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 27, 2026

Clay Cooley Mitsubishi responded

Thank you for your positive review! Our team strives to provide fast and excellent service, along with great offers. We're glad we were able to deliver your car on time as promised. We appreciate your support and hope to see you again soon.

June 23, 2026

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I never thought in a million years I would be driving a Mitsubishi but this so far is the best experience I had in a while they don’t have nothing on swell Cadillac but hay they close match More

by mechellehumphrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2026

Clay Cooley Mitsubishi responded

We are beyond thrilled that we could change your perception of Mitsubishi and provide you with such an amazing experience. We take pride in delivering exceptional service and quality vehicles. Thank you for choosing us!

June 07, 2026

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Employee Rating

The dealership address the problem with my vehicle, describe the steps it would take to fix the problem. They also address some items that would need Attention in the future. They made the repairs and More

by rexdalethomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Javier Perez

Jun 08, 2026

Clay Cooley Mitsubishi responded

We are so happy to have been able to address and fix the problem with your vehicle, as well as taking care of future maintenance needs. We value your business and look forward to serving you again in the future! Thank you for trusting us with your vehicle.

June 06, 2026

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Employee Rating

The service manager and advisors are great! Daniel in the parts department has always been very helpful and knowledgeable as well. I've been taking my car here since 2019 when I bought it and I More

by AIRHEART.CRYSTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Mindieta , Ian, Robert in the service department

Jun 08, 2026

Clay Cooley Mitsubishi responded

Thank you for your kind words! We strive to provide excellent service and are thrilled to hear that you're satisfied with our team. We truly appreciate your loyalty and look forward to continuing to take care of your car in the future.

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