Roberto Quiroz | Page 11
Internet Sales Manager
Mercedes-Benz of West Covina
2010 E Garvey Ave S
West Covina, CA 91791
Languages Spoken
English
Spanish
113 Reviews
Write a Review113 Reviews of Roberto Quiroz
August 06, 2023
I went to the store for annual car maintenance on August 5th. My adviser Matthew Wang and all the reception staff were very nice, and the whole process was smooth and pleasant. I would love to continue goin 5th. My adviser Matthew Wang and all the reception staff were very nice, and the whole process was smooth and pleasant. I would love to continue going to this place next year for my annual car maintenance. More
Other Employees Tagged: Jason Paez , Emmanuel Aguilar, Todd Kazariane, Denise Kerum, William Khzam, Sally Lao, Shawn Li
August 01, 2023
Demitra the service specialist was wonderful. She always call and let me know what was going on with my car she was wonderful thank you Dimitra She always call and let me know what was going on with my car she was wonderful thank you Dimitra More
Other Employees Tagged: Emmanuel Aguilar, Denise Kerum, Shawn Li
August 01, 2023
Customer service for me was number one! Everyone made the process easy and understandable. Any concerns were heard and positively/promptly addressed. Special thanks to Ray Fini, Roberto Ort Everyone made the process easy and understandable. Any concerns were heard and positively/promptly addressed. Special thanks to Ray Fini, Roberto Ortiz and Cong Lin. More
Other Employees Tagged: Ray Fini and Cong Lin
July 30, 2023
Great great great great great great great great great great great great great great great great great great great great great More
Other Employees Tagged: Jason Paez , Emmanuel Aguilar, Todd Kazariane, Denise Kerum, William Khzam, Sally Lao, Shawn Li
July 30, 2023
Roberto worked hard to make us a deal. We were surprised to find out he was able to get us further discount and extra perks. We highly recommend him, he is honest and straightforward, whi We were surprised to find out he was able to get us further discount and extra perks. We highly recommend him, he is honest and straightforward, which we appreciated More
Other Employees Tagged: Cong Lin, Ray Fini
July 30, 2023
Excellent customer service, communication and very prompt. Juan did a great job and made sure listen to my problems. prompt. Juan did a great job and made sure listen to my problems. More
Other Employees Tagged: Jason Paez , Emmanuel Aguilar, Todd Kazariane
July 28, 2023
Don’t recommend buying a used vehicle here bought a $80,00 car been in the shop for two months came out for a week only to go back and get a new transmission Sold the car saying it was a great car $80,00 car been in the shop for two months came out for a week only to go back and get a new transmission Sold the car saying it was a great car We haggle over the payment Only to find out not even have driven the car reason it in the shop now we find out to lower the car payment they didn’t charge registration fee not only making almost a $1000 payment a month for that was a problem that they know nothing about Now a $900.00 registration fee next month Very shady don’t sell a car you know nothing about and just pass it on to the manufacturer car dealer All they where interested in is moving a car and getting rid of it But where sure fast to take my money Don’t buy a used car that they don’t manufacture I was thinking of buying a car from this dealership not anymore The only person that was great was the sales rep Other then that I would not buy a car use car that they don’t manufacture Worst experience ever and car is still in the shop but now in the manufacture shop More
Other Employees Tagged: Jason Paez , Todd Kazariane
July 26, 2023
Sales team and finance are thieves. I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literal I had no idea what I purchased for a key replacement until I finally asked the right person. It had almost expired and the finance department literally kicked me out of his office while I was asking questions he told me he had an actual customer to take care of.worst experience of my life. The service department was very helpful and courteous. Chad was very knowledgeable and helpful. More
Other Employees Tagged: Emmanuel Aguilar, Todd Kazariane, Denise Kerum, William Khzam, Sally Lao, Shawn Li, Finance zero stars
July 26, 2023
I got the opportunity to work with Roberto and the overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely hap overall experience was great. Roberto work with me to ensure the car I was getting was properly taken care of and I left the dealership extremely happy! Roberto helped me get some corrections made and worked with the service team to get it done properly and made sure all the details were handled for me. More
Other Employees Tagged: I'm unsure of the last name but Junior was very helpful with making some corrections and walked through the entire car with me.
July 23, 2023
Service consultant is always act busy, never return called . Seems she is the only person that is busy on her job called . Seems she is the only person that is busy on her job More
Other Employees Tagged: Jason Paez , Emmanuel Aguilar, Todd Kazariane, Denise Kerum, William Khzam, Sally Lao, Shawn Li

