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Roberto Perez

Overview Reviews (112) Inventory (410)

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Roberto Perez

Roberto Perez | Page 7

Finance Manager - Fall River store

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

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4.4

112 Reviews

Overview Reviews (112) Inventory (410)

Dealership Experience

8 yrs

Industry Experience

8 yrs

Specialties & Trainings

Ford Master Certified Sales Consultant

4.4

112 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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112 Reviews of Roberto Perez

May 17, 2023

Dealership Rating

Employee Rating

They take care of us the customer at all times. From sales to service one call does it all thank you 👍 purchased F250 From sales to service one call does it all thank you 👍 purchased F250 More

by thecamarafamily

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Joe Ribeiro, Bryce Sewall, Kim Duarte, Brian Santos , Ashley Couto, David Shea

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May 31, 2023 -

Empire Ford Inc. responded

Dear thecamarafamily, Congratulations on the purchase of your F250! Thank you for the 5-star review. We truly appreciate your business!

May 17, 2023

Dealership Rating

Employee Rating

I love the attention that was given me regarding what my preferences were. I also appreciated that no one tried to bully me into buying a vehicle. preferences were. I also appreciated that no one tried to bully me into buying a vehicle. More

by chergundersen

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Josue Carchipuendo

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May 31, 2023 -

Empire Ford Inc. responded

Dear cherfundersen, We try to find the vehicle that just right for our customers. We're so happy to hear that our staff gave you the attention you needed without making you feel pressured to buy. Thank you for your business.

April 22, 2023

Dealership Rating

Employee Rating

I worked with Juan and Kevin Bancroft as well as Roberto on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car on the purchase of my new car.Everyone was great to work with. I highly recommend giving them a chance if you are in the market for a new or used car. More

by Jebbuilding

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft , Juan Bautista-Rodriguez, David Pacheco

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May 09, 2023 -

Empire Ford Inc. responded

Dear Jebbuilding, Thank you so much for the wonderful feedback regarding your experience with Empire Ford, especially Juan and Kevin. Thank you for your business!

April 14, 2023

Dealership Rating

Employee Rating

While their website pricing was a bit misleading, once there we received excellent service and we were able to negotiate a fair price for our vehicle. Juan, our sales rep was a pleasure to work with and w there we received excellent service and we were able to negotiate a fair price for our vehicle. Juan, our sales rep was a pleasure to work with and we would do business with him again. More

by mrssarahrose

Verified Customer

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Juan Bautista-Rodriguez

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Apr 18, 2023 -

Empire Ford Inc. responded

Dear mrssarahrose, Thank you for purchasing your vehicle from Empire Ford! We're happy to hear that Juan was "a pleasure to work with" and that you received a "fair price." We appreciate you sharing your experience.

March 19, 2023

Dealership Rating

Employee Rating

They were able to work with me to come to an agreement for my truck for my truck More

by Jay

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Pereira, Bryce Sewall, Tyler Torres

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Mar 23, 2023 -

Empire Ford Inc. responded

Dear Jay, First of all, congratulations on the purchase of your truck. Thanks so much for taking the time to leave a review. We appreciate you choosing Empire Ford and we appreciate your business.

March 18, 2023

Dealership Rating

Employee Rating

The dealership was very considerate about my wife and I traveling a long distance to do business with them. They offered us a good deal on our new truck and we are very pleased with it. traveling a long distance to do business with them. They offered us a good deal on our new truck and we are very pleased with it. More

by paullaflamme92659

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Robert McMahon

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Mar 23, 2023 -

Empire Ford Inc. responded

Dear paullaflamme92659, We appreciate you travels a long distance to purchase your new truck from Empire Ford and we're so happy that you were pleased with the service you received. Congratulations on your new purchase!

March 16, 2023

Dealership Rating

Employee Rating

Great dealership! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! ! The people are friendly and knowledgeable. They were so easy to work with on our recent vehicle purchase. Highly recommend Empire Ford! More

by missiejtp

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira, Tyler Torres

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Mar 23, 2023 -

Empire Ford Inc. responded

Dear missiejtp, Thank you so much for your review! We're so pleased to hear that our staff was "friendly and knowledgeable" and "easy to work with! Congratulations on you new vehicle purchase!

March 14, 2023

Dealership Rating

Employee Rating

One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empire Ford from John and Kevin in the sales department, the service department ,parts department and finance department could not have been easier to work with, Professional knowledgeable, and will always answer your call day nights or weekends. One of the last old school dealership around today. I would recommend to anybody looking for a new or used vehicle to check out Empire Ford before buying anywhere else.5 Stars More

by tugboat49

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres, Martin Smith , Ed Bryden, David Pacheco, Lauren Richards, John Silva

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Mar 16, 2023 -

Empire Ford Inc. responded

Dear tugboat49, We are thrilled to hear how pleased you were with your experience here at Empire Ford! Thank you for sharing your comments about "great communication, no gimmicks or games" and that you were pleased with our sales, service, parts & finance departments! We appreciate your feedback. :)

March 04, 2023

Dealership Rating

Employee Rating

What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More

by brianknight1968

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Kevin Bancroft , John Silva

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Mar 07, 2023 -

Empire Ford Inc. responded

Dear brianknight1968, Thank you for the awesome review and for taking the time to share your experience. We're so glad you were treated like family and we thank you for the recommendation! Safe Travels!

March 03, 2023

Dealership Rating

Employee Rating

Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade in for 300$ after putting it down as a 1200 trade in and basically left me with nothing but a 300$ check and I have 4 babies . Horrible absolutely wouldn’t with this situation on anyone. Not even an apology was givin to me. Everyone turned a blind eye !!! More

by nicolegotit77

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Other Employees Tagged: David Shea, John Silva

Report | Print

Mar 07, 2023 -

Empire Ford Inc. responded

Dear Ashley, Unfortunately, due to a conversation you had with the bank regarding your employment, your loan was not approved. This situation was out of our control. We offered to put you in a different vehicle but you declined. We are sorry for the inconvenience this has caused you.

Mar 08, 2023 -

nicolegotit77 responded

I declined because I’m not going to pay for a mini van quest for 5 years if I’m not satisfied completly with the purchase. You can’t just give me a nice car and then put me in a mini van that’s not how that works. You work for the city. The costumers satisfaction is definatly a goal in purchasing a car .. not just a sale. That’s how you guys presented it to me as. “ WELL ITS JUST A CAR AND A CAR IS A CAR” . Like if YOUR the one paying for it monthly . Absolutely not. You shouldn’t have put me in a vehicle that wasn’t registered anyway. At the end. YOUR WRONG . If I would have gotten hit by another driver and possibly died and the vehicle was totaled, your dealership would be paying the absolute total of it. Because it was still under the dealerships name . Stop trying to make it seem like I declined a good deal when it wasn’t. It was to cover yourself to say “ well we tried and you denied “ stop the act. I can actually persue a lawsuit for emotional distress and negligent actions that you all caused me.. I lost a lot of opportunity’s and days for work when you sold my vehicle and took me out of one .

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