Roberto Perez

Everyone I dealt with was fair and professional, rare these days in New car dealerships. these days in New car dealerships. More

by tommullins1 Verified Customer Verified Customer

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Nov 14: I worked with a 19 year old member of a liquidation team from North Carolina contracted with the dealership named Dillon to trade-in my vehicle. Dillon was helpful. I struck a deal with... liquidation team from North Carolina contracted with the dealership named Dillon to trade-in my vehicle. Dillon was helpful. I struck a deal with...someone. I really only worked with Dillon for the deal. Nov 15: I emailed required paperwork to finance department for registration. Nov 19: I received response from finance that all I need to do is insure the vehicle and come in and sign off on a duplicate title (out of state title transfer). I contact my insurance agency and I'm all set. I respond to finance by email saying my insurance agency is waiting for the dealership to contact them as the dealer is part of the DRIVE program. Nov 20: I come in and sign a form and am told "okay it'll just be a few days." All has been okay up to this point. I know registration can be tedious with an out of state transfer. That's all understandable. November 23: I called the dealership to ask for an update and am told "The finance manager is in his office now and he's not with a customer. He will be able to call you in about 15 minutes." I received no call back. November 27: I called the dealership to ask for an update. I spoke with Kevin the sales manager who said there's no notes in my file other than "processing" and that someone should be calling me after Thanksgiving. Kevin was understanding that all I wanted was an update/communication. December 2: I call the dealership again and am connected to a sales person who then transferred me to finance with no answer. I call back again, frustrated, and was graciously told "I'm going to put you on hold and physically find a person to talk to you" (thank you, whoever you are). She finds me the finance manager who tells me "all we are waiting on is for you to insure the vehicle so we can register it." I insured the vehicle 13 days prior and notified them of such and that my insurer is waiting on their end. "Oh we will contact them right away then and when I have plates in my hand, you can come pick it up." What happened the last two weeks? I did my due diligence. The dealership did not do theirs. Dec 4th: I call to seek information. I speak Tyler who said that all I need to do is come with the new title and that they will get it registered today. At this point, I'm afraid to ask how long this has been available for me to sign. So, I drove in and signed it. December 4th, at 3:11pm I'm asked to review the dealershipship by text message. ALMOST 3 WEEKS IN AND I STILL DO NOT HAVE POSESSION OF THE VEHICLE I WILL BE MAKING A FIRST PAYMENT ON. I'm grateful for Dillon from North Carolina who worked with me but he doesn't even work with your dealership. If I ever wanted to purchase a vehicle here again, he's not going to be there. I don't know who my sales person is despite how many times they ask me when I call. I worked with Dillon. He went into an office to talk to the salesman and came back to talk to me. Then back to the office, then back out to me. Then someone from the dealership comes out with an offer letter. I assume that's who my salesman was. I'm grateful for the ladies who answer the phone. I was the frustrated customer that they had to speak with and they were all gracious and understanding. All I wanted was clear communication. It didn't matter how long the deal took, I just wanted someone to tell me what was happening. It's been 20 days since I walked into the dealership and signed a deal. More

by michaelseanmahoney1 Verified Customer Verified Customer

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When I sat down to to sign the financing documents the agreed upon month payment between myself and the salesperson was very different. I was very clear up front to the salesman and the sales manager that agreed upon month payment between myself and the salesperson was very different. I was very clear up front to the salesman and the sales manager that I would not agree to purchase the vehicle if the payment was even 1 dollar over $900. When I sat yo sign the payment was in the mid 900's. I got up to leave and of course the manager came in and fixed it. It may seem to them like it's not a big deal but I spent many hours there in the morning and I eventually left because the payment wasn't where I needed it to be. I told them I would just purchase the new truck at a later date when the numbers worked. I got a call from the sales manager about an hour later that he was able to make some changes to the deal and it would now be $900 per month. They then asked me to come in about 4 hours later to sign so they could get the truck ready. I did come back at that time and that is when I sat with finance and was shown the payment in the mid 900's. It was as i said eventually changed back to 900 per month but I definitely wasn't happy having to again address the payment. Also almost 3 weeks after I purchased the truck the bank that held the note on the truck I traded in contacted me telling me that they would be putting a late payment on my credit if the loan was not paid off in the next 3 business days. I had to go to the dealer and look into what happened. Also the bank had contacted them a week before Nov 15th and was told the payment would be overnighter to them that day. It wasn't. They finally received it Nov 22nd, it was sent on Niv 21st. I have purchased all of my business trucks at this location with the previous ownership and NEVER had any if theses type of finance issues. More

by DETERA Verified Customer Verified Customer

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Josh, our salesman was geniune and caring. He made a difference for us. We purchased 2 cars in two weeks with him. He made a difference for us. We purchased 2 cars in two weeks with him. More

by CYNNING Verified Customer Verified Customer

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Kevin Bancroft and Roberto Perez worked hard to deliver in a timely manor to accommodate my schedule . Much appreciated Thanks in a timely manor to accommodate my schedule . Much appreciated Thanks More

by tonymazzella Verified Customer Verified Customer

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Only dealership that went out of their way to find me the vehicle I wanted and newer than expected. Marvin was no pushy at all. Highly would recommend Empire Ford of Fall River. And Kevin thank you for finis vehicle I wanted and newer than expected. Marvin was no pushy at all. Highly would recommend Empire Ford of Fall River. And Kevin thank you for finishing the sale on day of pick up. More

by D76221 Verified Customer Verified Customer

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Kevin was just amazing! Real gentleman that knows his stuff and truly wants to help. Real gentleman that knows his stuff and truly wants to help. More

by trayped Verified Customer Verified Customer

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The dealership has a variety of used cars and of course large selection of new ford products. 2 issues off the bat #1) used cars are marked up $3000 dollars for down-payment or trade in. (But says in fine large selection of new ford products. 2 issues off the bat #1) used cars are marked up $3000 dollars for down-payment or trade in. (But says in fine print) #2) theres a $895 payment for documentation fee (which only states $695 also in fine print) . So right from start thats $3895 dollars added on to advertised price. So a real good deal is really just regular price. Also 1 other thing is i was told it had 2 sets of keys (fob) but after i received vehicle there was only one set . Hopefully they will program key fob for free that im buying on my own for $60 . Also im supposed to get voucher for 2 oil changes from when i brought up the up charge on doc fee . Ill see when i have to go by and get the inspection sticker done. More

by smauretti2000 Verified Customer Verified Customer

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My experience was fantastic. Rob ,my salesman was fantastic. My deal went smoothly . They treated me great. Rob ,my salesman was fantastic. My deal went smoothly . They treated me great. More

by mlizotte0 Verified Customer Verified Customer

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They need to learn to return calls especially when you buy a new vehicle instead of making someone call over and over buy a new vehicle instead of making someone call over and over More

by Bobc53 Verified Customer Verified Customer

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