Roberto Perez | Page 11

Excellent! The people and managers were nice! Dealing with the dealership was great, more than what I expected! I would definitely work with them again. with the dealership was great, more than what I expected! I would definitely work with them again. More

by Feliciofranco Verified Customer Verified Customer

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Not professional, was lied to and given run around. Was told vehicle was checked out and never was. If I'm paying a chunk of money for a used 2017 vehicle then I kind of expect it to be in decent shape and told vehicle was checked out and never was. If I'm paying a chunk of money for a used 2017 vehicle then I kind of expect it to be in decent shape and not body wise! Didn't like the experience at all with them. More

by Disappointed Verified Customer Verified Customer

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The staff were very professional and friendly. They kept me apprised on the status of my new f150.....Kevin even took a video of my new f150 as it rolled off the ramp truck. Greatest staff.....made my purc me apprised on the status of my new f150.....Kevin even took a video of my new f150 as it rolled off the ramp truck. Greatest staff.....made my purchase so seamless. Great job to all!!!! Keep up the excellent customer service! More

by jbeez6 Verified Customer Verified Customer

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Great customer service. Very friendly sales men. Second truck i bought from them. Will buy another one again.Thank you for the new truck. Love it. truck i bought from them. Will buy another one again.Thank you for the new truck. Love it. More

by RAYC427 Verified Customer Verified Customer

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They were very friendly. Roberto Perez was very knowledgeable and friendly.he made u feel comfortable.the dealer ship over all great bunch guys.and good hours knowledgeable and friendly.he made u feel comfortable.the dealer ship over all great bunch guys.and good hours More

by LEEG636 Verified Customer Verified Customer

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I don’t want to write. This is why I don’t usually do these. Just let me answer what I want to. This made the experience less comfortable these. Just let me answer what I want to. This made the experience less comfortable More

by vicdor45 Verified Customer Verified Customer

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Listening to customers needs and Communication was not a strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great strong suit for Mr. Perez .. The manager Kevin was great and easier to deal with he was great More

by noeltiff31 Verified Customer Verified Customer

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I will never recommend Empire to anyone. They wasted my mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to N mother’s time, the salesman was rude and ended up having a confrontation in the lot. My mother found a new ford ranger she liked. She spoke to Nick and made an appointment to meet with him. We understand that the deal couldn’t be made over the phone because they would need to value the trade. Upon arriving to the dealership we were turned over to Roberto with the explanation that Nick only does internet sales. empire does not record any info as we had to start the deal over again. Roberto was straight up rude to my mother. She was told she had bad credit and that they wouldn’t give her enough to pay off her trade. We weren’t able to see the truck that she wanted as it was somewhere else. They took my moms keys for the trade with in 10 minutes of the start of the deal. Roberto tried sticking my mother in a base model ranger. He was telling her that that there was no reason to look at the truck she wanted and she couldn’t afford it. She didn’t want the truck and he kept pushing it. I did not like how she was being treated so I decided to end the deal. Roberto squared off with Me in the parking lot. He got in my face (during Covid19) and asked me if I was a bank. I demanded the they give the keys back to mothers car. He tried stalling. I demanded the keys from the manager at the desk who informed me he didn’t have them. The manager who’s name I did not get told my mother the complete opposite of Roberto to save the deal. We instead decided to cut our loses and go elsewhere. We went to another ford dealer and my mother bought a 2020 Ford ranger Xlt with additional features not on the one at empire. They gave her enough for her trade to pay it off. They treated her with respect saved the day. More

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Great all around service thankyou for your time and when I went back to pick up the paperwork it was readily available nice and I appreciated that I went back to pick up the paperwork it was readily available nice and I appreciated that More

by SAGOMEZ62 Verified Customer Verified Customer

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Absolute worst experience I’ve ever had with a dealer. There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered whil There is no communication and once they make the sale they don’t care at all about you and will let you drive a vehicle for a month unregistered while giving you the run around. More

by Stevenv579 Verified Customer Verified Customer

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