Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
57 Reviews

Dealership Experience

3 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

57 Reviews

Write a Review

57 Reviews of Roberto Hernandez

June 21, 2025

Dealership Rating
Employee Rating

Thank you for repairing my cars. Everybody does great work you provide a wonderful level of service. More

by FISHING200015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 21, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

June 20, 2025

Dealership Rating
Employee Rating

Always a steller service experience with Gordie Boucher West Allis. The service maintenance was done very professionally. My service advisor Dawn Kelly kept me informed and made me feel and my vehicle were More

by Dale L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Roy Reger

Jun 20, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

June 11, 2025

Dealership Rating
Employee Rating

Thorough repair of my Black Label Aviator. There was a module communication issue from a factory update. Although they had to bring it back to correct the issue, they made it right and fix More

by SCOTT_H35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

June 11, 2025

Dealership Rating
Employee Rating

Like the pick up service. I don’t have to run to the dealership and can stay home. Very convenient. More

by JOANBORZY
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Roy Reger Service Manager 414-327-6000

June 08, 2025

Dealership Rating
Employee Rating

The service manager was very friendly and explained everything that would be done during my appointment. I was very impressed with the fact that they take photos upon arrival to document the appearance More

by KellyG73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 08, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Lincoln of West Allis. Roy Reger Service Manager 414-327-6000

June 02, 2025

Dealership Rating
Employee Rating

They did everything they said they would in a timely and professional manner.. I would recommend them. More

by Charles Konkol
Recommend Dealer
Yes
Jun 02, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

June 02, 2025

Dealership Rating
Employee Rating

I was satisfied with the service I received from you and your team I like the service system with video More

by Foxthebarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Gordie Boucher Lincoln of West Allis responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Lincoln of West Allis, we look forward to having you as a valued customer for many years to come! Roy Reger Service Manager 414-327-6000

May 30, 2025

Dealership Rating
Employee Rating

The staff is very professional and keep you informed about your vehicle. They do not pressure you to get things done that are not necessary.Thanks for the great service. More

by CLLN_HNRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Miller, Dawn Kelly

May 30, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

May 24, 2025

Dealership Rating
Employee Rating

I've been dealing with Gordie Boucher for the last 17 years. Lots of different vehicles the service department. Does excellent work in a timely fashion More

by Roadking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dawn Kelly, Brian Mattison

May 24, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

May 22, 2025

Dealership Rating
Employee Rating

Very accommodating and communicative. i would recommend Gordie Boucher to anyone who needs to service their Lincoln. More

by Lisa E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

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