Robert Sparks | Page 6

Great customer service and great service fixing my relay for the ac unit in the car for the ac unit in the car More

by cmbpaloalto Verified Customer Verified Customer

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Customer service was good. My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitti My issue is with the wait time. I was told I would finish my oil change in an hour but 3 hours later, I had to go inquire as to why I was still sitting there waiting. I was then told that my filter was coming from another dealership and it hadn't arrived yet. If that was the case, just be mindful of our time as well. Come explain that to me. Don't have me sitting thinking my car is being worked on and it's just sitting in the air More

by IDISCY Verified Customer Verified Customer

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l brought in our 2024 EV9 for several dealer installed software updates and minor maintenance this spring. we were given a loaner over the weekend due to the additional time needed. we will be scheduling software updates and minor maintenance this spring. we were given a loaner over the weekend due to the additional time needed. we will be scheduling for the 8K mile checkup and maintenance protocol along with a complimentary state inspection. More

by Fred Martin Verified Customer Verified Customer

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TJ and Kyle made the whole experience wonderful. We are thankful that we had them as a team for our expensive purchase. We are thankful that we had them as a team for our expensive purchase. More

by archangelmai Verified Customer Verified Customer

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The service was fast and they looked over my car to make sure I didn't need any other services. I trust them to tell me what I need because they never add on unnecessary repairs. They even made a video of sure I didn't need any other services. I trust them to tell me what I need because they never add on unnecessary repairs. They even made a video of checking my car. More

by shadowcat85 Verified Customer Verified Customer

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Oh boy a word minimum that’s awesome. They were fast, reasonably priced, efficient and courteous. They were fast, reasonably priced, efficient and courteous. More

by JRPRUDLICK Verified Customer Verified Customer

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Great service, great people and the only thing I'll add is your best bet is to be ready to leave your vehicle with them. Times are thin with people working in the garages everywhere, but they get it handle is your best bet is to be ready to leave your vehicle with them. Times are thin with people working in the garages everywhere, but they get it handled. I was able to leave my vehicle with them, and they were supportive of having it their for a few days until I could retrieve, and for that I am grateful. A+ to their team managing it all right now. More

by nickadema07 Verified Customer Verified Customer

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Very efficient and hospitable waiting time wasn’t long my service was done in no time my service was done in no time More

by Denise Verified Customer Verified Customer

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Rob Rocks, in and out very quickly. In for service and an oil change. Service department is great at this location. In for service and an oil change. Service department is great at this location. More

by MIKIEHYMANN1 Verified Customer Verified Customer

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Disappointing Service Experience at Southern GMC I had a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service repre a very frustrating experience with Southern GMC’s service department. From the start, communication was lacking. I was contacted by the Service representative a month prior to my appointment that the parts for the recall on my pickup were in and I could come up to have them installed. I made the appointment at the time with the Service rep a month out because I live over 2 hours away and I would be staying in a hotel in the area overnight in order to make my appointment in the early morning. On the morning of the appointment I brought my vehicle in expecting the recall update and 2 other services I included in my appointment when I booked with the representative, I ended up waiting far longer than anticipated with no updates from the staff. My appointment was at 9:00. I attempted to follow up multiple times just to get an update about the status of my vehicle and no one answer the phone or return my messages. I finally had to take an Uber across town to the dealership and at 4:00pm I found that my vehicle had not been serviced. To make matters worse, I was told that the parts needed for the repair were not even in stock. Which I was told over a month ago that they had the part for my specifically which was the reason I made the appointment in the first place. This resulted in even more delays, and no one reached out to let me know what was going on—I was left completely in the dark. Overall, the long wait times, poor communication, and lack of preparation made this a disappointing and stressful experience. I expected a much higher level of professionalism and customer care from a dealership service center. I traveled from a far distance when I purchased my truck from this dealership 3 years ago. It is disappointing and unacceptable. More

by BEJAI227 Verified Customer Verified Customer

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