Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
106 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

27 yrs, 4 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

106 Reviews

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106 Reviews of Robert Czaplicki

July 03, 2025

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Service was prompt and thorough. All information was communicated well. Waiting area was comfortable and all personnel was friendly. More

by auric.quinoa-2x
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 02, 2025

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Great service and service personnel were very responsive. Appreciate the valet service also and the personal who picked up the car was very professional. More

by rreynolds
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Recommend Dealer
Yes
Jul 03, 2025

BMW of Ocala responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and that you appreciated the valet service. We'll be sure to share your feedback with the staff, especially the valet who picked up your car. We look forward to serving you again in the future!

May 30, 2025

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Danielle did a great job explaining the different vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and frie More

by Ted E.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 02, 2025

BMW of Ocala responded

Thank you for the kind words! We're so glad to hear that Danielle provided you with a great experience and helped explain the different vehicles clearly. We’re also happy to know that the rest of our team made a positive impression as well. Providing knowledgeable and friendly service is what we strive for, and your feedback truly means a lot. We hope to see you again soon!

May 24, 2025

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BMW of Ocala ALWAYS goes above and beyond my expectations. I’ve never dealt with a car company like yours. More

by traci.mcdavitt
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Recommend Dealer
Yes
May 27, 2025

BMW of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with BMW of Ocala continues to exceed your expectations. It means a lot to us to know we stand out, and we truly appreciate your loyalty and support. We look forward to serving you again soon!

March 25, 2025

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I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an More

by ushkos
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Recommend Dealer
No
Mar 26, 2025

BMW of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager Robb Cole will reach out to you to work towards a resolution of your concerns.

February 19, 2025

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Best Service expert I ever had, gets things done and uses his expertise to gauartee satisfaction with repairs. As for the Dealership the Management must be trying to discourage sales and service, at everytim More

by Gary
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Sheik Bakhsh

Feb 20, 2025

BMW of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager will reach out to you to work towards a resolution of your concerns. If we happen to miss you, please reach out at 352-861-0234 or rcole@gettel.com.

Feb 20, 2025

Gary responded

No one ever tried to reach out to me, I guess they're drinking coffee and inventoring the crackers and peanuts in the Customer lounge rather than wasting time selling and repairing BMW's.

January 16, 2025

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Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! More

by mbenson14
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 16, 2025

BMW of Ocala responded

We're thrilled to hear that every visit has been a pleasant experience for you. Our team works hard to provide great service, and it's wonderful to know that their efforts are appreciated. We look forward to welcoming you back soon!

August 29, 2024

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve More

by Alicia & Mike
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you for such a fantastic review! We’re thrilled to hear that your experience at our BMW center exceeded your expectations. It’s wonderful to know that from the moment you walked in to the detailed inspection video, every aspect of our service made a positive impression. We’re especially pleased that Wheatley and our team contributed to making your visit memorable. We can’t wait to welcome you back and appreciate you sharing your experience with friends. If you need anything in the meantime, feel free to reach out!

August 23, 2024

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Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. More

by PR
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth experience from start to finish. Providing timely updates and ensuring a seamless process is important to us, so it's great to know we hit the mark. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again!

August 20, 2024

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Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. More

by Jerrywmadden
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Aug 21, 2024

BMW of Ocala responded

Thank you for your feedback! We're delighted to hear that you enjoyed our waiting area and the variety of snacks we offer. It's great to know that our service tech was able to assist you effectively with your issue. We look forward to welcoming you back for any future needs!

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