Robert Czaplicki
Robert Czaplicki at BMW of Ocala

Robert Czaplicki

Assistant Service Manager

BMW of Ocala

5145 SW College Rd.
Ocala, FL 34474

Contact Me
5.0
105 Reviews

Dealership Experience

8 yrs, 9 mos

Industry Experience

27 yrs, 4 mos

Specialties & Trainings

Ford and Chrylser certified tech for 20 years.

5.0

105 Reviews

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105 Reviews of Robert Czaplicki

July 03, 2025

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Service was prompt and thorough. All information was communicated well. Waiting area was comfortable and all personnel was friendly. More

by auric.quinoa-2x
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jul 08, 2025

BMW of Ocala responded

Thank you so much for your kind review! We're glad to hear that you had a positive experience with our service and team. It's great to know that the communication, comfort, and friendliness met your expectations. We appreciate your feedback and look forward to serving you again!

July 02, 2025

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Great service and service personnel were very responsive. Appreciate the valet service also and the personal who picked up the car was very professional. More

by rreynolds
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Service Communication
Recommend Dealer
Yes
Jul 03, 2025

BMW of Ocala responded

Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and that you appreciated the valet service. We'll be sure to share your feedback with the staff, especially the valet who picked up your car. We look forward to serving you again in the future!

May 30, 2025

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Danielle did a great job explaining the different vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and frie More

by Ted E.
Sales Price Transparency
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Finance Experience
Recommend Dealer
Yes
Jun 02, 2025

BMW of Ocala responded

Thank you for the kind words! We're so glad to hear that Danielle provided you with a great experience and helped explain the different vehicles clearly. We’re also happy to know that the rest of our team made a positive impression as well. Providing knowledgeable and friendly service is what we strive for, and your feedback truly means a lot. We hope to see you again soon!

May 24, 2025

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BMW of Ocala ALWAYS goes above and beyond my expectations. I’ve never dealt with a car company like yours. More

by traci.mcdavitt
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Recommend Dealer
Yes
May 27, 2025

BMW of Ocala responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with BMW of Ocala continues to exceed your expectations. It means a lot to us to know we stand out, and we truly appreciate your loyalty and support. We look forward to serving you again soon!

March 25, 2025

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I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an More

by ushkos
Service Price Transparency
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Service Time
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Recommend Dealer
No
Mar 26, 2025

BMW of Ocala responded

Thank you so much for your response, your impression of our business is extremely important to our team. Our Operations Manager Robb Cole will reach out to you to work towards a resolution of your concerns.

January 16, 2025

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Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! More

by mbenson14
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Recommend Dealer
Yes
Jan 16, 2025

BMW of Ocala responded

We're thrilled to hear that every visit has been a pleasant experience for you. Our team works hard to provide great service, and it's wonderful to know that their efforts are appreciated. We look forward to welcoming you back soon!

August 29, 2024

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve More

by Alicia & Mike
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you for such a fantastic review! We’re thrilled to hear that your experience at our BMW center exceeded your expectations. It’s wonderful to know that from the moment you walked in to the detailed inspection video, every aspect of our service made a positive impression. We’re especially pleased that Wheatley and our team contributed to making your visit memorable. We can’t wait to welcome you back and appreciate you sharing your experience with friends. If you need anything in the meantime, feel free to reach out!

August 23, 2024

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Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. More

by PR
Service Price Transparency
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Recommend Dealer
Yes
Sep 03, 2024

BMW of Ocala responded

Thank you so much for your positive feedback! We're thrilled to hear that you had a smooth experience from start to finish. Providing timely updates and ensuring a seamless process is important to us, so it's great to know we hit the mark. If you need any further assistance or have any questions, feel free to reach out. We look forward to serving you again!

August 20, 2024

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Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. More

by Jerrywmadden
Service Price Transparency
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Recommend Dealer
Yes
Aug 21, 2024

BMW of Ocala responded

Thank you for your feedback! We're delighted to hear that you enjoyed our waiting area and the variety of snacks we offer. It's great to know that our service tech was able to assist you effectively with your issue. We look forward to welcoming you back for any future needs!

August 14, 2024

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Dependable service at a stressful time, which is greatly appreciated. My 2010 BMW 335i was experiencing significant problems starting. My service advisor Rob Czaplicki went over all of my concerns in deta More

by eguy
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Aug 14, 2024

BMW of Ocala responded

Thank you so much for your kind words! I’m glad to hear that Rob was able to make a stressful situation more manageable and provided you with dependable service. It’s great to know that he kept you informed, arranged transportation, and ensured your car was thoroughly tested and well taken care of. We strive to offer the best service possible, and it’s wonderful to hear that you feel confident bringing your car to us. If you need anything else or have further concerns, don’t hesitate to reach out.

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