Robert Czaplicki

My interaction with this dealership is with the service department and in particular the Robert who is just an outstanding person to deal with. He is knowledgeable, trustworthy and very customer focused. department and in particular the Robert who is just an outstanding person to deal with. He is knowledgeable, trustworthy and very customer focused. More

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Service was prompt and thorough. All information was communicated well. Waiting area was comfortable and all personnel was friendly. All information was communicated well. Waiting area was comfortable and all personnel was friendly. More

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Great service and service personnel were very responsive. Appreciate the valet service also and the personal who picked up the car was very professional. Appreciate the valet service also and the personal who picked up the car was very professional. More

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Danielle did a great job explaining the different vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and frie vehicles we were interested in. She is very professional and courteous. Also, the other employees we dealt with were also very knowledgeable and friendly. More

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BMW of Ocala ALWAYS goes above and beyond my expectations. I’ve never dealt with a car company like yours. expectations. I’ve never dealt with a car company like yours. More

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I had an appointment at 8:30am for an oil change & requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle an requested a new set of tires. I inquired about the time frame and was told around 4 hours to complete my request. I was offered a courtesy shuttle and left after making it very clear that I needed my car as soon as possible. Around 2:00pm I made multiple calls to try to find out the status of my vehicle and finally I received a text saying my car would be available for pick up between 4:00-5:00pm. They did not put on a new set of tires and all that they completed in the 8 1/2 hours that they had my vehicle was an oil change. I do not recommend using this dealership and I will take my business elsewhere. More

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Every visit has always been a pleasant one. Employees are knowledgeable, courteous, helpful with a smile.!! Employees are knowledgeable, courteous, helpful with a smile.!! More

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For the 45 years that I have owned vehicles I have never had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conve had such great service that I recently experienced at Ocala BMW. The level of hospitality the moment we walked into the dealership, to a casual conversation with Wheatley our Sales Agent, to the impeccable waiting area with well stocked treats, to the professionalism of the level of service was beyond expectations. In addition the inspection video raised the level of trust and comfort to the whole experience. We can’t wait to share this experience with friends nor can’t wait to return. More

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Smooth from pick up to service to return delivery of vehicle. Timely updates provided at evey step of the process. vehicle. Timely updates provided at evey step of the process. More

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Great service, beautiful waiting area and lots of things to snack on. Service tech was very helpful on taking care of my problem. to snack on. Service tech was very helpful on taking care of my problem. More

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