Robert Betts | Page 4

Absolutely horrendous dealership. Their website listed that they had four of the vehicles that were were interested in, so we made an appointment and went on the 1 hour commute to take it in for a test dr that they had four of the vehicles that were were interested in, so we made an appointment and went on the 1 hour commute to take it in for a test drive. When we got there, a random salesperson took over, even though we had an appointment with a completely different person who had all of the context. We told him we were interested in a specific trim line, and so he walks us over to the highest trim line possible and proceeds to recite the MSRP of that one to us. Class upsell, but luckily we can read, so we pushed to see the trim we were actually interested in. He walked us over to another car with the second-highest trim, and basically refused to let us test drive anything else, claiming it was the "same car". Despite the salesperson's lack of helpfulness, we ended up test driving the second-highest trim car, and then walked inside to hopefully discuss some numbers. Instead, the salesperson refused to give us any numbers, and demanded that we first give him a credit card and a commitment to go through with the deal first. Well, we never test drove the car with the trim that we wanted, and we didn't have any numbers in front of us, so it was a bit of a leap of faith to commit to anything at that point. So we asked to test drive the exact car + trim that we came for in the first place. He initially laughed us off (really questionable sales tactic), claiming (again) that it's the same car (hint: it's not), but we refused to move forward until we knew exactly how the car we would potentially buy felt. We walked back outside, and drove around a parking garage and a mall parking lot looking for the trim that we specifically were looking for. At this point, the salesperson (who had no clue about the stock), kept saying the ones we were finding were not for sale. So at the end of a 15 minute wild goose chase, he concluded that there are no more cars with that trim in stock. Which begs the question: what in the xxxx were we committing to if we had given him our credit card inside the dealership? I wish I could say there was a silver lining to all of this, but unfortunately, it was a 2 hour roundtrip commute, with a wasted 2.5 hours at one of the worst dealerships I've ever step foot in. More

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The salesperson was rude and didn't know which cars were available in the lot. Although we came in to see a specific model, he tried to contract us after we test drove another car we were not interested in. available in the lot. Although we came in to see a specific model, he tried to contract us after we test drove another car we were not interested in. After we demanded to test drive the specific car we came in to buy, it turns out the car was sold. We were basically bullied the entire time, talked down to, and then told by the manager that maybe a car wasn't right for us in this market. More

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WORST SERVICE EVER! Easy to sign papers and get you in the trap. But then when you need them to do their part, forget about it. I bought my car and they said they were going to get it ready.Time is passin the trap. But then when you need them to do their part, forget about it. I bought my car and they said they were going to get it ready.Time is passing (days) and nothing. They took the deposit everything and I am paying for something I don't have. When I went to talk to one of the manager, they don't know, they are not LIABLE. BE CAREFUL!!! I wish I never came across this place. If I only had read the reviews on Google I would've known better. More

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The worst car buying experience. Stay far away from this dealership. Heed my warning! take your business somewhere else. Do your due diligence. Let the buyer beware! dealership. Heed my warning! take your business somewhere else. Do your due diligence. Let the buyer beware! More

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I would definitely recommend this dealership to everyone. This is my third lease with Ronald, he is the best! Julio was also very helpful. Everyone is very courteous and friendly. This is my third lease with Ronald, he is the best! Julio was also very helpful. Everyone is very courteous and friendly. More

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Niki m made the entire process easy and without stress, this is my third car from south shore hyundai and I'm very happy with them. this is my third car from south shore hyundai and I'm very happy with them. More

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Christian was both knowledgeable and courteous! This is my third lease from South Shore and I felt he got us the best deal possible!!! Kudos to Christian he is a true professional!! Thanks we love the Elan my third lease from South Shore and I felt he got us the best deal possible!!! Kudos to Christian he is a true professional!! Thanks we love the Elantra!!! More

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our Third Hyundai We came in to lease our third Hyundai, which I believe to be one of the finest, most trouble free cars on the road. Mr Rick Wills helped us, and he re We came in to lease our third Hyundai, which I believe to be one of the finest, most trouble free cars on the road. Mr Rick Wills helped us, and he really knew his cars. Rick made the whole experience fast and painless..Go there and ask for Rick. He will take care of you! More

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Refath was amazing. My wife and I purchased 2 cars and couldn't be happier with the experience. The care put into each purchase was great. Knowledge, polite and willing to work together to get the best de couldn't be happier with the experience. The care put into each purchase was great. Knowledge, polite and willing to work together to get the best deal for both parties. More

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Karl Williams was very good. He seemed to care about the customer and resumed that I would be happy at the end of the deal. The process took WAY too long (6 hours) and he seemed to really want the deal to m customer and resumed that I would be happy at the end of the deal. The process took WAY too long (6 hours) and he seemed to really want the deal to move along. I appreciated his friendly disposition and positive attitude. More

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