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Rob Simon
Rob Simon at Klaben Ford Lincoln

Rob Simon

Service Advisor

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

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4.9
266 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

4.9

266 Reviews

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266 Reviews of Rob Simon

August 05, 2025

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Employee Rating

We were greeted each time we entered the show room, we were able to sit in and drive all suvs interested in. I would give the entire klaben team a 10 out of 10! More

by spbretland
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Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Chris Moldas, Mike Brandvold, Tim Sterling, Sean Bradford, Gavin Fano, Justin Fisher

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August 04, 2025

Dealership Rating
Employee Rating

Rob Simon did an outstanding job of keeping me informed as to the status of my vehicle repair. Rob was professional, courteous, and very accommodating. Another one of the many reasons I have been a Klaben More

by Rick58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr , Tyler Gilles

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August 04, 2025

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Very helpful and informative on all the needs I had. I will use their services in the future. More

by fultzjj12
Recommend Dealer
Yes
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July 29, 2025

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Great customer service. Removed service items that weren’t necessary for my mileage and transparent about wait times. More

by Tom
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Recommend Dealer
Yes
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July 29, 2025

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I brought my car in for routine maintenance. They found a problem; set up a follow up appointment and had it done on time! More

by RICHARDS.MARY
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Recommend Dealer
Yes
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Jul 30, 2025

Klaben Ford Lincoln responded

Thank you for taking the time to provide a review of your recent service experience and for the positive comments left. We reflect on and then take back to our team and use it in a way that is geared towards making us better at achieving our goal of meeting and exceeding the expectations of our customers. A 4-star rating means we did well. It also means we could have done a better job in some way to provide the level of experience you deserve. I appreciate you taking the time with me on the phone and for the additional insight you shared as well. As we discussed, I have addressed your rental concern with our vendor so that they can reflect, empathize, and in turn take steps in making sure improvement is there moving forward. I will be sharing your insight with our team as well to ensure they are using all of the resources we have available to make every experience you have with us a convenient one. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com

July 18, 2025

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Employee Rating

Klaben is a very professionally run dealership. I would highly recommend anyone to purchase an automobile if they were looking to purchase. My experience has been amazing and any employee I ha More

by cheryl.a.eades
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mona Crooks, Christine Klaben, Jennifer Bowen, Louis Polos, Angela Mazzagatti, Dylan Becker

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July 15, 2025

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Klaben is great to work with, they make everything easy and do not pressure you to buy a vehicle. They will go above and beyond to make you happy. More

by miller0021
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terry Baughman, Mike Brandvold, Christine Klaben, Jennifer Bowen

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June 07, 2025

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Professionally handled service call. Politely did an extra request for me. Good experience with Mr. Simon. More

by Dee Kaye
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Workmanship
Service Time
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Recommend Dealer
Yes
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May 16, 2025

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Rob was very professional and explained everything very thoroughly. I was very impressed by the valet service and the hospitality in the waiting room. More

by anthonywildman71
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Service Communication
Recommend Dealer
Yes
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May 11, 2025

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Klaben Lincoln service department has proved themselves to be the best in North East Ohio. More

by jsmdesigns
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Recommend Dealer
Yes
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