Rob Robb
Rob Robb at Bocker Auto Group
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Rob Robb

Service Manager

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

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19 Reviews

Love helping others, from opening a door, helping someone understand features in their vehicles to making sure "Mom" feels comfortable here at our store. Growing up I had interest in taking apart electronics and small engines which grew into working on vehicles. Started at Bockers as a technician, turned master technician to team leader to Service Manager. Making you smile makes my day better!

Dealership Experience

28 yrs

Industry Experience

31 yrs

Specialties & Trainings

Customer Service

GM warranty

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rated

19 Reviews

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19 Reviews of Rob Robb

December 09, 2022

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Employee Rating

If you're in the market for new or used vehicle, call Jason or Delbert at Bocker Auto Group...Best customer service around...we've been to other dealers but Bocker continues to deliver in every way...We More

by Kevin Harn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2022

Bocker Auto Group responded

Thank you so much for taking the time to write such great feedback, Kevin. Our primary focus is to provide each and every customer with exceptional service, and we are extremely happy to hear that Jason and Delbert were able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, The Bocker Chevrolet Buick GMC Team

February 16, 2019

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Vehicle fixed in great time. I had to have my car fixed short notice. Bocker was in constant contact with me and I had my fixed in a short time. Everyone at Bocker is always frien More

by daisy948799
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton, Wayne McCarthy

January 14, 2019

Dealership Rating
Employee Rating

Best Oil Change in town!!! Always helpful and polite. Confident that my car will be a priority will the crew. Dealership always looks tip top shape. Friendly staff doesn't ma More

by colleen.groves
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

January 14, 2019

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Employee Rating

Check Engine light My check engine light was on. They were quick to diagnose the problem & get it fixed in a timely fashion. Had an oil change at the same time. April ev More

by rodnan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: April Fyock , Dennis Rackow came out to check on me also. We purchased tires & rims from him awhile back.

December 13, 2018

Dealership Rating

This time was a quick service. Just needed the oil changed. Used the Quick lube service. It was just that quick and friendly service. The waiting area was great, though the time wa More

by BobP.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 14, 2018

Bocker Auto Group responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving quick and friendly customer service and a comfortable place for all our guests during their visit at our dealership. Best regards, -Bocker Chevrolet Buick GMC Team

November 22, 2018

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Employee Rating

Recall on steering module Great customer service. After dropping off my truck for the necessary repairs, I was taken to my job. When the truck was finished, it was brought ba More

by G.TRUCKENMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: April Fyock

Nov 26, 2018

Bocker Auto Group responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! -Bocker Chevrolet Buick GMC Team

November 19, 2018

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Employee Rating

Good they have always been They have always been fair, friendly and honest with me and my wife when buying our car and servicing our car. Would recommend them anytime. More

by rhughes6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 20, 2018

Bocker Auto Group responded

Thank you for the great review, rhughes6. Please come visit us if you need anything else, be it service or sales! -Bocker Chevrolet Buick GMC Team

November 05, 2018

Dealership Rating
Employee Rating

We DID IT!!!! We leased the Terrain!!!! It was awesome from start to finish. Even though the 2019 Terrain was a loaner, that I was initially terrified to drive, it became like a member of th More

by cook1097
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 06, 2018

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

Nov 06, 2018

Bocker Auto Group responded

Congratulations on your new 2019 Terrain! We appreciate the feedback and are pleased that your experience with Brandon was so positive. It is imperative to us that we make every customer experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your leased that you'd like to discuss. Best, -Bocker Chevrolet Buick GMC Team

October 30, 2018

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Employee Rating

Goosd people to deal with. They know their jobs. I have delt with Bocker before and have always been very satisfied. They always have what I have been looking or they will find what I want. More

by john.goldhagen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 03, 2018

Bocker Auto Group responded

We appreciate your input, John. Glad to hear that you are consistently pleased and satisfied with the service we offer here at Bocker Chevrolet Buick GMC. If there is anything more we can do for you please come back and see us any time! Take care! Best, -Bocker Chevrolet Buick GMC Team

August 20, 2018

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Employee Rating

new car purchase I had been searching for a vehicle that I wanted, I found one but it was not within my range for travel for buying. I talked to The Bocker folks told More

by mpdomini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2018

Bocker Auto Group responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care! Bocker Chevrolet Buick GMC Team

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