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Heather Lampros
Heather Lampros at Bocker Auto Group

Heather Lampros

Service Writer

Bocker Auto Group

801 E. South Street
Freeport, IL 61032

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4.8
96 Reviews

Dealership Experience

10 yrs

Industry Experience

14 yrs

4.8

96 Reviews

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96 Reviews of Heather Lampros

July 17, 2026

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Employee Rating

While dealing with my second part failure in (6) years Matt and Heather did their best to listen and work with me. More

by jay.pfister
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Mau

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Jul 18, 2026

Bocker Auto Group responded

Thank you for your feedback, Jay. We appreciate you sharing your experience with us. It's great to hear that Matt and Heather were attentive and worked hard to assist you. If there's anything further you'd like to discuss, please don't hesitate to reach out to us at Bocker Auto Group. We look forward to serving you again! Sincerely, The Bocker Chevrolet GMC Team

July 12, 2026

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Employee Rating

Always a safe bet to work with Bocker! I had to have some work done and Bocker was able to furnish a loaner vehicle while mine was being repaired. Thanks Bocker! More

by travisleestedman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 13, 2026

Bocker Auto Group responded

Thank you, Travis! We’re delighted to hear that you had a positive experience with us at Bocker Chevrolet GMC. Providing a loaner vehicle is just one way we aim to make your time with us as convenient as possible. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

July 06, 2026

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Employee Rating

Very professional,clean dealership. I was told it would take one hour to do warranty work but only took 45 min. Very happy. More

by forestgreen44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brad Leverton, Wayne McCarthy

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Jul 06, 2026

Bocker Auto Group responded

Thank you for your kind words! It's great to hear that you had a positive experience at Bocker Chevrolet GMC and that your warranty work was completed ahead of schedule. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

July 05, 2026

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Employee Rating

The app did not schedule me and Heather was wonderful, she got me in with no problem. I wont use the GM app anymore as it only causes problems. I will call to schedule directly. More

by davidlupa5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

Bocker Auto Group responded

Thank you for your feedback, David! We’re glad to hear that Heather was able to assist you and get you in without any issues. We appreciate your choice to reach out directly to Bocker Auto Group for scheduling in the future. Your experience is important to us, and we look forward to serving you again! Sincerely, The Bocker Chevrolet GMC Team

July 05, 2026

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Employee Rating

Heather kept us updated great throughout our visit. We were pleasantly surprised that new brakes were not needed. We have a lot of trust in the Bocker service department. More

by 2018 Seirra
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 05, 2026

Bocker Auto Group responded

Thank you for your wonderful review! We’re thrilled to hear you had a great experience at Bocker Chevrolet GMC and that Heather and our service department were able to provide you with the updates and trust you deserve. We appreciate your feedback and look forward to seeing you again for any future needs! Sincerely, The Bocker Chevrolet GMC Team

June 25, 2026

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Employee Rating

They do a great job . Like the courtesy ride and the loaner is a plus. Everybody is friendly And helpful . More

by MYKEWRENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2026

Bocker Auto Group responded

Thank you so much for your wonderful review, Myke! We're thrilled to hear that you had a great experience with us at Bocker Auto Group. It's fantastic to know you appreciated the courtesy ride and loaner service, as well as the friendly and helpful staff. Our team looks forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 24, 2026

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Very helpful, quickly responded to my questions. Service was on time and car was done on time More

by jankutzke1957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2026

Bocker Auto Group responded

Thank you for your review, Jan! We’re thrilled to hear that you found our team at Bocker Auto Group helpful and that your service was completed on time. Your feedback is appreciated, and we look forward to assisting you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 19, 2026

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Employee Rating

Only complaint was wasting a trip and time —warranty work had to be re-done More

by jlnlobdell80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Fyock

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Jun 19, 2026

Bocker Auto Group responded

Thank you for taking the time to share your feedback. We understand how important it is for warranty work to be completed the first time fully, so customers can move forward with confidence and convenience. Your experience offers a helpful perspective for Bocker Auto Group as we continue evaluating how repair quality checks and service procedures are handled. Please feel free to contact us directly if you would like to discuss your visit further. We are committed to strengthening reliability and ensuring repairs meet expectations before vehicles are returned. Sincerely, The Bocker Chevrolet GMC Team

June 09, 2026

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Employee Rating

1st time I have needed to use the dealership for my vehicles major repair and it was easy and painless. I was impressed with communication and polite professionalism of all. I was easy to have to go i More

by jackie.warner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Robb, April Fyock, Wayne McCarthy

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Jun 10, 2026

Bocker Auto Group responded

Thank you for your wonderful review, Jackie! We're thrilled to hear that your experience with Bocker Chevrolet GMC for your vehicle's major repair was easy and painless. Our team takes pride in providing excellent communication and a welcoming atmosphere, and it's great to know that you felt this during your visit. We truly appreciate your kind words and look forward to serving you again in the future! Sincerely, The Bocker Chevrolet GMC Team

June 07, 2026

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Employee Rating

Worst customer service ever! I would never recommend them to anyone! Management is horrible! Very unprofessional staff! More

by jlamantia44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Delbert Bunker, Gary Shorter, Rob Robb, Gretchen Cross, Ty Johnson, Greg Stronczek, Jason Bardell

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Jun 07, 2026

Bocker Auto Group responded

Thank you for sharing your feedback. We appreciate your concerns regarding your experience with Bocker Chevrolet GMC. It's important to us that our customers feel valued and respected. Our team encourages you to reach out to us directly to address your concerns and work towards a positive experience for you in the future. Your feedback is vital in helping us improve our service. Sincerely, The Bocker Chevrolet GMC Team

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