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Rob Martin
Rob Martin
Service advisor
Russ Darrow Toyota of West Bend
2700 W Washington Street
West Bend, WI 53095
99 Reviews
Rob is a detailed orientated service advisor with a strong focus on customer service and satisfaction. He has experience as an ASE Master Certified technician which allows him to explain even the most technical aspects of repairs in a way that everyone can understand, thus educating the customers to allowing them to make an educated decisions regarding their vehicle's repairs and services. Rob is a dedicated family man, well as much as a golf addict can, who has been married for 25 years to his wife, Michele. They have a 20 year old son, Ty, who is evolved in golf, and volleyball.
Read moreDealership Experience
7 yrs, 5 mos
Industry Experience
36 yrs, 4 mos
Specialties & Trainings
ASE Certified Service Advisor
ASE Master Certified Technician
99 Reviews
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99 Reviews of Rob Martin
August 11, 2025
Polite and friendly staff, clean dealership, no pressure sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. sales. The service department was accommodating and fast. I will be using Russ Darrow moving forward. More
by ted.swan.5
Verified CustomerOther Employees Tagged: Cole Lutz, Seth A Tearney, Janessa Rios, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli
August 10, 2025
Good people great service will continue to do businesses with this dealership and dealer group. Thks. with this dealership and dealer group. Thks. More
by BURNY_301
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Nick Inman, Brandon Vetter, Ryan Knepprath
August 05, 2025
Lost faith in the service dept. After lug nuts were torqued wrong at last tire rotation. After lug nuts were torqued wrong at last tire rotation. More
by SRFSTUDIOS
Other Employees Tagged: Abigail Lundberg
July 31, 2025
Obviously I love West Bend Toyota as I have purchased several vehicles from them. The service department is knowledgeable, efficient, and very friendly. several vehicles from them. The service department is knowledgeable, efficient, and very friendly. More
by PAPATOML1
Other Employees Tagged: Keith Mcginnis, Abigail Lundberg, Ryan Knepprath
July 30, 2025
On time service Good communication Nice clean service department Plenty of help Lots of hustle department Plenty of help Lots of hustle More
by wjasz
Other Employees Tagged: Seth A Tearney, JEREMIAH PFLUGER, Keith Mcginnis, Abigail Lundberg, Nicholas Pastorelli, Ryan Knepprath
July 24, 2025
Jeremy was both polite and knowledgeable about the issues that brought me in to the shop. issues that brought me in to the shop. More
by LKLEINHANS
Other Employees Tagged: JEREMIAH PFLUGER
July 24, 2025
Never had any problems with them. Always very courteous. They keep me updated on the progress of my vehicle. Always very courteous. They keep me updated on the progress of my vehicle. More
by sparky2426
Other Employees Tagged: Seth A Tearney
July 22, 2025
Have 4 new tires and they work like a dream. I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was c I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was charged $646.41 ($390 to Sunbit and $256.47 to Russ) to find out that Sunbit charged us $390. on top of you bill. So I called the next day and spoke to Rob who knew Sunbit so well said oh I didn’t know they did that. He didn’t even apologize once for this causing us to be without the cash we need in our account, as of today it is still pending. IF I COULD HAVE GIVEN A 0 for my experience I WOULD HAVE! More
by khum
Other Employees Tagged: JEREMIAH PFLUGER, Abigail Lundberg
July 17, 2025
Better than most. Haven't had any bad experiences, they're pretty busy though. It's fine Haven't had any bad experiences, they're pretty busy though. It's fine More
by NGWILKUM
Other Employees Tagged: Seth A Tearney
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