Rob Martin

If I could go lower on the rating chart I would. Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the Took my car in for an oil change. Had a coupon for 54.95. when dropped car off they were charging me 66 and some change. I asked them about the price difference and I was informed that was was paying extra for disposal and shop supplies. Which I was not charged on prior oil change service. I was waiting in the lobby and and contacted them on their website to say I was unhappy about being charged more than the coupon stated and a 3% fee for using credit card. Total was going to be around 70 for an oil change. After waiting an hour in the lobby a person I am guessing is the service manager comes and gets me and says that they are not changing my oil and parting ways with my business. I left the establishment and contacted the person that contacted me via text and told them about lack of service from them. I hope that they don't treat all there customers that way when you complain about price. More

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Made an appointment for Oil Change and tire rotation. Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I que Was quoted 29.95 for the oil change and 24.95 for the tire rotation. On the final bill i was charged an additional $8.24 for "Shop Supplies" I questioned WHAT SHOP SUPPLIES? He couldn't answer and went on to say "Everyone one in Wisconsin does it!" What sort of answer is that? I told him my Indiana dealer certainly doesn't charge this. In addition I had to rummage in my billfold for enough cash to pay the inflated bill as they are charging 3.5% for use of a credit card!!!!! I will never use Russ Darrow again, second bad experience while I have been up here for short periods Having another dealer to compare thhis outfit with certainly highlighted the service and rip offs... More

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1 hour and 15 minutes for a tire rotation and oil change, too long but better than last time which was over 2 hours. too long but better than last time which was over 2 hours. More

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Friendly team, clean environment and fast service. Never have had any challenges getting issues resolved. Never have had any challenges getting issues resolved. More

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The Service and response to an auto problem is outstanding. I would and do recommend them to everyone. They are friendly and efficient. They are the best of the best!👏👏👏👏 outstanding. I would and do recommend them to everyone. They are friendly and efficient. They are the best of the best!👏👏👏👏 More

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Very Courteous and polite. Quick service and clean once it’s done. Made it a pleasant experience it’s done. Made it a pleasant experience More

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Good service team.. I was very happy with everyone in the dealership. They were on time and everything went smoothly. dealership. They were on time and everything went smoothly. More

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Russ Darrow Toyota West Bend has been servicing my Toyota since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have since I purchased in 2016, and have been nothing but exceptional and professional. Making great service recommendations which I then choose to have there professional service department fix or if simple enough to fix myself. More

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The service department was very friendly and answered all of my questions. My appointment took less time than was estimated. of my questions. My appointment took less time than was estimated. More

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The Russ Darrow Toyota whole service department is always very helpful and have always had great service very helpful and have always had great service More

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