Rob Jensen

Always friendly and will take the time to work with you and answer your questions and answer your questions More

by PRWIGGLESWORTH Verified Customer Verified Customer

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I was told after a test drive everything was good to go. I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to Green Bay it was shimmying in the front, there was clunking under the vehicle and my cruise control gave me an error to fix it immediately. I drove it to Chrysler World Monday and they informed me the front sway bars need replacing, the back shocks and mounts need replacing because they were leaking, Also the steering needs replacing. And the tires need balancing . It was very disheartening the amount of things missed and needing replacement. This vehicle only has just under 36000 miles and should not be this bad. Very disappointed at the overall quality of this vehicle. More

by Zamaki59 Verified Customer Verified Customer

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I needed advise and estimate for complicated problem. I got concise information with good explanation of pros and cons of proceeding with repair which enabled me to make informed decision. I got concise information with good explanation of pros and cons of proceeding with repair which enabled me to make informed decision. More

by SANGERJAMESR Verified Customer Verified Customer

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Professional and expert advice, easily setup appointments and schedule maintenance, quickly diagnosing and solving problems appointments and schedule maintenance, quickly diagnosing and solving problems More

by s1manolache Verified Customer Verified Customer

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Thanks for your high quality fast service! I like car wash service after oil change. I like car wash service after oil change. More

by JHOH Verified Customer Verified Customer

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Very pleased. With the video he sent me on my car very helpful thank you. With the video he sent me on my car very helpful thank you. More

by BJHNS1958 Verified Customer Verified Customer

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Rob and whole crew bend over backwards to help. I've been going there for about 18 years and will continue to. I've been going there for about 18 years and will continue to. More

by KINGDRUMS Verified Customer Verified Customer

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Jessica, and the technicians & cashier were great to work with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with t with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with the warranty company! More

by DS Verified Customer Verified Customer

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Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle. Comfortable waiting area. Very informative of things that need to be done with your vehicle. More

by RICKYB61 Verified Customer Verified Customer

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Service department. . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedit . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedited my vehicle to be serviced on the day I brought it in . Rob and his team quickly fixed and diagnosed my vehicle in one day. When Another facility Could not-repair it within six weeks. My hats off to the Rob & His technicians at Madison Chrysler Jeep.. More

by imanoffer Verified Customer Verified Customer

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