Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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5.0
43 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 3 mos

Industry Experience

35 yrs, 3 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

5.0

43 Reviews

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43 Reviews of Rob Jensen

March 16, 2025

Dealership Rating
Employee Rating

Always friendly and will take the time to work with you and answer your questions More

by PRWIGGLESWORTH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Bryan Kufalk, Chris Ziegler , Zachary Wigglesworth

Mar 17, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. Robert, Bryan, and our team appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

March 13, 2025

Dealership Rating
Employee Rating

I was told after a test drive everything was good to go. I picked my Jeep up at my Grandsons house in Madison Sunday because that's where it broke down and had to be towed to Russ Darrow. On the way home to More

by Zamaki59
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Pat Deery pat.deery@russdarrow.com

March 07, 2025

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I needed advise and estimate for complicated problem. I got concise information with good explanation of pros and cons of proceeding with repair which enabled me to make informed decision. More

by SANGERJAMESR
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We are so happy to hear that we provided such concise information and explanation. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

March 03, 2025

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Professional and expert advice, easily setup appointments and schedule maintenance, quickly diagnosing and solving problems More

by s1manolache
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Chris Ziegler

Mar 03, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

February 23, 2025

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Thanks for your high quality fast service! I like car wash service after oil change. More

by JHOH
Service Price Transparency
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Recommend Dealer
Yes
Feb 23, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

February 15, 2025

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Very pleased. With the video he sent me on my car very helpful thank you. More

by BJHNS1958
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Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

February 13, 2025

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Employee Rating

Rob and whole crew bend over backwards to help. I've been going there for about 18 years and will continue to. More

by KINGDRUMS
Service Price Transparency
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Recommend Dealer
Yes
Feb 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We are very happy to hear that Rob and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Pat Deery pat.deery@russdarrow.com

February 12, 2025

Dealership Rating
Employee Rating

Jessica, and the technicians & cashier were great to work with. Very friendly people who care about their customers. Changing from my local service center to Russ Darrow. Thank you for helping me work with t More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Kufalk, Jessica Minor

Feb 12, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad that Jessica and our team were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

February 10, 2025

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Employee Rating

Very friendly staff. Comfortable waiting area. Very informative of things that need to be done with your vehicle. More

by RICKYB61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you, Ricky, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

February 07, 2025

Dealership Rating
Employee Rating

Service department. . Fantastic job well done from the service department, Rob K. The service manager, Rob K. To charge straight away with his professionalism Rob expedit More

by imanoffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad Rob was able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

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