Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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22 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 1 mo

Industry Experience

35 yrs, 1 mo

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

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rated

22 Reviews

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22 Reviews of Rob Jensen

March 17, 2023

Dealership Rating
Employee Rating

Great to work with! Have purchased several vehicles here through the same representative. No reason to go elsewhere! More

by DannerDodge
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Lucas Branum, Chris Ziegler

Mar 17, 2023

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

August 06, 2021

Dealership Rating
Employee Rating

From the sales staff to the service department, they have taken great care of us for the past 15 years of buying cars. Highly recommended! More

by Idoherty01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

June 10, 2021

Dealership Rating
Employee Rating

Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More

by Kelly M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2021

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

February 22, 2021

Dealership Rating
Employee Rating

Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete. More

by Rob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 11, 2021

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks Rob, we appreciate your business!

February 14, 2021

Dealership Rating
Employee Rating

They were very helpful and I was able to get in and out very quickly. The staff were polite and courteous. Rob was super nice. More

by dirobcats01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp

Mar 11, 2021

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

December 30, 2020

Dealership Rating
Employee Rating

Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More

by mlovicott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 31, 2020

Dealership Rating
Employee Rating

Awesome as always team are always happy and friendly knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done More

by Rob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas

Oct 31, 2020

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review! We appreciate your business!

October 21, 2020

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Employee Rating

Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t More

by dsykora66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Lucas Dendaas, Steven Fassbender, Ian Johnson,, Bryan Kufalk , I have no idea of the name.

Oct 22, 2020

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Sorry to hear about your experience with us and sorry you feel that way. It is never our intention to have a customer leave feeling this way about our service department. We'd love for you to stop by and discuss with our service manager Rob Kulp to see if we can remedy the situation.

March 14, 2020

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Employee Rating

Stopped in for an oil change on Saturday morning. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. More

by Mike
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp

Mar 14, 2020

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business!

December 12, 2019

Dealership Rating
Employee Rating

I was met promptly by a service tech who listened to the reasons I was there. They shuttled me to my appoints while they worked on my vechical. More

by Cicihoxie
Recommend Dealer
Yes

Other Employees Tagged: Michelle. The driver

Dec 13, 2019

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for your review, we appreciate your business.

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