Rob Jensen
Service Writer
Russ Darrow Chrysler Dodge Jeep RAM of Madison
3502 Lancaster Dr
Madison, WI 53718
I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.
Read moreDealership Experience
18 yrs, 1 mo
Industry Experience
35 yrs, 1 mo
Specialties & Trainings
KIA and MAZDA certified Advisor and Service Manager.
22 Reviews
Write a Review22 Reviews of Rob Jensen
March 17, 2023
Great to work with! Have purchased several vehicles here through the same representative. No reason to go elsewhere! Have purchased several vehicles here through the same representative. No reason to go elsewhere! More
Other Employees Tagged: Lucas Branum, Chris Ziegler
June 10, 2021
Always great service, no matter who you deal with!! Very convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 convenient online scheduling as well. Friendly and knowledgeable service people, and a nice waiting room🙂 More
Other Employees Tagged: Lucas Dendaas, Steven Fassbender, Ian Johnson,, Bryan Kufalk, Alyson Mohr, Chris Ziegler
February 22, 2021
Brought car in for oil change and adding an accessory quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete. quick service car cleaned. Polite staff explained all that was done professional detailed work. Called when work complete. More
Other Employees Tagged: Robert Kulp, Jessica Zurn, Joulian Gomez
February 14, 2021
They were very helpful and I was able to get in and out very quickly. The staff were polite and courteous. Rob was super nice. very quickly. The staff were polite and courteous. Rob was super nice. More
Other Employees Tagged: Robert Kulp
December 30, 2020
Just had a quick bulb replacement done, but they were very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! very accommodating and super quick. Rob explained everything and was great to work with. I will be back for all of my future vehicle maintenance! More
October 31, 2020
Awesome as always team are always happy and friendly knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done knowledgeable and go the extra mile. Service team in back are quick and helpful explaining what they have done More
Other Employees Tagged: Robert Kulp, Lucas Dendaas
October 21, 2020
Had an appointment to have my brakes checked an alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous t alignment at 1 PM. I got there at 12:30. However, they weren’t ready to check me out until 4:30 pm same day. I went to the service desk numerous times only to be told I’d be another 45 minutes. They suggested that I would need four new tires. They showed me a sale if you buy three get one free. I asked if I would have to pay for an alignment and was told no if you buy and install the tires here. When I went to check out, I was charged $85 for the alignment, plus the Cost for the tires, an additional hundred dollars to install them. I felt they weren’t forthcoming about the alignment fee which originally was told not applicable if new tires were installed and the additional hundred dollars to install the tires. Also, when I asked why did it take so long they responded with “we had to go get the tires we did not have them in stock”. At no other time when I went up to the service desk throughout the day did they mention they had to go get the tires. I really don’t mind paying for things if I am told up front and I don’t mind waiting. However, I just felt that I was taken advantage of and mis-informed. Makes me question their motive? Or was this the old “she’s a woman” scenario- take advantage of her?????? Not sure. More
Other Employees Tagged: Lucas Dendaas, Steven Fassbender, Ian Johnson,, Bryan Kufalk , I have no idea of the name.
March 14, 2020
Stopped in for an oil change on Saturday morning. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. Everyone was extremely helpful. The service was fast even though it seemed busy my car was finished quickly. More
Other Employees Tagged: Robert Kulp
December 12, 2019
I was met promptly by a service tech who listened to the reasons I was there. They shuttled me to my appoints while they worked on my vechical. reasons I was there. They shuttled me to my appoints while they worked on my vechical. More
Other Employees Tagged: Michelle. The driver