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Rob Jensen
Rob Jensen at Russ Darrow Chrysler Dodge Jeep RAM of Madison
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Rob Jensen

Service Writer

Russ Darrow Chrysler Dodge Jeep RAM of Madison

3502 Lancaster Dr
Madison, WI 53718

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4.8
54 Reviews

I have been in the service industry for 27 years and enjoy the opportunity it provides to be able to assist people with their vehicles and take care of their families at the same time.

Dealership Experience

18 yrs, 4 mos

Industry Experience

35 yrs, 4 mos

Specialties & Trainings

KIA and MAZDA certified Advisor and Service Manager.

4.8

54 Reviews

Write a Review

54 Reviews of Rob Jensen

April 13, 2025

Dealership Rating
Employee Rating

Very convenient, waiting time was reasonable, customer service was great, price was fair. Will definitely e back. More

by BRIANCINDY5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Pat Deery pat.deery@russdarrow.com

April 11, 2025

Dealership Rating
Employee Rating

Very nice workers. and very clean. I really like it there every one is very friendly More

by AngelMary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan , Deven Kulp 5 stars

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Apr 11, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Pat Deery pat.deery@russdarrow.com

April 10, 2025

Dealership Rating
Employee Rating

I have done business with Russ Darrow for many years and always with this particular group of people. I have worked with Chris for many years. He is great and so is Rob. More

by RWNORBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Ziegler

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Apr 10, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Pat Deery pat.deery@russdarrow.com

April 09, 2025

Dealership Rating
Employee Rating

Prompt. Kept well informed. Technician was knowledgeable and helpful. Service first class Nice waiting area More

by rdoyle1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk

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Apr 09, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Chrysler Dodge Jeep RAM of Madison to be a positive one. Please don't hesitate to reach out if you need anything else. Pat Deery pat.deery@russdarrow.com

April 08, 2025

Dealership Rating
Employee Rating

Good customer service was excellent, work was done completed when said. Always have been reliant. More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan

Report | Print
Apr 08, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. We look forward to having you as one of our valued customers for many more years to come! Pat Deery pat.deery@russdarrow.com

April 05, 2025

Dealership Rating
Employee Rating

They always treat me like I am special there and their new Gm has brought alot of positive energy into the dealer which is very appreciated. More

by dirobcats01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pat Deery

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Apr 05, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thanks for sharing about your experience with Russ Darrow Chrysler Dodge Jeep RAM of Madison. We appreciate your business and hope to see you again soon! Pat Deery pat.deery@russdarrow.com

March 31, 2025

Dealership Rating
Employee Rating

Gets the job done and a decent time. Advisor does a great job communicating with me about my vehicle. More

by NADIA.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan

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Apr 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Pat Deery pat.deery@russdarrow.com

March 31, 2025

Dealership Rating
Employee Rating

Advisor did a great job communicating with me about my vehicle. The wait time was not terrible. More

by NADIA.HANSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Kulp, Lucas Dendaas, Bryan Kufalk, Alyson Mohr, Chris Ziegler, Jessica Minor, Nathan Swan

Report | Print
Apr 01, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison, we look forward to having you as a valued customer for many years to come! Pat Deery pat.deery@russdarrow.com

March 29, 2025

Dealership Rating
Employee Rating

Russ Darrow is a get place to buy cars, they treat you like family! Customer service is excellent! More

by CHARLENEHOMEHEALTH02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Dendaas, Bryan Kufalk, Chris Ziegler

Report | Print
Mar 29, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Chrysler Dodge Jeep RAM of Madison! Pat Deery pat.deery@russdarrow.com

March 27, 2025

Dealership Rating
Employee Rating

Keith went to bat for me, after the deal was done the service was sub par. I had brake issues and had to send it back in 2 weeks after purchase, to which the problem didn’t go away. There is STILL a slig More

by BALMEFF31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chris Ziegler, Jesse Worley, Christopher Riedasch, Keith Norris

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Mar 30, 2025

Russ Darrow Chrysler Dodge Jeep RAM of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Pat Deery pat.deery@russdarrow.com

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