Rick Gilbert
Rick Gilbert at Mercedes-Benz of Columbus

Rick Gilbert

Sales and Leasing Advisor

Mercedes-Benz of Columbus

7470 Veterans Parkway
Columbus, GA 31909

4.4
79 Reviews
4.4

79 Reviews

Write a Review

Dealership Experience

12 yrs, 2 mos

79 Reviews of Rick Gilbert

November 13, 2024

Dealership Rating
Employee Rating

Lovely buying experience here… very comfortable and courteous. Definitely recommend and would buy here again. More

by CHERYLTMCCULLEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 31, 2024

Dealership Rating
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Wonderful service and he was very helpful. Very knowledgeable, showed patience, I love the location’s teamwork as well because Rick provided a lot of assistance as well before I decided on wha More

by mthomas2609
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Debi Lewis, Malcolm Waller , I don’t remember the name of the woman who got the keys to do the birthday car wash but she was so nice with a great personality as well. We had a fun conversation about nail designs/art.

September 27, 2024

Dealership Rating
Employee Rating

Always really good service from Haley and Mercedes haley and rick take really good care of me and my Mercedes More

by CKWINBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

May 08, 2024

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Rachelle was very professional and thorough. Entire service team worked to make sure issues were resolved and I was in and out of the service department quickly! I have also worked with Haley More

by drlane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 24, 2024

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I didn't personally visit the dealership because I live in Tennessee. However, the way Mr. Gilbert conducted business I would recommend visiting the dealership. Mr. Gilbert is very professional and courteo More

by Kody
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

April 02, 2024

Dealership Rating
Employee Rating

Mr. Gilbert was respectful and courteous. Mr Gilbert came in on his day off to assist with the sale. More

by dd_brink
Recommend Dealer
Yes

Other Employees Tagged: Kennedy McDonald

February 29, 2024

Dealership Rating
Employee Rating

Great service. Attention to details. The people are courteous and know what’ to do . Great! More

by ishadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Joyner, Rachelle Pennington , C4 analytics

February 21, 2024

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Employee Rating

Made me feel great upon arriving at the store and constantly gave me updates and recommendations More

by christenray26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rachelle Pennington

Feb 23, 2024

Mercedes-Benz of Columbus responded

Christenray26, we're delighted to hear that you had a positive experience with us! Making our customers feel great and keeping them informed is a top priority. We appreciate your feedback, and if you ever have more questions or need further assistance, please don't hesitate to reach out.

January 23, 2024

Dealership Rating
Employee Rating

These folks were great in every way except in having to haggle over trade-in values. It was an unnecessary impediment to a swift sales transaction. More

by DEE.MILES
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: We dealt with Andy Gilbert

Jan 25, 2024

Mercedes-Benz of Columbus responded

Thank you for your honest feedback. We're glad to hear your overall experience was great, and we have elevated your feedback on the trade-in process. We hope to see you again in the future and don't hesitate to reach out if you need anything else.

December 25, 2023

Dealership Rating
Employee Rating

No follow up… confusing…internet dept? sales person? Never heard much from them again… We are in Florida but they thanked me for my visit anyway? Wouldn’t waste my time with this place. More

by Geo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Dec 29, 2023

Mercedes-Benz of Columbus responded

Hello Geo, we are very sorry to hear that you have not enjoyed your experience with us. We'd love to try to take care of you and any of your automotive needs. We are also happy to use your feedback in an effort to improve customer experiences moving forward. Our general manager, Richard, is happy to speak with you if you have a moment and would like to tell us further about your experience.

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