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Richeka "Ricky" Providence
Richeka "Ricky" Providence at Genesis of Naples

Richeka "Ricky" Providence

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.9
9 Reviews
4.9

9 Reviews

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9 Reviews of Richeka "Ricky" Providence

July 12, 2025

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Employee Rating

It was nice that Genesis of Naples had a concierge service came and picked up the vehicle. Took it to their shop for service and brought it back the same day that’s very convenient. More

by tomm5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Jul 14, 2025

Genesis of Naples responded

Thank you for sharing your experience! We're glad to hear that the concierge service made things convenient for you. If there's anything else we can do to enhance your experience, feel free to reach out. Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

July 11, 2025

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Employee Rating

Pawel was awesome! Very attentive and reliable. Respects your schedule and communicates promptly each step of the way. More

by Jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Burdge, Remi Mendozzi, Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana , Pawel

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Jul 11, 2025

Genesis of Naples responded

We are delighted to see your feedback, Jordan! Thank you for choosing Genesis of Naples and for highlighting Pawel's great work.

April 27, 2025

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Employee Rating

As the car only has 11,000 miles and have no problems. The only problem I had to wait 4-5 weeks for an appointment. More

by PATBILLH
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 29, 2025

Genesis of Naples responded

Pat, thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear you're enjoying the car and apologize for any inconvenience caused by the wait time. We'll work on improving our scheduling process!

March 29, 2025

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Employee Rating

It was great. The service manager knew his job and was very professional. I find him essential More

by apryan2733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Colgan, Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 31, 2025

Genesis of Naples responded

Thanks so much for the 5-star review of Genesis of Naples!

March 24, 2025

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Employee Rating

On-time, knowledgeable, thorough and friendly service personnel. Concierge service made it easy and convenient. More

by CHERYLLEISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 24, 2025

Genesis of Naples responded

Cheryl, we're delighted to hear that our team at Genesis of Naples provided you with such a convenient and friendly experience. Thank you for sharing your positive feedback!

March 08, 2025

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Employee Rating

Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 10, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We apologize for the extended wait times and any inconvenience caused by our limited seating area. We're working on improving these aspects to provide a better experience, and we appreciate your patience as we make necessary adjustments. If there's anything specific you'd like to discuss or if you have further concerns, please feel free to reach out directly. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 19, 2025

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Employee Rating

Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

by S
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 19, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We are building a brand new facility and there are posting around our dealership so our customers are aware of these changes. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 07, 2025

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Employee Rating

Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

February 07, 2025

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Employee Rating

Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More

by kmsteele1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Genesis of Naples responded

Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear the scheduling and service went well, but we apologize for any inconvenience caused. Our courtesy vehicles are not guaranteed, as they are based on the type of service and availability. If you would like to discuss your experience further, please reach out.

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