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Richeka "Ricky" Providence
Richeka "Ricky" Providence at Genesis of Naples
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Richeka "Ricky" Providence

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4 Reviews
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4 Reviews

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4 Reviews of Richeka "Ricky" Providence

March 08, 2025

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Too overwhelmed with customers that they cannot handle the business. Six weeks wait too get an oil change is unacceptable. Waiting area 5 chairs. Not a class experience. Sorry I didn’t stay with Lexus More

by MARVGROSSMAN
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Recommend Dealer
No
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February 19, 2025

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Unfortunately, the dealer is not able to provide the premium experience that should be associated with the luxury brand that Genesis is because they are located in a Hyundai dealership. More

by S
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Recommend Dealer
No
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Feb 19, 2025

Genesis of Naples responded

Thank you for sharing your feedback. We are building a brand new facility and there are posting around our dealership so our customers are aware of these changes. Thank you, Joy Zellers-Rautenkranz - Operations Manager - (239) 325-1999 ext. 3231 - genesismanager@gotamiami.com

February 07, 2025

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Amazing Experience… all work was completed on time and the scratches on the Drivers side door panel were removed!! More

by jonesnaples
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Joshua Gonzalez, Timothy Mack, Linda Midlam, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Feb 07, 2025

Genesis of Naples responded

We're delighted to hear about your amazing experience with Genesis of Naples! It's great that our team could complete the work on time and address those scratches for you. Thanks for sharing your feedback!

February 07, 2025

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Easy scheduling. Good service while there. Only issue is at 5 the nite before you canceled my loaner. Poor form. More

by kmsteele1
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Recommend Dealer
Yes
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Feb 10, 2025

Genesis of Naples responded

Thank you for sharing your feedback with us at Genesis of Naples. We're glad to hear the scheduling and service went well, but we apologize for any inconvenience caused. Our courtesy vehicles are not guaranteed, as they are based on the type of service and availability. If you would like to discuss your experience further, please reach out.

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