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Joshua Gonzalez
Joshua Gonzalez at Genesis of Naples

Joshua Gonzalez

Service Advisor

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.7
35 Reviews
4.7

35 Reviews

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35 Reviews of Joshua Gonzalez

June 15, 2026

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Employee Rating

It was very smooth and fast. Peter was great and he always kept me aware of what was going on with my vehicle More

by kedner95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Burdge, Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra , Peter in service

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Jun 16, 2026

Genesis of Naples responded

We're so glad to hear about your experience with Peter! Thank you for choosing Genesis of Naples and we hope to welcome you back again down the road.

June 10, 2026

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Josh, my service advisor, did a great job! The work that I needed done was completed in a timely manner and the total cost of the service was within normal expectations. Thumbs up overall! More

by DAVIDPWRMC
Recommend Dealer
Yes
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Jun 10, 2026

Genesis of Naples responded

Hi David, thank you for sharing your feedback about Josh. We appreciate your business, and we hope to see you again at Genesis of Naples!

June 01, 2026

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The service was top tier, communication was on point, no complaints everything came out great thank you More

by DESTINEE.CASTILLO314
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Jamie Ruis, Jorge Sierra

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Jun 02, 2026

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your feedback! See you next time! -The Genesis of Naples Team

April 23, 2026

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Jose was very knowledgeable and has a very professional attitude. Patiently answered all my accumulated questions. More

by TTHOMAS1943
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Yes
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Apr 24, 2026

Genesis of Naples responded

We are pleased to hear your feedback about Jose's knowledge and professionalism here at Genesis of Naples. Thank you for sharing your support, Thomas!

April 16, 2026

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Great except my car was not vacuumed. I asked for my protective exterior and interior service be done and it wasn’t. Not sure why. More

by BARBARA6193
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Recommend Dealer
Yes
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Apr 17, 2026

Genesis of Naples responded

Hi Barbara, thank you for choosing Genesis of Naples and for sharing your feedback. It's great to hear that your visit was positive overall, but we apologize for the missed services. If you'd like to continue this conversation, please contact us directly.

April 15, 2026

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Great service from my service coordinator to the loaner experience. Timely service given. They gave assistance from the minute I pulled in. They transferred my belongings from one car to the next. 100% sat More

by KBESTNGP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Apr 15, 2026

Genesis of Naples responded

Thank you for sharing your experience with us! We are thrilled to hear that you are 100% satisfied with our team at Genesis of Naples. We look forward to your next visit!

April 14, 2026

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Michael helped facilitate a loaner vehicle for me while my GV80 was being repaired. He kept me updated on timing. More

by JIMMYDGOLF4
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Recommend Dealer
Yes
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Apr 15, 2026

Genesis of Naples responded

We're glad to hear Michael provided such clear communication throughout the process. Also, it's great you were able to take advantage of one of our courtesy cars. We wish you safe travels in your Genesis GV80 from all of us at Genesis of Naples!

March 26, 2026

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The service was great. Very friendly and prompt service. Glad I bought the GV 80 More

by g_phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alexandra Celis, Timothy Mack, Linda Midlam, Richeka "Ricky" Providence, Alejandra Quintana, Jamie Ruis, Jorge Sierra

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Mar 26, 2026

Genesis of Naples responded

Great to hear you had a positive experience! We're glad you're happy with your GV80! enjoy the ride.

March 26, 2026

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The dealership provided great service and communication throughout the service process The wait time was reasonable More

by MISPLACEDNYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Timothy Mack, Richeka "Ricky" Providence, Jamie Ruis, Jorge Sierra

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Mar 26, 2026

Genesis of Naples responded

Thank you for choosing Genesis of Naples and sharing your experience. We're proud of our team for delivering timely and communicative service.

March 24, 2026

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Employee Rating

I brought my GV70 in for 2 recalls on Saturday. Recalls were completed in 1 hour and 30 minutes. Car was cleaned, but 2 areas need improvement, cleaning gear shift knob area, lots of smears, and si More

by barbaracogliandro
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 24, 2026

Genesis of Naples responded

Thank you for sharing your feedback, Barbara. We’re glad to hear we completed the service promptly but apologize for missing a couple spots during the clean-up. We’ll address this with our team to ensure it doesn’t happen again. We hope you’ll come back to Genesis of Naples!

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