Alexandra Celis
Alexandra Celis at Genesis of Naples

Alexandra Celis

Service Appointment Coordinator

Genesis of Naples

6780 Airport Rd N
Naples, FL 34109

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4.8
31 Reviews
4.8

31 Reviews

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31 Reviews of Alexandra Celis

June 23, 2026

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I am updating my previous review from 5/31/26 to 5 stars. The dealership reached out to me to discuss my concerns. They offered to repair a rim that had small road rash on it for my concerns which I greatly More

by PETER.DEHEULLE
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Recommend Dealer
Yes
Jun 23, 2026

Genesis of Naples responded

Hi Peter, thank you for updating your review! We truly appreciate your business and we are grateful for your kind words. We look forward to seeing you again at Genesis of Naples!

June 15, 2026

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It was very smooth and fast. Peter was great and he always kept me aware of what was going on with my vehicle More

by kedner95
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Recommend Dealer
Yes
Jun 16, 2026

Genesis of Naples responded

We're so glad to hear about your experience with Peter! Thank you for choosing Genesis of Naples and we hope to welcome you back again down the road.

June 01, 2026

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The service was top tier, communication was on point, no complaints everything came out great thank you More

by DESTINEE.CASTILLO314
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Recommend Dealer
Yes
Jun 02, 2026

Genesis of Naples responded

Thank you for choosing Genesis of Naples and for sharing your feedback! See you next time! -The Genesis of Naples Team

May 09, 2026

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Excellent service from pickup, loaner car and return of vehicle after service completion. Very good communication throughout More

by pkoc111
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Recommend Dealer
Yes
May 11, 2026

Genesis of Naples responded

We're delighted you had a seamless experience from start to finish. Thank you for choosing Genesis of Naples Service Center!

April 15, 2026

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Great service from my service coordinator to the loaner experience. Timely service given. They gave assistance from the minute I pulled in. They transferred my belongings from one car to the next. 100% sat More

by KBESTNGP
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Recommend Dealer
Yes
Apr 15, 2026

Genesis of Naples responded

Thank you for sharing your experience with us! We are thrilled to hear that you are 100% satisfied with our team at Genesis of Naples. We look forward to your next visit!

April 02, 2026

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I didn’t have the Genesis app on my phone, this was done when we got the new car. Marc Rathaus asked me how come we didn’t have it, I told him we didn’t know about it, he was kind enough to spend 15 minutes More

by MRSAPPA4
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Recommend Dealer
Yes

Other Employees Tagged: Peter at the Genesis service desk

Apr 03, 2026

Genesis of Naples responded

Your feedback made our day! It's wonderful to hear that Marc went the extra mile to help you with the Genesis app. We appreciate your business and welcome you to the Genesis of Naples family!

March 26, 2026

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The service was great. Very friendly and prompt service. Glad I bought the GV 80 More

by g_phil
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Recommend Dealer
Yes
Mar 26, 2026

Genesis of Naples responded

Great to hear you had a positive experience! We're glad you're happy with your GV80! enjoy the ride.

March 13, 2026

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Everyone was very professional and helpful. Exceeded my expectation. Was told it would take between 1 1/2 - 2 hours. I was out in 1 1/2 hours. More

by ETNORRISJR
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Recommend Dealer
Yes
Mar 13, 2026

Genesis of Naples responded

We love to hear we exceeded expectations! Thank you for choosing Genesis of Naples and for sharing your support of our team! Safe travels!

January 26, 2026

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Great experience: fast, friendly, and my car feels brand-new again after their expert and thorough service. More

by floridafusionllc
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Recommend Dealer
Yes
Jan 27, 2026

Genesis of Naples responded

We couldn't be happier to see your five-star review! Thanks for choosing Genesis of Naples and highlighting our efficient, knowledgeable service team. We look forward to welcoming you back next time!

January 22, 2026

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My car was returned with all my tires significantly deflated, after being rotated. With no clarification why? More

by GWERTHEIMER
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Recommend Dealer
No
Jan 23, 2026

Genesis of Naples responded

I apologize for the inconvenience and confusion regarding your tire pressure after the rotation. That's certainly not the level of service we aim to provide, and I understand how frustrating this can be. We were unable to find your contact information under your name given here. Would you mind giving me a call so we can clarify what happened and ensure everything is properly addressed? Thank you, Sammy Jo Mannering - Service Director - 239-325-1999 ext 3291

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