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Richard Klaben
Richard Klaben | Page 11
President
Klaben Chrysler Jeep Dodge Ram
1106 West Main Street
Kent, OH 44240
164 Reviews
I have been the CEO of the Klaben Auto Stores since 2010. I started in the business in 1974, detailing cars. I learned quickly that a Family Business was both hard work and fulfilling, with a responsibility to the customers, the team members, and the communities which we serve. Titles represent responsibilities, not rank, as every team member, starting with me, is a Customer Service Representative. Throughout the years, I worked in various positions with responsibilities for every facet of the business as we grew into the Klaben Auto Stores. Today, our business model, upon which my Father (Albert Klaben Sr.) founded and grew the business, remains the same. Customers & Team Members (PEOPLE) are the foundation of our success. Hard work, respect, empathy, team-work, integrity, and a genuine concern for others are core tenets of that model. Moreover, none of it is possible without the Grace of God. We are blessed and I remain forever thankful.
Read moreDealership Experience
45 yrs, 8 mos
Industry Experience
52 yrs, 9 mos
164 Reviews
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164 Reviews of Richard Klaben
August 10, 2020
Excellent service time and time again! Carl Esker has been our sales rep for years and I call him whenever it’s time to look at another vehicle. He asks questions about our needs and gets everything read been our sales rep for years and I call him whenever it’s time to look at another vehicle. He asks questions about our needs and gets everything ready and has a vehicle or two ready for us to test drive as soon as we pull in. More
by Christine M
Other Employees Tagged: Carl Esker, Brian Franklin, Corey Graham
August 08, 2020
TERRIFIC Experience!! Professional Sales People! Great Deal! We originally test drove a Jeep Cherokee Latitude Plus at a dealership in Ravenna, OH. That dealership was dirty and the sales people had the "Good O We originally test drove a Jeep Cherokee Latitude Plus at a dealership in Ravenna, OH. That dealership was dirty and the sales people had the "Good Old Boys" sales style. The lease deal they offered us was $150 MORE per month on the exact same vehicle than the deal we received at KLABEN. The Klaben showroom was impeccably clean and the salesmen were tremendously professional. Most of our negotiating was done through email; therefore, our time in the store was less than an hour. We test drove the exact car we were leasing, signed the papers and picked up the car later that day. We are THRILLED with our choice. We never thought we would be jeep owners. We always assumed the jeep rode rough, but this Cherokee Latitude Plus is extremely comfortable. We drove over rough railroad tracks and hardly felt a thing. We will be using this vehicle to travel the United States as we are now retired. We believe this vehicle will be a wonderful traveling vehicle! Richard Klaben, Carl Esker and Steve Stephens were WONDERFUL!!! More
by ctmosko
Verified CustomerOther Employees Tagged: Steve Stephens , Kim Devlin, Carl Esker
August 06, 2020
Resolution ongoing Service Issue. Had issue with previous Jeep we owned. Management-Richard Klaben-stepped in and we ended up with a new Jeep and Lease for the same as our previous ve Had issue with previous Jeep we owned. Management-Richard Klaben-stepped in and we ended up with a new Jeep and Lease for the same as our previous vehicle. More
by fourspd440
Other Employees Tagged: Todd Bamm, Carl Esker, Brian Franklin, Corey Graham
August 06, 2020
Amazing service, highly recommended! Go see Justin Bolen, he was super informative and walked me through every stage of the process. I would definitely recommend Klaben! he was super informative and walked me through every stage of the process. I would definitely recommend Klaben! More
by User-b50a0ef363
Other Employees Tagged: Justin L. Bolen , Brian Franklin
July 28, 2020
Great Joe always goes above and beyond. Joe kept us updated on what was going on, how long it would be & if there was anything we needed while we were wai Joe always goes above and beyond. Joe kept us updated on what was going on, how long it would be & if there was anything we needed while we were waiting on the vehicle. Joe has always looked out for the health & safety of the customers, so the covid requirements have been nothing new for Joe. I tagged Richard Klaben in this because he obviously does a great job not only hiring but maintaining great employees. Keep up the great job. Thank you for updating the lounge cant wait for all the craziness to be over to really get to use it. More
by shvdmonke1
Other Employees Tagged: Joe Hilliard
July 18, 2020
My experience with Klaben was phenomenal. Don Jacobs and Steve Stephens worked exceptionally hard on my behalf. My wife couldn’t be happier with her new Jeep. I highly recommend Klaben Auto Group for all ca Steve Stephens worked exceptionally hard on my behalf. My wife couldn’t be happier with her new Jeep. I highly recommend Klaben Auto Group for all car buying needs. More
by Joe
Other Employees Tagged: Steve Stephens, Timothy Beane , Kim Devlin, Don Jacobs
July 16, 2020
Resolution ongoing Service Issue. After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and sat After a couple meeting with service department, we expressed our dissatisfaction with an issue with our Cherokee and we were promised a speedy and satisfactory resolution. The owner, Rich Klaben said he would stand with us and resolve this problem. Within a week he kept his word and resolved our problem to our satisfaction. We will gladly recommend this Dealership to anyone who asks. More
by fourspd440
Other Employees Tagged: Michael Van Hoose , Todd Bamm, Carl Esker, Brian Franklin, Corey Graham
June 18, 2020
Doug and Caleb made sure everything I was looking for was found in my new RAM! Also made sure my payment and lease terms where exactly where I felt comfortable having them. Forever a Klaben customer! Than found in my new RAM! Also made sure my payment and lease terms where exactly where I felt comfortable having them. Forever a Klaben customer! Thanks for to both of you and the Klaben family Another lease down see you in 3 years 😉 More
by jwade9
Other Employees Tagged: Steve Stephens, Timothy Beane , Brian Franklin, Caleb Jacobs, Doug Carter
June 10, 2020
Klaben has always worked hard to help me find exactly what I’m looking for. The sales team has always been very helpful and professional. This is probly the 5th vehicle I’ve bought from them and I’m sure what I’m looking for. The sales team has always been very helpful and professional. This is probly the 5th vehicle I’ve bought from them and I’m sure it won’t be the last. More
by spcstewart
Other Employees Tagged: Steve Stephens , Carl Esker, Brian Franklin
May 22, 2020
great Joe Hilliard treated us with kindness and respect. Joe always treats you the way you should treat him . Rich Klaben thank you for all the yrs of gre Joe Hilliard treated us with kindness and respect. Joe always treats you the way you should treat him . Rich Klaben thank you for all the yrs of great sales,service and overall enjoyment. More
by SHVDMONKE
Other Employees Tagged: Joe Hilliard
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