Richard DeMarco

After 5 weeks of annoyances and not having my truck because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every because of issues that came up, to say I was frustrated was an understatement. Everyone at this dealership were awesome, helpful and corrected every issue. Mark was very helpful and took the time to make sure everything was handled correctly and as timely as possible. Erin Baker was phenomenal in helping and not only reassured me that it would be taken care of but kept going the extra mile to get updates and make sure all issues were addressed. Any production bonuses the dealership may offer, they both deserves it all. More

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I Would recommend Koons Chevrolet White Marsh buddy Price I have Purchased From and my Family For 20 years Rich is great SalesManger Daniel Parks Price I have Purchased From and my Family For 20 years Rich is great SalesManger Daniel Parks More

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When we inquired about the truck, our Sales Specialist had all the answers. He got right on the ball getting everything done to make our purchase happen quickly. The Sales Manager and Financial Advisor had all the answers. He got right on the ball getting everything done to make our purchase happen quickly. The Sales Manager and Financial Advisor were also very nice and helpful.. We will remember Koons when we consider another purchase.. thank you everyone!!! More

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This is my first time purchasing from Koons and all i have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. More

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Sales representative Buddy was very pleasant to deal with as well as the sales management who helped sort out some financing worries I was having. The financial process when going over extras like extended w as well as the sales management who helped sort out some financing worries I was having. The financial process when going over extras like extended warranties was less then pleasant. Never purchased a vehicle from a dealership that was more pushy with selling extended warranties as this one. I ended up getting one at a better deal than originally offered, but only after turning it down about four times. That is the only reason I purchased it. Thats not honest business in my opinion if your not willing to offer the good deal unless they turn the original deal down. Not fair to customers who know they want an extended warranty and just take whats offered. That and offering better interest rates only if the warranty was purchased. That part was sorted out after I kept questioning it. Overall a good experience, and I would purchase from Koons again if I was in the market for another vehicle. More

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Koons staff was very good to work with thanks to my salesman Buddy Price great job he had everything ready for us when we got there and finished all the transaction and had our truck nice and clean salesman Buddy Price great job he had everything ready for us when we got there and finished all the transaction and had our truck nice and clean More

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Great staff. Helpful and knowledgeable. I will continue to use Koons for my automotive needs. I Helpful and knowledgeable. I will continue to use Koons for my automotive needs. I More

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Fast simple, Great dealership really took care of my needs. There was a few issues I wanted fixed with the used car I bought. They told me don't worry they would handle the issues. All issued needed wil needs. There was a few issues I wanted fixed with the used car I bought. They told me don't worry they would handle the issues. All issued needed will be addressed and I got it in writing. 👍 More

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We love Koons, and the staff! Service is great too! They treat us like family! This is my 3rd car from them! We're life long customers. treat us like family! This is my 3rd car from them! We're life long customers. More

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Care about your customer after the sale not just before. You have reinforced the horrible startup type of a car sales person/dealer. You promised items and did not deliver. It’s been close to 6 months and y You have reinforced the horrible startup type of a car sales person/dealer. You promised items and did not deliver. It’s been close to 6 months and you have yet to follow through on your agreement. Not to mention that the car has been in the repair shop THREE times to fix things that I should have to deal with. And I’m about to take it in for a FORTH time. More

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