Richard Castillo
Richard Castillo at Findlay Toyota

Richard Castillo | Page 3

Service Advisor

Findlay Toyota

7733 Eastgate Rd
Henderson, NV 89011

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4.8
146 Reviews
4.8

146 Reviews

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146 Reviews of Richard Castillo

June 30, 2025

Dealership Rating
Employee Rating

The best way to get a good experience every time I come here for service is thru your advisor, and that is Jamie F. He always stay on top of everything. More

by CHERYL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim McFadden, Phill Crabtree, Jamie Falcone , Gaspar Jimenez - Sales 5star

Jun 30, 2025

Findlay Toyota responded

Thank you Cheryl for leaving your 5 Star review and mentioning Jamie R's name. We're glad to know that he stayed on top of everything and that you had a good experience. Thank you for stopping by.

June 13, 2025

Dealership Rating
Employee Rating

They are friendly, helpful and professional. Richard Castillo has been so helpful and consistently a good communicator in explaining things to me. I make sure I get him every time I go to Toyota More

by jajedom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Findlay Toyota responded

Hello, Thank you for your wonderful feedback! We're delighted to hear that our team provided you with an excellent service experience and that Richard was a good communicator. Your satisfaction is our priority, and we appreciate you choosing Findley Toyota!

June 12, 2025

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Richard Castillo is an excellent service tech and always goes over every part of the service items with me. I think that I have now been going to him for more than three years. I appreciate his explanatio More

by SUZANNE.SUTTERFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

Findlay Toyota responded

Hello Suzanne, Thank you for your kind words about Richard Castillo. We're glad to know that he was friendly and courteous. Thank you for your loyalty, we value your business and look forward to servicing your vehicle again soon.

June 06, 2025

Dealership Rating
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Clean and nice inside , staff is really friendly and have a good selection of new vehicles More

by JAMESGRAVELY10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leo Fernandez

Jun 10, 2025

Findlay Toyota responded

Hello James, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next service visit even better, please let us know.

June 05, 2025

Dealership Rating
Employee Rating

Not very pushy. Seem to perform properly but I'm not an expert and only had one episode whe re car xame back worse than it went in More

by RICHLPTX
Recommend Dealer
Yes
Jun 06, 2025

Findlay Toyota responded

Hello, We strive to provide an exceptional experience for all our customers. I am sorry to hear that your experience with us did not meet your expectations. We value your business and would like the opportunity to discuss this with you further. Please send a private message to our Customer Relations Manager or simply reply to this message. Thank you for making us aware of this situation. We look forward to hearing from you. Sincerely, KELLY THOMAS Customer Relations Manager Findlay Toyota Henderson kellyt@findlayauto.com 702-566-2582

June 01, 2025

Dealership Rating
Employee Rating

I HAVE A 2001 TOYOTA CAMRY THAT I BOUGHT NEW. EVERY 4000 MILES SINCE I BOUGHT THE CAMRY; I HAVE GOT A TUNE-UP AND INSPECTION. I ALWAYS GET DONE EXACTLY WHAT THE SERVICE DEPARTMENT RECOMMENDS FROM More

by s241j475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Santos, Maverik Bodnar

Jun 04, 2025

Findlay Toyota responded

Thank you for sharing your experience with us. Your recommendation means alot to us. We're glad that we exceeded your expectations. If there’s anything else we can do to make your next service visit even better, please let us know.

May 23, 2025

Dealership Rating
Employee Rating

Friendly, fast and efficient. They get the job done. Never a bad experience. Great customer service!! More

by VSTORE2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Findlay Toyota responded

Hello, Thank you for sharing your experience with us. We're glad that we could exceed your expectations. If there’s anything else we can do to make your next visit even better, please let us know.

May 19, 2025

Dealership Rating
Employee Rating

Awesome service and care. Efficient, if something not completed immediately addresses. I would recommend to anyone neededing a car!! More

by FCOVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 19, 2025

Findlay Toyota responded

Hello, We are so pleased to know that you an awesome sales experience. We appreciate your loyalty and value you as our customer. We look forward to your next visit at Findlay Toyota. Thank you for stopping by.

May 16, 2025

Dealership Rating
Employee Rating

Have a 99 Sienna that Findlay replaced the motor and transmission several years ago and they did an excellent job. Took my 94 Camry to a competitor a year ago (04/2024)for a oil change and they recomm More

by Aloha Bro...
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dalton Mckenna

May 16, 2025

Findlay Toyota responded

Aloha Bro, Thank you for your 5 star review and for being such a loyal customer. Your trust in our Service Department along with your Service Advisor Richard means a lot to us. Thank you for visiting Findlay Toyota for all of your automotive needs. See you soon.

May 13, 2025

Dealership Rating
Employee Rating

I always reach out to Richard every time I go to Toyota. He helps me save money and time to get back to whatever I need to do. I think I found the best service representative not only in Toyota but in all c More

by Reyantonio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 13, 2025

Findlay Toyota responded

Hello, Thank you for your kind words and mentioning Richards name. We appreciate your support and glad that we were able to meet your expectations.

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